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Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster.
Job Responsibility:
Play a substantial role in the Cresta engineering team, focusing on building and continuously improving the Cresta platform to support new product requirements
Collaborate with Cresta's product and engineering teams to develop high-quality, well-designed, reusable, and well-tested system components
Stay closely aligned with customers and their requirements, analyzing technical trade-offs and owning customer-facing deliverables
Optimize platform design and implementation for lower latency, higher throughput, better reliability, and cost reduction
Demonstrate engineering best practices and uphold your team to the same high standards
Grow into technical ownership of significant parts of Cresta's product and platform
Contribute to building a best-in-class product and company
Requirements:
Bachelor's degree in Computer Science or a related field
10+ years of experience in relevant domains
Proficiency in designing and maintaining clear and robust APIs based on strong understanding of various protocols including gRPC, REST, WebSocket, etc.
Experience handling real-time streaming data (audio or video) with high throughput and low latency
Familiarity with high-performance database schema design and query optimization
Experience with containerized application deployment using Kubernetes
Hands-on experience with one of the major cloud providers (AWS, GCP, or Azure)
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