Software Engineer, HSBC

HSBC

Location:
India, Hyderabad ▼
Pune

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are currently seeking an experienced professional to join our team in the role of Software Engineer. In this role, you will provide technical support, build domain knowledge, ensure service delivery, and optimize processes related to the Oracle Fusion Platform. Responsibilities include troubleshooting, user guidance, collaboration with stakeholders, technical fixes, and ensuring a high-performance culture. A strong emphasis is placed on communication, problem-solving, and compliance. This role requires Oracle Fusion functional knowledge, certifications in ITIL, and strong interpersonal skills.

Job Responsibility:

Provide timely and effective technical support to HSBC Fusion users by resolving IT-related incidents and requests through troubleshooting, diagnosis, and problem resolution
Build system domain knowledge across the Fusion estate, to provide guidance on the usage and operation of the Oracle Fusion Platform
Provide technical guidance and communicate technical fixes in a way that is understandable to users and stakeholders
Assist in incident resolution of IT system issues ensuring this is undertaken in a timely fashion and adhering to given Service Levels
Collaborate and establish good working relationships with key stakeholders, including business team stakeholders, Project Fusion stakeholders, wider POD teams, ERP Strategy and Support Teams
Effectively communicate relevant information, products and services to the Service desk team leads at the right time in an appropriate style
Take ownership and provide a level of service that puts the customer at the heart of everything we do
Build rapport within and across teams, to improve service delivery and achieve bank objectives
Maintain a high-performance culture within the IT service desk
Highlight the IT Risk associated with the adoption of emerging technology solutions, especially in relation to the externally hosted cloud-based services
Recognize inefficiencies and suggest ways to improve local risk and compliance processes

Requirements:

Review how users are currently using the application and discuss any pain points or issues that they are experiencing
Assess which features are being fully utilized and which are not
Identify any features that users might not be aware of or using efficiently and conduct appropriate trainings
Explore ways to optimize current processes
Discuss any customization options or additional modules that could enhance functionality and highlight the same to business
Conduct targeted training sessions for users
Focus on new features, advanced functionalities, and common issues which would benefit the users
Provide feedback on the tool’s performance and any desired improvements to the vendor
Discuss how the vendor plans to address any reported issues or implement the improvements
Clarify support channels and escalation paths both for business and IT
Ensure we have a point of contact and an approved process for issues/questions/dispensations and approvals
Be the single point of contact for users for all sorts of communication
Oracle Fusion Functional knowledge on Procurement, Financial and General Ledger modules
Oracle Fusion Certification would be desirable
ITIL (Information Technology Infrastructure Library) certification or equivalent
Excellent communication and interpersonal skills
Strong analytical and problem-solving abilities
Proficiency in IT service management tools and software
Knowledge of computer systems, networks, and software applications
Ability to work in a fast-paced environment, prioritizing tasks and managing time effectively

Nice to have:

Oracle Fusion Certification
ITIL (Information Technology Infrastructure Library) certification

What we offer:

Continuous professional development
Flexible working
Opportunities to grow
Inclusive and diverse environment

Additional Information:

Job Posted:
May 27, 2025

Expiration:
June 10, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Software Engineer