Software Engineering, HSBC

HSBC

Location:
China, Xi'an

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Associate Director, Software Engineering (ITSO DevOps Service Manager) role working with DevOps enabled cross-functional teams to support best practice for incident and problem management, change and release management and monitoring for both production and non-production environments.

Job Responsibility:

Embed IT Service Management disciplines into day to day activities
Ensure DevOps and Service Management metrics and reports are in place
Assist cross-functional teams with problem management and retrospectives
Assist with change and release management
Ensure effective end-to-end service delivery
Identify changes to contingency/resilience requirements
Manage demise of components or services no longer required
Support transition to live - service acceptance process
Manage stability and avoidance of outages
Ensure Service Operability requirements are given appropriate focus
Ensure teams are adequately resourced and trained
Support culture of continuous monitoring
Take responsibility for responding to deviations from quality standards
Act as primary co-ordination point for service issues
Drive incident resolution across technology teams
Support Service Operability culture championing customer needs

Requirements:

Sound knowledge of ITIL, Agile and DevOps
Experience with ALM tooling such as App Dynamics, Splunk and Jira
Proven track-record of developing and delivering service improvements
Extensive experience of service management & application production support
Experience using service management, service monitoring, knowledge management, communication and workflow tools
Experience working in a DevOps environment
Availability to undertake travel both domestic and international
Flexible & committed approach, willingness to work outside of core hours
Relevant product knowledge including Internet Banking propositions
ITIL, Service Management qualifications
Proven experience of Application Support, Change and Release Management, Service Transition, Service Introduction or Service Management
Strong communication and interpersonal skills
Strong decision maker, influencer and proactive self-starter
Excellent negotiation skills
Proven analytical skills & ability to deal with complex & technical data

Nice to have:

Knowledge of Internet Banking propositions or other customer facing applications
Role relevant qualifications (ITIL, Service Management qualifications)

Additional Information:

Job Posted:
August 20, 2025

Expiration:
September 03, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Software Engineering