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Join the engineering teams that bring OpenAI’s ideas safely to the world. The Applied Engineering team works across research, engineering, product, and design to bring OpenAI’s technology to consumers and businesses. We seek to learn from deployment and distribute the benefits of AI, while ensuring that this powerful tool is used responsibly and safely. Safety is more important to us than unfettered growth. As OpenAI continues to grow, we are looking for experienced, problem-solving engineers to ensure our systems scale. Our success depends on our ability to quickly iterate on products while also ensuring that they are performant and reliable. You will work in a deeply iterative, collaborative, fast-paced environment to bring our technology to millions of users around the world, and ensure it’s delivered with safety and reliability in mind. Successful candidates will play a crucial role in ensuring the reliability, scalability, and performance of our systems as we continue to expand. As a reliability expert, you will be at the forefront of maintaining and enhancing the stability, scalability, and performance of our rapidly evolving infrastructure. You will work closely with cross-functional teams, including software engineers, product managers, and data scientists, to build and maintain resilient systems that can handle our growing user base and workload.
Job Responsibility:
Design and implement solutions to ensure the scalability of our infrastructure to meet rapidly increasing demands
Build and maintain the load, chaos and synthetic testing software leveraged by development teams to make the systems they design and operate more reliable
Build and maintain automation tools to streamline repetitive tasks and improve system reliability
Build and maintain the platform for CPU/storage, GPU, and network lifecycle management to drive efficiency, accountability and support dynamic optimization of our resources
Implement fault-tolerant and resilient design patterns to minimize service disruptions
Develop and maintain service level objectives (SLOs) and service level indicators (SLIs) to measure and ensure system reliability
Partner with researchers, engineers, product managers, and designers to bring new features and research capabilities to the world
Participate in an on-call rotation to respond to critical incidents and ensure 24/7 system availability
Requirements:
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
Proven experience as an SWE focused on reliability or a similar role in a fast-paced, rapidly scaling company
Strong proficiency in cloud infrastructure
Proficiency in programming languages
Experience with containerization technologies and container orchestration platforms like Kubernetes
Knowledge of IaC tools such as Terraform or CloudFormation
Excellent problem-solving and troubleshooting skills
Strong communication and collaboration skills
Experience with observability tools such as DataDog, Prometheus, Grafana and Splunk
Experience with microservices architecture and service mesh technologies
Knowledge of security best practices in cloud environments
What we offer:
Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible
Relocation support for eligible employees
Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided
Offers Equity
performance-related bonus(es) for eligible employees