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Software Junior Engineer role at Hewlett Packard Enterprise/Aruba, a leading provider of next-generation network access solutions for the mobile enterprise. This position involves providing technical support, troubleshooting wireless access points, managing network infrastructure, and collaborating with teams to redefine the 'Intelligent Edge'.
Job Responsibility:
Provide Technical Support
Troubleshoot and configure wireless access points
Resolve customer issues across multiple support channels
Ensure timely and high-quality responses
Manage Network Infrastructure
Build and maintain Layer 2/3 network testbeds
Reproduce customer issues and analyze logs
File bug reports and collaborate with developers
Collaborate and Communicate
Participate in meetings and technical discussions
Share status updates and insights
Ask questions to improve processes and customer experience
Requirements:
4+ years in technical support within wireless networking or security