Software Engineering Sr. Manager, Hewlett Packard Enterprise

Software Engineering Sr. Manager

Hewlett Packard Enterprise

Location:
United States, San Jose

Category:
-

Contract Type:
Employment contract

Salary:

157500.00 - 361500.00 USD / Year

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Job Description:

Designs, develops, troubleshoots and debugs software programs for software enhancements and new products. Develops software including operating systems, compilers, routers, networks, utilities, databases and Internet-related tools. Determines hardware compatibility and/or influences hardware design.

Job Responsibility:

Team Leadership: Oversee Escalation Engineer teams with combination of developer & QA, managing both local and offshore personnel to ensure 24/7 support
Escalation Management: Lead the resolution of complex customer issues, including issue reproduction, code fixes, and patch releases
Process Improvement: Drive quality initiatives and coverage improvements based on customer feedback, enhancing product stability and performance
Technical Expertise: Provide live debugging and troubleshooting for Wi-Fi and network issues, ensuring timely solutions and high customer satisfaction
Collaboration: Work closely with broader engineering team, product management, and customer success teams to align strategies and milestones
AP Firmware Releases: Manage maintenance releases for various Wi-Fi APs, ensuring smooth deployment and performance enhancements
Innovation: Lead rapid feature development based on customer needs, fostering a culture of continuous improvement

Requirements:

Over 10 years of experience in DEV, QA and Escalation Engineering leadership within telecommunications
Proven ability to inspire teams, increase productivity, and enhance employee engagement
Strong technical background in Wi-Fi protocols, network troubleshooting, and performance testing
Excellent communication skills with a focus on customer satisfaction and problem-solving

Nice to have:

Knowledge of advanced Wi-Fi standards
cybersecurity practices

What we offer:

Health & Wellbeing: comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Personal & Professional Development: specific programs catered to career goals
Unconditional Inclusion

Additional Information:

Job Posted:
August 06, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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