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Debug, analyze, and develop software fixes or enhancements for customer-reported issues across UltraFLEX and UltraFLEXplus platforms
Support complex customer escalations by partnering with field teams, product teams, and other engineering organizations to identify root causes and drive issue resolution
Provide technical support for customer workflows, test programs, and software environment issues, including those spanning multiple components or teams
Serve as a key technical interface to field support organizations, translating customer problems into actionable engineering investigations and communicating progress, risks, and resolution status clearly
Contribute to sustaining engineering activities, including issue reproduction, root-cause analysis, corrective action definition, validation of fixes, and release support
Collaborate across global and cross-functional teams to prioritize and resolve high-impact customer issues affecting product usage, deployment, or production readiness
Apply strong software debugging and problem-solving skills in complex systems involving interactions between software and hardware platforms
Contribute effectively as part of a software development and sustaining engineering team in a fast-paced customer support environment
Requirements
Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or an equivalent field
5+ years of experience in software development, sustaining engineering, or customer-facing technical support roles involving complex systems
Strong software development and debugging skills in complex systems
Proficiency in C#, C++, .NET, and related technologies
working knowledge of VB is desirable
Experience with software debugging, profiling, and analysis tools
Solid understanding of object-oriented design, software architecture, and data structures
Strong written and verbal communication skills, with the ability to explain complex technical issues clearly to both technical and non-technical stakeholders
Ability to work effectively in a cross-functional, team-oriented environment
Nice to have
Understanding of software design principles and system modeling concepts (e.g., UML)
Prior experience with ATE systems (e.g., UltraFLEX / UltraFLEXplus)
Strong understanding of hardware and software interaction in test environments
Experience supporting customer escalations or production environments, including driving issue resolution across multiple teams