Software Engineer

• Contribute in moderately complex initiatives and deliverables within technical domain environments
• Contribute to large scale planning of strategies
• Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments
• Resolve moderately complex issues
• Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals
• Solution Design & Delivery
• Develop the end-to-end design of Pega-based workflow solutions that are intuitive, scalable, and aligned with business goals
• Translate complex business requirements into clear, actionable solution designs
• Collaborate closely with engineering, design, and operations teams to ensure seamless implementation and strong user experience
• Workflow Intake & Business Case Development
• Own and evolve the intake process for all workflow opportunities across the Chief Operating Office
• Evaluate proposed solutions for strategic alignment, feasibility, and potential impact
• Partner with finance and business stakeholders to develop compelling business cases and define success metrics
• Product Leadership
• Define and maintain the product roadmap for Pega GenAI-powered workflow solutions
• Prioritize features and enhancements based on business value, user feedback, and delivery capacity
• Drive agile collaboration across cross-functional teams to ensure timely, high-quality releases
• Stakeholder Engagement
• Act as the primary point of contact between business units, engineering teams, and external partners
• Facilitate workshops, demos, and feedback sessions to ensure alignment, transparency, and shared ownership of outcomes

2+ years of software engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Proven experience in digital product management with a focus on solution design, workflow optimization, and delivering measurable business outcomes
• Deep understanding of Pega solution architecture, including business process design and configuration best practices
• Hands-on experience with Pega GenAI features and how they can be applied to enhance workflow intelligence and automation
• Exceptional relationship management and communication skills, with the ability to engage both technical and non-technical stakeholders
• Familiarity with SaaS platforms and cloud-native solution design principles
• Experience analyzing workflow performance and identifying opportunities for optimization and variance reduction
• Strong grasp of enterprise integration patterns and user-centric design methodologies