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360 Resourcing Solutions Logo 360 Resourcing Solutions · IT - Software Development

Software Relationship Manager

United Kingdom · Job Posted March 21, 2026
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Job Description

We founded iamproperty to do the things no one else was doing, but we’ve grown because we have the best people. It’s our team who drive our success and help make our culture unique, creative, and filled with personality. With over half our staff working remotely, location is not an issue either. Hiring people from all over the country has enabled us to broaden our reach, further adding to our diverse mix of teammates. We currently have over 750 talented members of staff who share one vision, working together to transform the property industry and helping our Partner Agents succeed! From CRM and auction to compliance, onboarding and conveyancing, our solutions work behind the scenes to give agents choice and control. We’re already working with over 7,000 UK Estate Agency branches to accelerate their success today, with a market leading ecosystem of solutions that ensures they have everything they need to manage their business, team and clients.

Job Responsibility

  • Drive software adoption by guiding clients to use our platform effectively across their business
  • Deliver product training and onboarding sessions for users at all levels
  • Monitor user engagement, license usage, and platform analytics to optimize client experience
  • Identify opportunities for clients to leverage additional modules, integrations, or automation features, focused on business value
  • Act as a client advocate, collecting feedback to influence product roadmap and feature development
  • Collaborate with support and product teams to resolve technical challenges and implement enhancements
  • Build long-term client trust through proactive communication, virtual meetings, and occasional on-site visits

Requirements

  • Experience in SaaS client success, platform adoption or product-focused client management
  • Strong technical aptitude and ability to learn new software quickly
  • Skilled in delivering training and workshops to improve user proficiency
  • Comfortable analyzing usage data to drive adoption and optimize workflows
  • Excellent communicator with ability to translate complex technical concepts into clear guidance
  • Empathetic, solution-oriented, and able to navigate client challenges confidently
  • Comfortable working remotely and collaboratively within a team
  • Willing to travel nationally to meet clients (overnight stays will be required)
  • Full driving license

What we offer

  • Private Counselling with a weekly confidential helpline available
  • SimplyHealth private healthcare plan
  • £150 Wellbeing Allowance per year
  • Working elsewhere policy (4 weeks per year)
  • Buy and sell annual leave scheme (upto 3 days per year)
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