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We are currently seeking an experienced professional to join our team in the role of Associate Director Software Engineering. The role encompasses leadership of testing capabilities for Wallet Platform, team building, and Agile transition leadership, ensuring high-quality digital deliverables aligned with customer and operational requirements.
Job Responsibility:
Provide leadership of a strong horizontal testing capability of internal staff and vendor engagements of multiple initiatives delivered both to China and other markets across Asia Pacific and beyond
Building a high performance team in accordance with the principles of the QA & Test capability in Wallet Platform
Supervision and direct leadership of Wallet Platform QA & Test capability in China
Escalation point for project issues and concerns
Supporting the delivery production line (development, testing and implementation) ensuring digital deliverables meet business requirements and are fit for purpose to release to customers
Contribution to the delivery of all flagship Group Transformation Programmes specifically those in Wallet Platform and the broader IWPB
Management and leadership across the testing horizontal in China for the Business headcount within Wallet Platform QA & Test
Oversee internal business user engagement in business acceptance activity, particularly with internal facing applications
Oversee and Lead transition to agile within the testing discipline
Work with external data sources and industry trends to ensure that cross browser and device coverage accurately reflects customer usage, standardizing this but accounting for any specific regional anomalies
Direct Leadership of up to 10 FTE (@ GCB5-6 grade) and indirect leadership of vendor and partner resource that is part of the capability in China
Management of business acceptance activity for the CTB/RTB portfolio of projects and initiatives across Wallet Platform
Indirect leadership of resources and specialists across other functions and organizations (where work is outsourced including business users and agency resources)
Define and implement training and development plan for own team and encompassing accreditation with robust approach to performance management that leads to high performance culture
Identification of key risks, issues and interdependencies and providing appropriate mitigation strategies or escalating as appropriate
Develop clear governance procedures within the QA & Test discipline
Support audit / independent programme assessments as required
Ensure HSBC is not put at any operational or reputational Risk.
Requirements:
Sound knowledge and understanding of Agile delivery and the role the Test / QA discipline plays
Personnel experience in customer focused organizations
Strong performance management and team development skills
Good knowledge and experience of testing process and practice
The ability to quickly understand customer and operational considerations
Awareness of User Centered Design methodology, and strong customer focus
Excellent understanding of project methodology, frameworks and best practice
Subject Matter Expertise of channel, including technical, commercial, market place and customer considerations
Innovative – the ability to approach things differently or do different things to deliver goals
Experience of process improvement and LEAN thinking methodologies
Highly developed communication skills, both written and verbal, to explain complex or technical issues
Pragmatic decision making skills, with the ability to make clear judgments based on a range of factors, e.g., commercials, risk, customer experience
determine the implications and make recommendations as needed
Strong relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
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