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We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: We are seeking a highly organized and technically fluent Software Request & Packaging Coordinator to join our fast-paced corporate IT environment. This role serves as the primary liaison between business users and the IT packaging and deployment teams, ensuring software requests are efficiently reviewed, packaged, tested, and released into production. The ideal candidate will possess a strong understanding of software packaging processes, excellent communication skills, and the ability to manage multiple priorities in a high-visibility role.
Job Responsibility:
Serve as the main point of contact for business users submitting software requests
Guide requestors through the end-to-end process—from initial submission and technical review to packaging, UAT (User Acceptance Testing), and production release
Coordinate with packaging engineers, security teams, and application owners to ensure all software meets organizational standards and compliance requirements
Track, document, and report on request status, dependencies, and timelines using internal tools and systems
Facilitate UAT coordination, feedback collection, and final deployment sign-offs
Identify and resolve issues or bottlenecks quickly to maintain delivery timelines
Communicate clearly with both technical and non-technical stakeholders, providing updates on progress, risks, and resolutions
Maintain up-to-date knowledge of common business software, packaging technologies (e.g., MSI, App-V, Intune, SCCM), and IT service management tools
Support continuous improvement of request and packaging workflows, focusing on efficiency and user experience
Requirements:
2 - 5 years of experience in a large, fast-paced corporate or enterprise IT environment
Strong working knowledge of software packaging and deployment processes
Familiarity with tools such as SCCM, Intune, Active Directory, ServiceNow, or similar systems
Excellent communication and stakeholder management skills
Strong organizational skills and ability to handle multiple concurrent requests
Demonstrated problem-solving ability and responsiveness under tight deadlines
Proficiency with productivity software (e.g., Excel, SharePoint, Teams)
Bachelors degree or equivalent work experience
Nice to have:
Experience supporting end user computing or application deployment functions
Understanding of software licensing and security review processes
Technical background in IT, computer science, or related field (degree or equivalent experience)
What we offer:
Medical, dental, and vision coverage
Paid time off
Retirement savings options
Wellness programs
Eligible for a CVS Health bonus, commission or short-term incentive program