Software Engineering Specialist, HSBC

HSBC

Location:
China, Guangzhou

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are currently seeking an experienced professional to join our team in the role of Associate Director, Software Engineering Specialist. Business: CTO Infrastructure.

Job Responsibility:

Be a technical lead in a team responsible for providing L2 and L3 production support across global HSBC network infrastructure such as Router/Switch, Firewall, Load-balancing, DNS etc.
Provide help and guidance to less experienced team members and help to coordinate the support team’s responses to critical and complex issues, working with the wider global team
Network troubleshooting to deliver desired performance or break-fix
Working with various IT teams including Incident Management during crisis situations, representing the Connectivity team
Work within global diverse team of engineers and vendors to provide support on a “follow the Sun” basis
Contribute to continuous improvement activities to drive down infrastructure outages and repeat failures, working with both internal engineering teams and external vendors to improve the service
Ensure global standards are set and adhered to
Be willing to provide on-call support on a rotational basis – which is financially rewarded
Provide documentation and knowledge transfers to L1 support or junior engineers

Requirements:

Over 12+ network technology supporting experience in large company
Strong technical skills for handling variable network Technology such as Cisco Router/Switch, Cisco ACI, Juniper Router, Checkpoint Firewall, DNS, F5 etc.
Deep understanding of Data Networks Topologies and protocols
Strong drive to improve the services we provide to our business
Need to be a good team player, able to guide less experienced engineers and collaborate at all levels
Understanding of Working to ITIL/Agile Standards/Framework
Experienced with network management tools such as Splunk, Sevone, NetScout, Wireshark, or similar tools
Willingness and ability to learn new technologies and supporting tools in a very large and always changing enterprise environment
Strong communication skills and be able to communicate and collaborate at all levels within the business
Valid industry certification, such as: CCNP/CCIE
Python programing or network automation experience
Cloud infrastructure usage or support experience, such as: GCP, Azure, AWS, Ali

Nice to have:

Python programing or network automation experience
Cloud infrastructure usage or support experience, such as: GCP, Azure, AWS, Ali

What we offer:

Financially rewarded on-call support
Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
August 16, 2025

Expiration:
October 14, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Software Engineering Specialist