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This is a national role within a small, collaborative team focused on nurturing and strengthening relationships with existing iamproperty software clients. You will work closely with clients to help them maximise the value of their current iamproperty products, while also identifying opportunities to introduce additional solutions that support their business growth. The role involves regular client engagement through a mix of virtual meetings and face-to-face visits, ensuring a high level of service and support. You will also collaborate with internal training and software support teams to deliver a seamless client experience and drive continued product adoption and satisfaction.
Job Responsibility:
Drive software adoption by guiding clients to use our platform effectively across their business
Deliver product training and onboarding sessions for users at all levels
Monitor user engagement, license usage, and platform analytics to optimize client experience
Identify opportunities for clients to leverage additional modules, integrations, or automation features, focused on business value
Act as a client advocate, collecting feedback to influence product roadmap and feature development
Collaborate with support and product teams to resolve technical challenges and implement enhancements
Build long-term client trust through proactive communication, virtual meetings, and occasional on-site visits
Requirements:
Experience in SaaS client success, platform adoption or product-focused client management
Strong technical aptitude and ability to learn new software quickly
Skilled in delivering training and workshops to improve user proficiency
Comfortable analyzing usage data to drive adoption and optimize workflows
Excellent communicator with ability to translate complex technical concepts into clear guidance
Empathetic, solution-oriented, and able to navigate client challenges confidently
Comfortable working remotely and collaboratively within a team
Willing to travel nationally to meet clients (overnight stays will be required)
Full driving license
What we offer:
Private Counselling with a weekly confidential helpline available
SimplyHealth private healthcare plan
£150 Wellbeing Allowance per year
Working elsewhere policy (4 weeks per year)
Buy and sell annual leave scheme (upto 3 days per year)