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Software Engineer (Search)

India, Bengaluru · Job Posted May 29, 2026
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Job Description

Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time. More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.

Job Responsibility

  • Contribute to the design, development, and maintenance of information retrieval and distributed systems
  • Build and optimize search engines, including indexers, analyzers, ranking, and re-ranking strategies
  • Work on hybrid search techniques, including dense vector manipulation, rank fusion, and reranking
  • Maintain and enhance highly scalable search platforms with a focus on performance and cost efficiency
  • Ensure high availability, reliability, and fault tolerance in search services
  • Collaborate with cross-functional teams to translate business requirements into technical solutions
  • Develop and optimize real-time distributed systems, microservices, and message-driven architectures
  • Implement and maintain monitoring, alerting, and performance metrics for platform reliability
  • Evaluate and integrate emerging technologies to improve search capabilities
  • Write clean, modular, and well-tested code while following best engineering practices
  • Participate in code reviews to ensure quality, maintainability, and scalability
  • Provide mentorship and technical guidance to junior engineers

Requirements

  • 3-6 years of experience in information retrieval or distributed systems engineering
  • Strong understanding of search platforms and experience maintaining search engines at scale
  • Deep knowledge of indexers, analyzers, field mapping, and ranking techniques
  • Experience with NLP/NLU within the context of information retrieval
  • Expertise in dense vector manipulation and optimization
  • Familiarity with hybrid search, rank fusion, and reranking techniques
  • Proficiency in Go and Python 3 (experience with Rust or TypeScript is a plus)
  • Strong understanding of distributed systems, microservices, and message-driven architectures
  • Passion for real-time performance optimization and high availability
  • Experience with API design using Swagger, OpenAPI, or equivalent tools
  • Knowledge of gRPC or equivalent RPC protocols
  • Experience with Docker and Kubernetes for containerized deployments
  • Familiarity with cloud platforms (GCP preferred, AWS/Azure optional)
  • Hands-on experience with Infrastructure as Code tools like Terraform or Ansible
  • Knowledge of CI/CD frameworks and continuous delivery practices

Nice to have

Experience with Rust or TypeScript

What we offer

  • Competitive salary
  • Comprehensive benefits
  • Real opportunities for growth
  • Cutting-edge AI tools
  • Robust training program

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