CrawlJobs Logo

Software Engineer - Voice AI Agent

assembled.com Logo

Assembled

Location Icon

Location:
United States

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

135000.00 - 280000.00 USD / Year

Job Description:

Our Voice AI team is building autonomous AI agents that handle inbound calls for customer support, allowing human agents to focus on high-value interactions. This initiative is vital for our vision of creating the ultimate omni-channel AI customer support agent. After launching our AI Assist product, we've seen tremendous growth with a strong pipeline of deals, making this one of the fastest growing areas both inside our company and across the industry. We're currently one of the largest companies deploying voice AI in production at massive scale. By joining our team, you'll be on the cutting edge of this exciting trend, working with real-world deployments at leading tech companies. The engineering challenges are exciting and largely unsolved: achieving the perfect balance between AI agent intelligence, latency, cost, and scale while building autonomous voice agents that can reliably handle customer conversations. You'll be designing systems that scale across communication channels and pushing the boundaries of what's possible with current LLM and voice technology.

Job Responsibility:

  • Building high-quality software for our voice AI platform, from rapid prototypes that push the boundaries of what's possible to production-ready, scalable solutions
  • Continuously improving our AI capabilities and accuracy through experimentation, data analysis, and innovative approaches
  • Implementing and optimizing LLM and voice technology while balancing intelligence, latency, and cost
  • Collaborating across engineering and cross-functional teams to tackle challenging technical problems throughout the full lifecycle of our voice AI products - from ideation and prototyping to deployment and monitoring
  • Build foundational voice features: Develop voice-specific product features from the ground up, such as implementing voice recognition capabilities powered by LLMs and intelligent categorization of incoming calls. You'll help design and build intuitive interfaces for support agents to monitor and interact with AI voice assistants
  • Improve LLM model results for voice applications: Enhance our voice recognition and generation engine using advanced techniques. You'll help us leverage implicit knowledge bases to improve model performance in voice contexts
  • Develop voice AI infrastructure: Architect the abstractions that enable integration of various types of LLMs tailored for voice applications. You'll design and implement evaluation and logging systems to monitor performance
  • Engage with customers: Collaborate with our customers (both support agents and managers) to understand how they interact with our voice product, and how we can improve their experience
  • Wear many hats: Be versatile in roles — coding, user research, planning, brainstorming, and cross-team collaboration
  • Shape the team culture: Encourage a startup mentality focused on product quality and taking initiative

Requirements:

  • 3+ years of experience in software engineering as an individual contributor
  • Strong proficiency in a modern programming language (Go, Python, C#, etc.)
  • Experience with distributed systems
  • Solid understanding of data structures, algorithms, and software design principles
  • Ownership mindset and proven track record of learning new technologies quickly
  • Enthusiasm and passion for learning AI/ML technologies (no prior experience required)
  • Highly ambitious and driven, setting high goals for yourself and others
  • Put customers first, focusing on solving real problems
  • Enjoy fast-paced environments and can quickly adjust when new insights emerge
  • A bit of a maverick streak that helps you come up with creative solutions
  • Have made a noticeable impact on small teams and have solid experience in startups or smaller companies
  • Stay humble and open to feedback, value teamwork, and are always ready to learn and grow
What we offer:
  • Generous medical, dental, and vision benefits
  • Paid company holidays, sick time, and unlimited time off
  • Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
  • Paid parental leave
  • 401(k) plan enrollment
  • Stock options are provided as part of the compensation package

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:
PREMIUM
More languages and countries
+ Unlock 31694 hidden job offers
Languages
English Čeština Deutsch Ελληνικά Español Français +15
Countries
United States United Kingdom India Canada Australia +
See plans
Plans from $2.99 / month

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Software Engineer - Voice AI Agent

Applied AI Engineer - AI Solutions

As an Applied AI Engineer, you’ll research and utilize state-of-the-art Gen AI a...
Location
Location
United States , Redwood City; San Francisco
Salary
Salary:
172000.00 - 300000.00 USD / Year
snorkel.ai Logo
Snorkel AI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • B.S. degree in a quantitative field such as Computer Science, Engineering, Mathematics, Statistics, or comparable degree/experience
  • 3+ years of customer-facing experience in the design and implementation of AI/ML solutions
  • Proficiency in Python, including strong grounding in software engineering fundamentals (e.g., modular design, testing, profiling, packaging) and experience with modern Python constructs and libraries for type validation and typed data modeling (e.g., pydantic), building type-safe systems (e.g., mypy), testing (e.g., pytest), packaging and environment configuration (e.g., poetry), API and service frameworks (e.g., FastAPI), serialization and structured data handling (e.g., msgspec), and orchestration tooling relevant to ML deployment (e.g., Ray, Airflow)
  • Expertise across the Applied AI stack, spanning classical ML libraries (e.g., scikit-learn), deep learning frameworks (e.g., PyTorch), foundation-model ecosystems (e.g., Hugging Face Transformers), vector/embedding tooling (e.g., FAISS), data processing frameworks (e.g., pandas, Spark), retrieval/RAG tooling (e.g., Chroma, Weaviate), synthetic dataset curation, evaluation workflows, and LLM orchestration, workflow, agent authoring tools (e.g., LlamaIndex, LangGraph, CrewAI)
  • Experience leading strategic, customer-facing initiatives and collaborating with business stakeholders to ensure ML solutions drive successful business outcomes, with a strong focus on teaching and enablement
  • Outstanding presentation skills to technical and executive audiences, whether impromptu on a whiteboard or using presentations and demos
  • Ability to work in a fast-paced environment and balance priorities across multiple projects at once
Job Responsibility
Job Responsibility
  • Partner with customers to build and deploy impactful Gen AI and machine learning solutions, from use case scoping and data exploration to model development and deployment. This may involve leveraging Snorkel Flow or designing custom approaches using state-of-the-art tools, with the goal of delivering real business value and informing the evolution of the Snorkel platform
  • Develop and implement state of the art AI systems such as retrieval-augmented generation (RAG), fine-tuning pipelines, prompt engineering recipes and agentic workflows
  • Create augmented real-world datasets and comprehensive evaluation workflows to ensure model reliability, transparency, and stakeholder trust. A data- and evaluation-first mindset is essential for success in this role
  • Forge and manage relationships with our customers’ leadership and stakeholders to ensure successful development and deployment of AI projects with Snorkel Flow
  • Collaborate closely with pre-sales Solutions and Product teams to map customer needs to existing capabilities, prioritize roadmap gaps, and guide successful project setup
  • Work with other Applied AI Engineers to standardize solutions and contribute to internal tooling and best practices
  • Lead stakeholder education on quantitative capabilities, helping them to understand the strengths and weaknesses of different approaches and what problems are best-suited for Snorkel AI
  • Serve as the voice of our customers for new AI paradigms, data science workflows, and share customer feedback to product teams
  • Conduct one-to-few and one-to-many enablement workshops to transfer knowledge to customers considering or already using Snorkel AI
  • Annual travel up to 25%
What we offer
What we offer
  • equity in the form of employee stock options
  • Fulltime
Read More
Arrow Right

Applied AI Engineer

Research and utilize state-of-the-art Gen AI and machine learning (ML) technique...
Location
Location
United States , Washington, D.C.
Salary
Salary:
160000.00 - 250000.00 USD / Year
snorkel.ai Logo
Snorkel AI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • B.S. degree in a quantitative field such as Computer Science, Engineering, Mathematics, Statistics, or comparable degree/experience
  • 3+ years of customer-facing experience in the design and implementation of AI/ML solutions
  • Proficiency in Python, including strong grounding in software engineering fundamentals
  • Expertise across the Applied AI stack, spanning classical ML libraries, deep learning frameworks, foundation-model ecosystems, vector/embedding tooling, data processing frameworks, retrieval/RAG tooling, synthetic dataset curation, evaluation workflows, and LLM orchestration
  • Experience leading strategic, customer-facing initiatives and collaborating with business stakeholders
  • Outstanding presentation skills to technical and executive audiences
  • Ability to work in a fast-paced environment and balance priorities across multiple projects at once
  • Experience reviewing and drafting responses to federal Requests for Comment (RFCs), Requests for Information (RFIs), Requests for Proposals (RFPs), etc. is preferred
  • Experience working across the Civilian, DOD and NATSEC agencies, inclusive of experience in Federal Law Enforcement, Healthcare, Financial/Regulatory and Military operations and logistics
  • Candidates must have an active TS/SCI
Job Responsibility
Job Responsibility
  • Partner with customers to build and deploy impactful Gen AI and machine learning solutions
  • Develop and implement state of the art AI systems such as retrieval-augmented generation (RAG), fine-tuning pipelines, prompt engineering recipes and agentic workflows
  • Create augmented real-world datasets and comprehensive evaluation workflows
  • Forge and manage relationships with our customers’ leadership and stakeholders
  • Collaborate closely with pre-sales Solutions and Product teams
  • Work with other Applied AI Engineers to standardize solutions and contribute to internal tooling and best practices
  • Lead stakeholder education on quantitative capabilities
  • Serve as the voice of our customers for new AI paradigms, data science workflows, and share customer feedback to product teams
  • Conduct one-to-few and one-to-many enablement workshops
  • Work on all aspects of complex National Security problems
What we offer
What we offer
  • Equity in the form of employee stock options
  • Fulltime
Read More
Arrow Right

Senior AI Agent Development & Prompt Engineering

In Cyclad we work with top international IT companies in order to boost their po...
Location
Location
Poland
Salary
Salary:
110.00 - 125.00 PLN / Hour
cyclad.pl Logo
Cyclad Sp. z o.o.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years of experience
  • Ability to automate business processes using AI-driven systems (agentic AI)
  • Skills in designing, building, and refining AI agents with prompt engineering
  • Experience developing Python solutions integrating AI frameworks (e.g., OpenAI, LangChain)
  • Capability to test, simulate, and optimize agentic systems
  • Experience collecting, cleaning, and preprocessing voice data from call center calls
  • Ability to develop and execute functional, integration, regression, and AI-specific behaviour tests
  • Experience defining acceptance criteria with product and engineering teams
  • Knowledge of quality assurance aligned with evolving AI capabilities and industry standards
  • Very good English skills
Job Responsibility
Job Responsibility
  • Designing, building, testing, and optimizing AI‑driven agentic systems using large language models
  • Development of automated business processes, creation and refinement of AI agents through prompt engineering, Python-based solution development with AI frameworks, and continuous performance optimization
  • Collecting and preprocessing voice data for agentic AI, as well as developing and executing comprehensive testing methodologies ensuring reliability, quality assurance, and alignment with evolving AI capabilities and user needs
  • Work closely with product and engineering teams to define clear and measurable acceptance criteria
What we offer
What we offer
  • Remote working model
  • Collaboration with senior engineers and cross-functional AI teams
  • Dynamic and innovation-driven engineering environment
  • Private medical care with dental care (covering 70% of costs)
  • Multisport card (also for an accompanying person)
  • Life insurance
  • Fulltime
Read More
Arrow Right

Senior AI Security Engineer

The Senior AI Security Engineer is a technical leader and engineering manager wi...
Location
Location
Hungary , Budapest
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8-10+ years of experience in software engineering, with demonstrable experience as a technical lead or engineering manager
  • Python mastery: Deep, hands-on experience building and maintaining production-grade Python applications and services
  • LLM engineering: Practical experience with LLM APIs (OpenAI, Anthropic, Google), prompt engineering, model evaluation, and input/output guardrails
  • Production systems: Track record of deploying and operating AI/ML systems in production at enterprise scale
  • Software engineering fundamentals: Clean code, design patterns, testable architecture, CI/CD, infrastructure-as-code
  • 3+ years leading or managing engineering teams, including performance management, hiring, and career development
  • Track record of delivering complex software products in environments where priorities shift rapidly
  • Experience setting engineering standards and driving quality across a team's output
  • Demonstrated ability to mentor and develop engineers through code review, architectural guidance, and knowledge sharing
  • Proven capability to attract, develop, and retain engineering talent
Job Responsibility
Job Responsibility
  • Agentic AI Engineering & Use Case Incubation (40%): Own and evolve the Incubator Environment — the platform and tooling that enables CISO teams to move from idea to working PoC to validated use case
  • Partner with cybersecurity domain teams to understand their challenges, identify high-value AI use cases, and rapidly prototype agentic solutions
  • Design, build, and deploy agentic AI systems that autonomously perform cybersecurity tasks — including threat analysis, security control validation, intelligent triage, and response orchestration
  • Architect multi-agent orchestration systems, defining how AI agents collaborate, delegate, and escalate across security workflows
  • Implement robust agent infrastructure: tool use frameworks, memory and context management, planning/execution loops, guardrails, and human-in-the-loop controls
  • Build and maintain RAG pipelines, knowledge retrieval systems, and dynamic context assembly that underpin agent decision-making
  • Shepherd validated use cases through to production readiness and handoff to the dedicated product support team
  • Drive adoption and effective use of AI development tooling (Devin, GitHub Copilot, Claude Code) to maximize team velocity
  • Make key technical decisions on architecture, technology selection, and build-vs-integrate trade-offs
  • Incubator Platform & Technical Architecture (25%): Design and maintain the Incubator Environment architecture — a scalable, secure platform that enables rapid prototyping and validation of agentic AI use cases
What we offer
What we offer
  • Cafeteria Program
  • Home Office Allowance (for colleagues working in hybrid work models)
  • Paid Parental Leave Program (maternity and paternity leave)
  • Private Medical Care Program and onsite medical rooms at our offices
  • Pension Plan Contribution to voluntary pension fund
  • Group Life Insurance
  • Employee Assistance Program
  • Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
  • Flexible work arrangements to support you in managing work - life balance
  • Career progression opportunities across geographies and business lines
  • Fulltime
Read More
Arrow Right

Sr Software Engineer, Agentic AI

This role is responsible for designing, developing, and deploying scalable softw...
Location
Location
United States , Atlanta; Bellevue
Salary
Salary:
113600.00 - 205000.00 USD / Year
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience
  • Acceptable areas of study include Computer Science, Software Engineering, Information Management or equivalent experience in field
  • 4-7 years Technical engineering experience
  • Strong communication, collaboration, and customer-focused problem-solving skills
  • Strong analytical, troubleshooting, and technical documentation abilities
  • Experience developing scalable software applications and AI-enabled services using Python, Java, or C++
  • Experience with cloud-native distributed systems, APIs, microservices, and real-time integration platforms
  • Familiarity with LLMs, conversational AI, agentic AI workflows, and AI orchestration frameworks
  • Experience building AI-driven automation, RAG solutions, and enterprise AI integrations
  • Understanding of scalability, reliability, observability, and secure software engineering best practices for production AI systems
Job Responsibility
Job Responsibility
  • Design, develop, test, and deploy scalable software and Agentic AI solutions to support enterprise automation, intelligent workflows, and customer engagement platforms
  • Build and enhance AI-enabled applications, backend services, APIs, and integration components using modern software engineering and cloud-native best practices
  • Develop and implement multi-step AI workflows, orchestration logic, and agent-based systems leveraging LLMs, RAG architectures, and AI automation frameworks
  • Contribute to the design of microservices and distributed systems supporting real-time voice and text-based customer interactions at scale
  • Collaborate with cross-functional engineering, AI, platform, and product teams to deliver secure, reliable, and high-performing AI-driven solutions
  • Evaluate emerging AI technologies, frameworks, and engineering practices to support innovation and align with business and technology strategy
  • Implement AI reliability, monitoring, observability, security, and governance best practices, including guardrails and human-in-the-loop workflows
  • Create and maintain technical documentation for software solutions, AI workflows, APIs, system architecture, and operational processes
  • Mentor team members through technical guidance, code reviews, knowledge sharing, and adoption of AI engineering best practices
  • Support continuous improvement initiatives, operational excellence, and other engineering projects as assigned by business leadership
What we offer
What we offer
  • Medical, dental and vision insurance
  • flexible spending account
  • 401(k)
  • employee stock grants
  • employee stock purchase plan
  • paid time off and up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • enhanced family support
  • Fulltime
Read More
Arrow Right

Software Engineer - Voice AI Agent

Great customer support requires human agents and AI in perfect balance, and Asse...
Location
Location
United States , San Francisco
Salary
Salary:
135000.00 - 280000.00 USD / Year
assembled.com Logo
Assembled
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in software engineering as an individual contributor
  • Strong proficiency in a modern programming language (Go, Python, C#, etc.)
  • Experience with distributed systems
  • Solid understanding of data structures, algorithms, and software design principles
  • Ownership mindset and proven track record of learning new technologies quickly
  • Enthusiasm and passion for learning AI/ML technologies (no prior experience required)
  • Highly ambitious and driven, setting high goals for yourself and others
  • Put customers first, focusing on solving real problems
  • Enjoy fast-paced environments and can quickly adjust when new insights emerge
  • A bit of a maverick streak that helps you come up with creative solutions
Job Responsibility
Job Responsibility
  • Build foundational voice features: Develop voice-specific product features from the ground up, such as implementing voice recognition capabilities powered by LLMs and intelligent categorization of incoming calls
  • Improve LLM model results for voice applications: Enhance our voice recognition and generation engine using advanced techniques
  • Develop voice AI infrastructure: Architect the abstractions that enable integration of various types of LLMs tailored for voice applications
  • Engage with customers: Collaborate with our customers (both support agents and managers) to understand how they interact with our voice product, and how we can improve their experience
  • Wear many hats: Be versatile in roles — coding, user research, planning, brainstorming, and cross-team collaboration
  • Shape the team culture: Encourage a startup mentality focused on product quality and taking initiative
What we offer
What we offer
  • Generous medical, dental, and vision benefits
  • Paid company holidays, sick time, and unlimited time off
  • Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
  • Paid parental leave
  • Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
  • 401(k) plan enrollment
  • Stock options
  • Fulltime
Read More
Arrow Right

Executive Director, Agentic AI

The Executive Director, Agentic AI will define and lead the enterprise strategy,...
Location
Location
United States , Sacramento
Salary
Salary:
175100.00 - 334750.00 USD / Year
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
May 30, 2026
Flip Icon
Requirements
Requirements
  • 12+ years in software engineering, platforms, or AI/ML, with 5+ years in senior leadership roles
  • Hands-on experience delivering AI systems at enterprise scale (not just experimentation)
  • Deep understanding of: LLMs, SLMs, RAG, embeddings, vector databases
  • Agent frameworks and orchestration patterns
  • Distributed systems, APIs, event-driven architectures
  • Proven ability to operate in regulated, high-availability environments
  • Strong executive communication and stakeholder-management skills
Job Responsibility
Job Responsibility
  • Define the enterprise Agentic AI vision and roadmap, aligned to business outcomes (cost reduction, revenue growth, productivity, experience uplift)
  • Establish clear differentiation between LLM tools, copilots, workflows, and autonomous/multi-agent systems
  • Identify and prioritize high-value agentic use cases (e.g., customer support resolution, claims/prior auth automation, contract leakage reduction, operational orchestration, developer productivity)
  • Own the design and evolution of the Agentic AI Platform, including: Multi-agent frameworks (planner, executor, verifier, critic, retriever agents)
  • Tool/function calling and API orchestration
  • RAG, memory, state management, and context persistence
  • Human-in-the-loop / human-on-the-loop controls
  • Define standards for agent lifecycle management (design, testing, deployment, observability, rollback)
  • Partner with Digital Platform and Integration teams to ensure agents are API-first, event-driven, and scalable
  • Lead delivery of production-grade agentic solutions, not POCs
What we offer
What we offer
  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Fulltime
Read More
Arrow Right

Senior Software Engineer (AI Voice Agents)

Working closely with the Engineering Manager and Product Lead, you will be a Mid...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
heidihealth.com Logo
Heidi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Mastery of Fullstack fundamentals: proficient in Python and modern frontend frameworks (React/TypeScript), capable of owning a feature from database schema to UI interaction
  • Applied AI & Voice fluency: working knowledge of LLM integration (RAG, prompt engineering) and audio technologies (ASR, speech processing)
  • Pragmatic problem solving: balance engineering purity with the need for speed
  • Cloud fluency (AWS or GCP): can spin up own infrastructure (containers, serverless functions) and manage CI/CD pipelines
  • Rigorous testing in production: implement observability and feedback loops to monitor AI features in the wild
Job Responsibility
Job Responsibility
  • Build end-to-end AI features: Architect and ship fullstack solutions (from React frontends to Python backend services) that leverage voice AI and LLMs to automate clinical workflows
  • Operationalize Voice AI: Implement and fine-tune audio processing pipelines, ensuring Automatic Speech Recognition (ASR) and LLM agents perform accurately in diverse medical environments
  • Bridge the gap between model and product: Translate complex feedback from clinicians into technical solutions, rapidly prototyping and deploying improvements to model behavior, prompting strategies, and audio handling
  • Optimise for real-time interaction: Tune fullstack performance to handle real-time audio streaming and token generation, minimizing latency
  • Partner with implementation and clinical teams: Shorten the feedback loop by shipping critical integrations and feature requests from concept to production in days, not quarters
What we offer
What we offer
  • Flexible hybrid working environment, with 3 days in the office
  • Additional paid day off for your birthday and wellness days
  • Special corporate rates at Anytime Fitness in Melbourne, Sydney tbc
  • A generous personal development budget of $500 per annum
  • Learn from some of the best engineers and creatives, joining a diverse team
  • Become an owner, with shares (equity) in the company
  • Fulltime
Read More
Arrow Right