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Software Engineer (Sustaining)

Singapore, Singapore · Job Posted June 16, 2026
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Job Responsibility

  • Debug, analyze, and develop software fixes or enhancements for customer-reported issues across UltraFLEX and UltraFLEXplus platforms
  • Support complex customer escalations by partnering with field teams, product teams, and other engineering organizations to identify root causes and drive issue resolution
  • Provide technical support for customer workflows, test programs, and software environment issues, including those spanning multiple components or teams
  • Serve as a key technical interface to field support organizations, translating customer problems into actionable engineering investigations and communicating progress, risks, and resolution status clearly
  • Contribute to sustaining engineering activities, including issue reproduction, root-cause analysis, corrective action definition, validation of fixes, and release support
  • Collaborate across global and cross-functional teams to prioritize and resolve high-impact customer issues affecting product usage, deployment, or production readiness
  • Apply strong software debugging and problem-solving skills in complex systems involving interactions between software and hardware platforms
  • Contribute effectively as part of a software development and sustaining engineering team in a fast-paced customer support environment

Requirements

  • Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or an equivalent field
  • 5+ years of experience in software development, sustaining engineering, or customer-facing technical support roles involving complex systems
  • Strong software development and debugging skills in complex systems
  • Proficiency in C#, C++, .NET, and related technologies
  • working knowledge of VB is desirable
  • Experience with software debugging, profiling, and analysis tools
  • Solid understanding of object-oriented design, software architecture, and data structures
  • Strong written and verbal communication skills, with the ability to explain complex technical issues clearly to both technical and non-technical stakeholders
  • Ability to work effectively in a cross-functional, team-oriented environment

Nice to have

  • Understanding of software design principles and system modeling concepts (e.g., UML)
  • Prior experience with ATE systems (e.g., UltraFLEX / UltraFLEXplus)
  • Strong understanding of hardware and software interaction in test environments
  • Experience supporting customer escalations or production environments, including driving issue resolution across multiple teams

What we offer

  • Outpatient medical
  • Flexible benefits
  • Life and disability insurance
  • Paid vacation & holidays

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