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Work with multiple Engineering teams in different geographic locations and expertise to get information needed to solve customer problems
Providing engineering, debug and experimental dll’s to the customer and report the results back to the factory support teams
Use experience gained in prior cases to reproduce behavior when the customer has not provided all the information needed
Keeping concise updates of support issue progress in our bug tracking system
Prioritize incoming requests based on severity of the issue for the customer
Being organized with attention to detail to ensure the correct options/updates are delivered to the right people
Requirements:
Programming experience in an object-oriented software
Strong Excel and VB scripting skills
Experience with version control software
Experience in Microsoft windows and Microsoft applications
Experience in general debugging of application in Windows
BS or MS in computer science, computer engineering, EE or related fields
5 years of experience in Automated test equipment in Semiconductor is a plus
Nice to have:
C# and C++ is a plus
exposure to IG-XL VBT is a plus
5 years of experience in Automated test equipment in Semiconductor is a plus
What we offer:
robust health and well-being benefit programs, including medical claims, group insurance, retirement plans, paid vacation & holidays, tuition assistance programs