Software Ops - Strategy and Capability Enablement Job at Hewlett Packard Enterprise (Aguadilla)

Business Systems Architect Principal

The Business Systems Architect Principal is central to BT International’s transf...

Location

Hungary , Budapest

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

Strategic Architecture Leadership – Proven ability to define and communicate architectural vision for complex business systems landscapes, with track record driving large-scale transformation programmes in regulated telco environments
Business Systems Domain Expertise – Deep understanding of BAU systems (sales, service, enterprise applications) and service operations platforms (service desk, AI Ops, lead-to-cash, billing, inventory) with knowledge of how these capabilities support business operations and cost optimisation
Systems Integration – Extensive experience linking together various IT systems, services and software across BAU applications, service operations platforms and NaaS capabilities to enable functional operation and support business processes
Vendor and Stakeholder Management – Strong ability to work with SaaS platforms and enterprise vendors as strategic partners, negotiate technical implementations and manage complex stakeholder relationships across business and operational teams
Modernisation Patterns – Expert knowledge of incremental modernisation approaches including service operations automation, AI-driven process optimisation and cloud-native patterns that balance operational continuity with transformation
Technical Depth – Hands-on background in business systems integration and service operations with coding capability, enabling credibility with engineering teams and active participation in technical spikes when needed
Operational Excellence – Understanding of comprehensive observability, service resilience and operational automation approaches including metrics, logging, distributed tracing and telemetry pipelines for business systems
NaaS Integration Understanding – Knowledge of how BAU systems integrate with network-as-a-service models, enabling sales and service operations to leverage aaS capabilities whilst maintaining operational stability
Leadership and Influence – Ability to lead blended IT teams (support, maintenance, BAU systems, service operations) through transformation, build consensus across organisational boundaries and develop technical leadership capability in operational functions
Extensive experience leading IT systems and BSS architecture in telecommunications or complex B2B environments, with demonstrated success modernizing legacy landscapes across multiple system domains

Job Responsibility

Define and lead the architectural strategy for business systems across BAU applications (sales, service, enterprise) and service operations (AI Ops, Service Desk, L2C including Pricing/Design/Quoting/SRM, billing, inventory), establishing target state architecture that optimises legacy systems whilst designing future-ready capabilities
Own the business systems portfolio optimisation roadmap, making strategic keep/modernise/retire decisions for BAU systems and service operations platforms based on technical fitness, cost-effectiveness and alignment with asset-light, NaaS-based operating model
Establish systems integration approaches that link together BAU applications, service operations platforms and NaaS capabilities, enabling functional operation across sales, service and enterprise systems whilst supporting business processes
Lead vendor strategy for business systems platforms including SaaS applications, enterprise systems and service operations tools, negotiating strategic partnerships that simplify IT landscape whilst aligning with aaS business needs and reducing vendor dependencies
Champion modern architecture patterns including service operations automation, AI-driven process optimisation, billing automation, inventory accuracy improvement and self-service capabilities that reduce manual propensity and improve cost-to-serve metrics
Design for operational excellence by establishing comprehensive observability across business systems including metrics, logging, distributed tracing and telemetry that enable proactive issue detection and support continuous improvement in service delivery
Collaborate with Data and AI architects to leverage data platforms and AI capabilities for business intelligence, service automation and customer insights, ensuring business systems generate valuable data and support AI-driven process improvements
Drive architectural governance through design reviews and architecture conformance processes, ensuring business systems initiatives align with enterprise standards, security requirements and support transformation to asset-light operating model
Build and mentor Business Systems architects who work with BAU operations and service delivery teams, establishing technical leadership capability and fostering architectural thinking across support, maintenance and enterprise systems functions
Work with engineering leadership to establish integration patterns that connect business systems with NaaS capabilities, enabling sales and service operations to leverage network-as-a-service whilst maintaining operational stability and cost-effectiveness

What we offer

Cafeteria package - HUF 600,000/ year
Performance-based bonus
Comprehensive private health care package for all the employees, which can be extended to family members
Nursery support for mothers returning from maternity
Extended paternity leave: 10+10 day fully paid days
Commuting allowance
Home office allowance
Employee discount opportunities
Highly affordable mobile packages for the family as well
New high-class offices both in Budapest and Debrecen

Fulltime

New

Business Systems Architect Principal

The Business Systems Architect Principal is central to BT International’s transf...

Location

Hungary , Budapest

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

Strategic Architecture Leadership – Proven ability to define and communicate architectural vision for complex business systems landscapes, with a track record of driving large-scale transformation programmes in regulated telco environments
Business Systems Domain Expertise – Deep understanding of BAU systems (sales, service, enterprise applications) and service operations platforms (service desk, AI Ops, lead-to-cash, billing, inventory) with knowledge of how these capabilities support business operations and cost optimisation
Technical Depth – Hands-on background in business systems integration and service operations with coding capability, enabling credibility with engineering teams and active participation in technical spikes when needed, Event-driven architecture leadership (e.g. Kafka, RabbitMQ or similar), Data persistence: SQL, NoSQL, TSDB (e.g. Postgres, MySQL, Cassandra, MongoDB, Timescale DB, InfluxDB)
Leadership and Influence – Ability to lead blended IT teams (support, maintenance, BAU systems, service operations) through transformation, build consensus across organisational boundaries, and develop technical leadership capability in operational functions
Systems Integration – Extensive experience linking together various IT systems, services and software across BAU applications, service operations platforms and NaaS capabilities to enable functional operation and support business processes
Extensive experience leading IT systems and BSS architecture in telecommunications or complex B2B environments, with demonstrated success modernizing legacy landscapes across multiple system domains
Proven track record defining and executing architectural strategies that enabled large-scale system rationalization, vendor consolidation and platform transformation while maintaining business continuity
Significant experience establishing API-first integration architectures in complex enterprise environments, including work with API management platforms, event streaming and microservices patterns
Strong background working with major enterprise platforms (Salesforce, ServiceNow, Microsoft) and telco-specific BSS vendors, including negotiating technical approaches and influencing vendor roadmaps
Experience building and leading architecture teams, with track record developing technical leadership capability and establishing architectural practices that scale across product engineering organizations

Job Responsibility

Define and lead the architectural strategy for business systems across BAU applications (sales, service, enterprise) and service operations (AI Ops, Service Desk, L2C, including Pricing/Design/Quoting/SRM, billing, inventory), establishing target state architecture that optimises legacy systems whilst designing future-ready capabilities
Champion modern architecture patterns, including service operations automation, AI-driven process optimisation, billing automation, inventory accuracy improvement, and self-service capabilities that reduce manual propensity and improve cost-to-serve metrics
Collaborate with Data and AI architects to leverage data platforms and AI capabilities for business intelligence, service automation, and customer insights, ensuring business systems generate valuable data and support AI-driven process improvements
Drive architectural governance through design reviews and architecture conformance processes, ensuring business systems initiatives align with enterprise standards, security requirements, and support transformation to an asset-light operating model
Build and mentor Business Systems architects who work with BAU operations and service delivery teams, establishing technical leadership capability and fostering architectural thinking across support, maintenance, and enterprise systems functions

What we offer

Cafeteria package - HUF 600,000/ year
Company car / car allowance
Performance-based bonus
Comprehensive private health care package for all the employees, which can be extended to family members
Nursery support for mothers returning from maternity
Extended paternity leave: 10+10 day fully paid days
Commuting allowance
Home office allowance
Employee discount opportunities
Highly affordable mobile packages for the family as well

Fulltime

Director, Customer Solution Architect

The Customer Solution Architect Director (CSAD) is a technical leadership role w...

Location

United States

Salary:

230800.00 - 346100.00 USD / Year

Teradata

Expiration Date

Until further notice

Requirements

10+ years of experience in data and analytics, with a strong foundation in pre-sales, solution architecture, or customer success leadership
5+ years in a people leadership role managing technical teams within an enterprise software environment
Deep understanding of data warehouse architectures, big data technologies, cloud ecosystems, and modern AI & analytics platforms
Experience in customer-facing engagements with SVP and C-level executives
excellent executive presence and communication skills
Proven track record in building trusted customer relationships, driving adoption, and delivering measurable business outcomes
BA/BS in Computer Science, Engineering, or a related field
advanced degree preferred
Familiarity with Teradata solutions strongly preferred
knowledge of competitive platforms such as Snowflake, Redshift, Databricks, etc., required

Job Responsibility

Lead, coach, and mentor a team of CSAs across a defined region or set of strategic accounts
Conduct 1:1s and annual development planning focused on outcomes, career progression, and contribution to Teradata’s strategic goals
Drive engagement and performance management aligned to sales outcomes, customer satisfaction, and team effectiveness
Partner with Sales, Field Technology leadership and HR leadership in recruitment, onboarding, and development of CSA talent
Optimize CSA resource allocation to align with priority accounts, technical complexity, and opportunity potential
Guide CSAs in building a "Technical Vision for Success" across accounts, aligning platform capabilities with customer strategies and long-term architecture
Champion adoption of underutilized features, available capacity, and differentiators—particularly in cloud, AI/ML, and modern analytics architectures
Identify and cultivate innovative customer use cases and new solution concepts, helping CSAs to integrate them into customer's future-state vision
Ensure teams leverage internal consumption tools, whitespace analysis, and domain insights to maximize customer value and ARR expansion opportunities
Enable CSA teams to support sales cycle execution via technical visions, solution design, architecture reviews, and delivery planning

What we offer

comprehensive benefits programs, which include healthcare, life and disability insurance plans, a 401(k)-retirement savings plan, and time-off programs

Fulltime

Director, Ad Sales Marketing

The CS Director – Temp will 1) execute the strategy for Campaign Manager set for...

Location

United States , New York

Salary:

88.00 - 94.00 USD / Hour

Software Resources

Expiration Date

Until further notice

Requirements

6+ years of experience in Customer Success, Account Management, Product Marketing, or Sales Enablement
Proven track record creating high-quality sales decks and platform enablement materials
Strong understanding of SaaS platforms and customer lifecycle metrics
Ability to distill complex products into compelling narratives
Excellent written, visual, and verbal communication skills
Comfortable operating in fast-moving, transitional environments
Demonstrated ability in Sales, Customer Success, Account Management and/or Client Services
Skilled in process design, systematizing at scale and anticipating challenges
Ability to recognize opportunities and to proactively seize them to drive impact, while prioritizing and making appropriate tradeoffs when deciding the best course of action
Ability to communicate clearly in all forms, to explain complex concepts simply and concisely, and to adjust narrative based on audience

Job Responsibility

Execute the strategy for Campaign Manager set forth by the VP of Ad Sales, Marketing & Partnerships is implemented across all cross-functional teams (Product, Ops, Sales Enablement, Pricing & Planning) advocating for the voice of Sales and Customer Success
Focus on driving engagement, satisfaction, and retention of all users on the platform via customer communication driving product adoption and sales engagement
Analyze customer & revenue data (with a focus on lead / revenue, building, documenting, and implementing processes across sales), and ensure customer success efforts align with business goals – including but not limited to overall platform health and new feature releases / roadmap implementation
Translate product features into compelling customer benefits, creating sales collateral, decks, and marketing copy, owning the the creation and ongoing refinement of sales training decks and platform narratives (e.g., pitch decks, solution overviews, use-case decks)
Develop modular, reusable sales resources that clearly communicate platform capabilities, differentiation, and value
Translate technical and product functionality into clear, benefit-driven messaging for Sales and Customer Success
Create and maintain platform enablement materials, including: Product overview decks
Use-case and vertical-specific decks
Competitive comparison and battlecards
Customer case studies and proof points

What we offer

Medical, dental, and vision coverage
401(k) with company match
Short-term disability
Life insurance with AD&D

Sr Program Manager Tech - Gen AI

Lead program delivery and client engagement in the domain of AI training and eva...

Location

United States , Sunnyvale; San Francisco; New York

Salary:

167000.00 - 185500.00 USD / Year

Uber

Expiration Date

Until further notice

Requirements

7+ years of overall experience, with specific familiarity in software engineering, ML engineering, ML ops domains
Familiarity and experience in leading or managing client interactions (i.e., AI labs, foundation LLM companies, agentic AI companies) for data annotation, training, evaluation, performance benchmarking in the area of coding and development for foundational AI/LLM/ML is required
Experience in client facing service delivery management, solutioning, governance - with external client stakeholders at senior levels and/or their AI teams
Familiarity with strategies for delivery and QC processes in this domain is required
Track record of driving innovation and thought leadership in AI/ML/LLM training and evaluation services
Strong ability to communicate, bring clarity of thought in messaging for senior management as well as broader teams
Strong collaboration skills and abilities - working across silos and team structures to drive impact effectively
Ability to work in a global organization across locations and time zones

Job Responsibility

Client engagement for presales support - partner with Sales to interact with prospective clients to shape the project scope, evangelise our capabilities, design the delivery solution, and governance approach
Client engagement for program delivery - represent the service delivery organization and collaborate with them in order to drive ongoing governance, enable troubleshooting, find up/cross sell opportunities, bring thought leadership with client teams
Program delivery - help to manage US/onshore based delivery of annotation / training/ evaluation of AI/LLM/ML for coding and data areas, where required
Innovation and thought leadership - demonstrate deep understanding and expertise of coding and data analytics related AI training/evals including agentic AI with prospective clients
Sourcing strategy and implementation inputs - collaborate with our Supply team to help source and develop worker pools in the US/onshore with technical expertise for coding and data related training/evals
Tech platform capability and roadmap inputs - collaborate with our Product and Engineering teams to help develop a roadmap for tech and tooling required specific to coding and data analytics related tasking
Stakeholder management - represent the coding and data AI capabilities at senior leadership level interactions and forums, evangelise our capabilities, drive sponsorship and backing for initiatives
Best practices - continually improve ways of work, enhance delivery maturity, elevate governance and impact

What we offer

Eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp
Eligible for various benefits

Fulltime

Sales Specialist - HPE CloudOps Software Suite

HPE CloudOps is looking for a seasoned enterprise sales professional with a stro...

Location

United States

Salary:

216000.00 - 507000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
advanced degrees or relevant technical certifications are a plus
8+ years of enterprise software sales experience
at least 3 years focused on SaaS Observability, AIOps, ITOM, or Cloud Management Platform solutions
Consistent history of meeting or beating $1M+ annual quotas in complex, multi-stakeholder enterprise environments
Proven ability to run outcome-based, consultative sales cycles with executive-level buyers (CIO, VP Infrastructure, Head of IT Ops)
Ideal candidates will live within the greater Chicago, Minneapolis, or Kansas City region and have the ability to visit accounts within that region on a regular basis
Ability to travel up to 75% within the Central Region

Job Responsibility

Own and drive full-cycle enterprise sales for the HPE CloudOps Suite, from pipeline creation through close, across HPE OpsRamp and HPE Morpheus
Engage and influence C-level stakeholders (CIO, VP of IT Ops, Head of Infrastructure), linking CloudOps capabilities to strategic initiatives and operational KPIs
Use your domain expertise to uncover new revenue, grow existing accounts, and clearly differentiate the CloudOps Suite against observability, AIOps, ITOM, and CMP competitors
Work with Account Executives to build and execute account plans for key enterprise segments, named accounts, and priority verticals
Stay on top of competitive moves, new technologies, and transformation trends so you can credibly position OpsRamp and Morpheus across hybrid cloud and multi-vendor environments
Help shape territory and product strategy, bringing customer and market insight into pipeline targets, quota plans, and GTM execution
Build strong relationships with GSIs, MSPs, and channel partners to expand reach and deliver complete CloudOps solutions
Lead services-led motions when needed to support platform adoption, accelerate time to value, and secure high-value renewals
Act as a subject matter expert, improving sales playbooks, enablement, and processes, and mentoring peers across the team
Be the internal advocate for the customer, ensuring the platform evolves in step with how enterprise IT and platform engineering teams actually operate

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Cloud Solution Architect - Azure SAP

In the Customer Success team, we are looking for people with a passion for deliv...

Location

Romania , Bucharest

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND several years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
Azure IaaS related experience is required
Breadth of technical experience and knowledge, with depth / Subject Matter Expertise in one or more of the following Azure IaaS areas is expected: Azure IaaS
Storage
Networking
Compute
High availability and disaster recovery features for IaaS components
Working experience with developing, debugging, performance tuning and supporting any of the following: Dev Ops and knowledge of Azure Web Apps/App Services, Web Application Firewall
Azure PaaS, Service Fabric, Azure App Services
AKS, Key Vault, Managed Service Identity, Azure AD App Authentication/OAuth

Job Responsibility

Responsible for delivering Support Mission Critical Service offerings, collaborating with CSU (including CSAs, CSAMs), CSS, CxP, Engineering, and other teams as needed
Direct accountability to lead the Proactive Resiliency Efforts, coordinate with other teams on the Accelerated Incident Resolution, and Monitoring & Observability features of an offering
Proactive Resiliency: Lead technical engagement with specific workloads that prioritizes Reliability, Security, Supportability, Manageability, and Monitoring and Observability
Accelerated Incident Resolution: Awareness and visibility into critical incidents to ensure RCAs and recommendations are captured and linked to Proactive Resiliency efforts
Monitoring & Observability: Collaborate with CxP resources when engaged to help onboard the customer efficiently and effectively, prioritizing customer experience and effort, as well as drive customer-owned monitoring to enable and improve customer’s observability capabilities
Cross-Team Leadership: Build partnership with CSAM to ensure roles are clearly understood and responsibilities are established, maintaining partnership throughout contract and relying on CSAM for account escalation
Coordinate with the leads of the Accelerated Incident Resolution work stream and, when required, the Proactive Monitoring work stream with our CxP partners
Collaborate with support and stakeholders to ensure there is a comprehensive, up-to-date KnowMe available across CxP and CSS
Work with CxP to request, augment with KnowMe, and share RCAs to customer

Fulltime

Cloud Solution Architecture - Azure Security

With more than 45,000 employees and partners worldwide, the Customer Experience ...

Location

Israel , Tel Aviv, Herzliya

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
Azure IaaS related experience is required
Breadth of technical experience and knowledge, with depth / Subject Matter Expertise in one or more of the following Azure IaaS areas is expected: Azure IaaS
Storage
Networking
Compute
High availability and disaster recovery features for IaaS components
Working experience with developing, debugging, performance tuning and supporting any of the following: Dev Ops and knowledge of Azure Web Apps/App Services, Web Application Firewall
Azure PaaS, Service Fabric, Azure App Services
AKS, Key Vault, Managed Service Identity, Azure AD App Authentication/OAuth

Job Responsibility

Responsible for delivering Support Mission Critical Service offerings, collaborating with CSU (including CSAs, CSAMs), CSS, CxP, Engineering, and other teams as needed
This role ensures a cohesive, cross-delivery organizational experience for customers on their critical workloads, while showcasing progress, evolution, and improvements as outcomes
Direct accountability to lead the Proactive Resiliency Efforts, coordinate with other teams on the Accelerated Incident Resolution, and Monitoring & Observability features of an offering
Proactive Resiliency: Lead technical engagement with specific workloads that prioritizes Reliability, Security, Supportability, Manageability, and Monitoring and Observability
Accelerated Incident Resolution: Awareness and visibility into critical incidents to ensure RCAs and recommendations are captured and linked to Proactive Resiliency efforts
Monitoring & Observability: Collaborate with CxP resources when engaged to help onboard the customer efficiently and effectively, prioritizing customer experience and effort, as well as drive customer-owned monitoring to enable and improve customer’s observability capabilities
Cross-Team Leadership: Build partnership with CSAM to ensure roles are clearly understood and responsibilities are established, maintaining partnership throughout contract and relying on CSAM for account escalation
Coordinate with the leads of the Accelerated Incident Resolution work stream and, when required, the Proactive Monitoring work stream with our CxP partners
Collaborate with support and stakeholders to ensure there is a comprehensive, up-to-date KnowMe available across CxP and CSS
Work with CxP to request, augment with KnowMe, and share RCAs to customer

Fulltime

Software Ops - Strategy and Capability Enablement

Hewlett Packard Enterprise

Location:
Puerto Rico , Aguadilla

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 23, 2025

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