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We’re looking for a Product Engineer who thrives at the intersection of engineering and product thinking. You’ll own features end-to-end—design, build, launch, and iterate—while obsessing over the customer experience and measurable outcomes. Your work will directly shape how thousands of customers interact with our AI-powered customer service platform.
Job Responsibility:
Own feature development — from backend services to AI-powered user experiences
Turn customer feedback into product improvements through rapid iteration and experimentation
Collaborate closely with Product, Customer Success, and GTM teams to align engineering decisions with business outcomes
Hold a high bar for code quality—testing, monitoring, and reliability are second nature
Prioritize ruthlessly and navigate changing requirements with autonomy
Requirements:
2–4 years of full-stack engineering experience
Strong familiarity with AI, LLMs, or AI-assisted systems—or a willingness to learn fast
Outcome-driven mindset
Comfortable collaborating across engineering, product, and customer-facing teams
Low ego, high energy, resilient in a fast-paced environment
Eagerness to work in person with us in NYC full time