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Software Engineer

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Software Resources

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Location:
United States , Orlando

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Software Engineer within our Corporate Technology group, you will play a critical role in designing, building, and maintaining Service Catalog Items that power essential corporate functions. You’ll collaborate with cross-functional teams — including product owners, quality engineers, and business stakeholders — to develop scalable solutions, implement new features, and ensure system reliability. By applying modern development practices and agile methodologies, you’ll contribute to delivering high-quality software that aligns with strategic objectives and drives our digital transformation. This role is ideal for a problem-solver who thrives in a collaborative environment, embraces innovation, and excels at turning complex technical challenges into elegant, efficient solutions.

Job Responsibility:

  • Platform Development: Assist in the configuration, development, and customization of the ServiceNow platform across various modules (e.g., ITSM)
  • Service Catalog Development: Develop and maintain Service Catalog Items, Record Producers, and Order Guides, ensuring a user-friendly and intuitive experience. Configure variable sets, catalog client scripts, and UI policies to meet specific request requirements
  • Workflow Automation: Design and implement process automation using Flow Designer and/or Workflow Studio, including creating flows, subflows, and custom actions to manage requests, approvals, and fulfillment tasks. Transition legacy workflows to Flow Designer where appropriate
  • Scripting and Configuration: Write, test, and maintain scripts (e.g., Business Rules, Script Includes, Client Scripts) using JavaScript to extend platform functionality
  • Testing and Quality: Participate in unit testing, integration testing, and user acceptance testing (UAT) to ensure the quality, performance, and security of all developed solutions
  • Collaboration: Work with cross-functional teams to gather requirements, provide high-level estimates, and troubleshoot technical issues
  • Documentation: Create and maintain technical documentation for all custom development and configuration
  • Support: Provide support for existing applications, identifying the cause of incidents and implementing timely remediation

Requirements:

  • Must have SNOW Portal experience
  • Must have Flow Design
  • Javascript
  • 1-3 years of hands-on professional development experience on the ServiceNow platform
  • Core Platform Expertise (Service Catalog): Demonstrated experience creating and managing all components of the Service Catalog, including Catalog Items, Record Producers, Order Guides, and Variable Sets
  • Automation Tool: Expertise in building, testing, and debugging process automation using Flow Designer (or Workflow Studio)
  • Scripting Language: Proficiency in JavaScript for writing, debugging, and optimizing various platform scripts (e.g., Business Rules, Script Includes, Client Scripts)
  • Web Technologies: Familiarity with standard web technologies and integrating with external systems using REST/SOAP web services
  • Certification: ServiceNow Certified System Administrator (CSA)
  • Required Education: BS STEM

Nice to have:

  • Experience working with other ServiceNow modules (e.g., HRSD, CSM, or Security Operations)
  • Familiarity with modern development practices, including using Git or other source control tools
  • Understanding of IT Service Management (ITSM) and ITIL framework principles
  • Certification: ServiceNow Certified Application Developer (CAD)
  • Micro Certifications: Flow Designer, IntegrationHub, Service Portal
What we offer:
  • medical, dental, and vision coverage
  • a 401(k) with company match
  • short-term disability
  • life insurance with AD&D

Additional Information:

Job Posted:
January 08, 2026

Work Type:
On-site work
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