Software Engineer, HSBC

HSBC

Location:
India, Pune

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

HSBC is seeking an experienced Software Engineer to work on the Qualtrics platform. This role involves collaborating with teams, configuring solutions, supporting end-to-end deliveries, and improving system performance. The position is based in Pune, India, with a full-time, onsite model.

Job Responsibility:

Collaborating with the Qualtrics product owner (HR Employee Listening), HR Tech Agile Lead and/or Scrum Master to deliver the Qualtrics product backlog
Capturing, analysing and documenting business process
Participating in the design of solutions to address business requirements
Configuring solutions using the Qualtrics platform
Working with wider HR Tech teams to deliver end to end technical solutions e.g. integration, embedded surveys
Developing excellent platform knowledge through self-learning, training courses and collaboration with professional services teams
Actively participating in the Qualtrics Pod e.g. resolution of system defects, delivery of service requests, development of changes, upgrades/patching, proactive monitoring of system health and performance
Testing config to ensure it meets requirements and quality
Aligning with HSBC development standards and good practice guidance, including Agile delivery and Release Management controls
Writing appropriate functional and technical documentation for all delivery
Identifying continuous improvement opportunities e.g. user experience, security, quality, error detection and performance enhancements

Requirements:

Experience of working with the Qualtrics platform or similar SaaS survey/employee experience technology
Experience of data or statistical analysis
Has worked successfully within a DevOps and Agile team/environment
Proven self-starter who can operate and develop without close supervision
Experience in software development and/or application configuration skills
Experience of working in a multi-cultural environment – demonstrable ability to adapt to different cultures
Experience of working in virtual, geographically dispersed locations and timezones
Experience of core IT Service Management processes, including Incident Management, Problem Management and Release Management
Experience of producing technical specifications and documentation
Experience of SaaS software and working with software vendors to keep abreast of developments, releases and roadmaps
Knowledge of Qualtrics platform functionality, configuration, support resources and roadmaps
Knowledge of HR employee lifecycle and business processes
Knowledge of APIs and integration technology
Knowledge of SaaS technology
Advanced skills in MS Excel, Powerpoint, Word and Visio (or similar)

What we offer:

Flexible working
Opportunities to grow within an inclusive and diverse environment
Continuous professional development

Additional Information:

Job Posted:
September 10, 2025

Expiration:
September 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Software Engineer

HSBC

Location:India, Pune

Category:IT - Software Development

Contract Type:Employment contract