Software Engineer, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
India, Bangalore

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Designs, develops, troubleshoots and debugs software programs for software enhancements and new products. Develops software including operating systems, compilers, routers, networks, utilities, databases and Internet-related tools. Determines hardware compatibility and/or influences hardware design.

Job Responsibility:

Responding to customer tickets/escalations: Monitor and manage incoming customer support tickets
Prioritize and categorize tickets based on urgency and impact
Provide timely and professional responses to customer inquiries and issues
Initial investigation/resolution of customer issues: Perform preliminary analysis to identify the root cause of reported issues
Utilize debugging tools and techniques to gather relevant information
Implement quick fixes or workarounds to resolve issues when possible
Make and update Jira tickets regarding customer issues with detail: Create detailed Jira tickets for unresolved customer issues
Include comprehensive information such as steps to reproduce, logs, screenshots, and any other relevant data
Regularly update Jira tickets with progress, findings, and resolution steps
Follow up with QA/Dev teams regarding customer Jira tickets: Collaborate with QA and development teams to ensure timely resolution of customer issues
Communicate customer feedback and issue status to relevant stakeholders
Track the progress of Jira tickets and ensure they are addressed within SLA timelines

Requirements:

Strong troubleshooting skill set
Ability to diagnose and resolve complex technical issues efficiently
Experience with debugging tools and techniques
Strong analytical skills to identify root causes of problems
Has a mature attitude and is passionate towards learning and helping customers resolve their issues
Comfortable working with multiple teams in a fast-paced environment
Good knowledge in mobile-based technologies
Python scripting based on customer needs
Bachelor’s or master’s degree in computer science, Information Technology, Electronics, Electrical Engineering, or related fields
Extensive experience with automated testing frameworks specifically for mobile, such as Appium for cross-platform mobile testing and XCUITest for iOS-specific UI tests
Proficiency in writing and maintaining automated test scripts in Swift for iOS or Java/Kotlin for Android
Familiarity with mobile testing cloud services using Firebase Test Lab
Solid coding skills in Python or JavaScript for writing test scripts or custom test utilities
Knowledge of writing maintainable, reusable, and scalable test scripts
Understanding of performance metrics specific to mobile devices like battery usage, network usage, memory, and CPU usage
Experience with CI/CD pipelines for automated testing, ensuring tests run on every build
Setting up jobs in CI tools to execute mobile tests
Managing test results and reporting within the CI system

Nice to have:

Cloud Architectures
Cross Domain Knowledge
Design Thinking
Development Fundamentals
DevOps
Distributed Computing
Microservices Fluency
Full Stack Development
Security-First Mindset
Solutions Design
Testing & Automation
User Experience (UX)

What we offer:

Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing
Personal & Professional Development: We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division
Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good

Additional Information:

Job Posted:
August 03, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Software Engineer