CrawlJobs Logo

Software Engineer (L2)

India · Job Posted April 23, 2026
Apply Position
Job Link Share

Job Description

Join the team as Twilio’s next Software Engineer (L2)- Fullstack developer on the Twilio Trial and Upgrade Team. This position is needed to help Twilio develop and deliver new capabilities in the Twilio Console platform. You will be a member of a SCRUM team which designs, implements, owns and operates new features in the Twilio Console. Additionally, you will have the opportunity to influence roadmap priorities, propose innovative solutions that will enable Twilio to achieve its goal of being the world’s most trusted customer engagement platform.

Job Responsibility

  • Design, develop, test and deploy new features using technologies such as GraphQL, React, Typescript
  • Build scalable, production-grade backend applications using Spring Boot
  • Own your code, respond to incidents and participate in on-call rotation and participate in RCAs for incidents
  • Meet Definition of Done for the software you build
  • Write automated unit and integration tests in a continuous integration and delivery environment
  • Efficiently manage the software development lifecycle (SDLC) using GitHub, Jira, and proprietary deployment systems
  • Collaborate with other team members, including Product leadership, influence, own, and work to improve the platform
  • Actively participate in design and code review, backlog refinements and other agile ceremonies and work with team members to meet team’s sprint commitments
  • Work independently or with your team to troubleshoot/determine resolution for issues in your team's domain
  • Rapidly acquire new technical skills and knowledge in a fast-paced, highly disruptive industry environment

Requirements

  • Bachelor’s degree in Computer Science or related industry experience
  • 2+ years of hands-on development experience developing and operating Web applications using modern javascript technologies, preferably React, NodeJS and Typescript
  • 2+ years of experience working with Java frameworks like Spring, Hibernate, Dropwizard
  • Experience with REST APIs and GraphQL
  • Strong Computer Science fundamentals not limited to data structures, algorithms, and distributed systems
  • Knowledge of modern automated testing and CI/CD pipelines
  • Champion of good engineering habits: development and test techniques, security, automation
  • Experience in triaging and solving production issues
  • Experience working with agile/scrum methodologies
  • Communicate clearly and concisely, orally and in writing
  • Good team player and ability to communicate well in a remote work environment
  • Demonstrated proficiency working with AI coding assistants (Claude, GitHub Copilot, Cursor, etc)
  • Experience with AWS or other public cloud infrastructure platforms
  • Experience with containerization and orchestration tools (e.g., Docker, Kubernetes)
  • Experience documenting your solutions and proposals
  • Experience with Observability tools such as Datadog, Prometheus, Grafana, etc

Nice to have

  • Experience with AWS or other public cloud infrastructure platforms
  • Experience with containerization and orchestration tools (e.g., Docker, Kubernetes)
  • Experience documenting your solutions and proposals
  • Experience with Observability tools such as Datadog, Prometheus, Grafana, etc

What we offer

  • competitive pay
  • generous time off
  • ample parental and wellness leave
  • healthcare
  • retirement savings program

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Software Engineer (L2)

8 matching positions

Software Engineer (C, C++, Python, L2, L3, ControlPlane/Control Plane)

Meet The Team: Cisco IOS XR India group is responsible for architecting, designi...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
Cisco
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelors + 5 years of related experience, or Masters + 3 years of related experience, or PhD + 0 years of related experience
  • C / C++ networking expertise, Controlplane and Python knowledge
  • L2/L3 expertise
  • Requires working knowledge and expanded conceptual knowledge in primary technical job family and broadens capabilities
  • has worked with and is proficient with current technologies
Job Responsibility
Job Responsibility
  • Engineer will be part of development team which is responsible for Feature development, testing & integration into customer environments
  • Many-a-times encouraged to be SPOC for a particular area of a component
  • Expected to have regular interactions with product management teams, testing teams and customer teams to translate requirements into working solutions
  • Develop expertise in OS protocols
  • Learn Cisco development/unit-test environments
  • Issue triage/support/monitoring/resolution
  • Develops software consistent with Cisco ‘Design Thinking Principles’ with a focus on simplification and UX (User Experience) at its core, using secure coding practices, ensuring user privacy, and following software development standard methodologies
  • Partners with other teams including design and product management to create the right solution for the customers
  • Experienced professional using procedures and knowledge of internal or external business issues to improve products or services
  • Works independently but receives guidance and direction from leader then resolves the best approach to accomplish work
What we offer
What we offer
  • Exposure to end-to-end software development process
  • Opportunity to work with world's top web players
  • Exposure to pioneering technologies in OS/distributed systems domain
  • Challenged to develop best-in-class software
  • Experience of working with industry's finest engineers
  • Benefits & perks: Our benefits are designed to support every aspect of your life: from your well-being to your time away to your family
Read More
Arrow Right

Networking Service Delivery Field Support Engineer (L2)

The Networking Service Delivery Field Support Engineer (L2) is a developing engi...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Good communicate skills, both verbal and written
  • Ability to plan activities and projects well in advance and take into account possible changing circumstances
  • Ability to maintain a positive outlook at work
  • Ability to work well in a pressurized environment
  • Ability to work hard and put in longer hours when it is necessary
  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
  • Ability to adapt to changing circumstances
  • Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey
  • Bachelor's degree or equivalent in Information Technology or Computing or related
  • Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.
Job Responsibility
Job Responsibility
  • Ensure that the assigned infrastructure at the client site is configured, installed, tested and operational
  • Ensures that any software that is part of the solution is installed and configured according to client requirements
  • Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail
  • Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution
  • Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles
  • Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time
  • Ensures incidents are updated with progress and resolution details in a timely manner using the required platform
  • Ensures the efficient and comprehensive resolution of incidents and requests
  • Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes
  • Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures
  • Fulltime
Read More
Arrow Right

Technical Support Engineer L2 – Network Management

Deliver high-quality technical assistance for NMS and SIEM products like JUNOS S...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must have working knowledge of network and service management concepts, networking protocols [L2-L7], high availability, Virtualization and Scripting
  • Must have hands on experience with Linux system level troubleshooting
  • Must be experienced in handling large-scale software applications deployment, configuration [config files and script based] and debugging
  • Extensive background in internetworking, TCP/IP, LAN, WAN and Security technologies required
  • Superior verbal, written communication and customer handling skills
  • Experience with Network Management/Element Management Products (understanding of FCAPS, SNMP) and areas such as CLI, NMS Northbound Interfaces, XML and XSLT is desirable
  • Experience with any Security Information and Event Management (SIEM) product like Arcsight, QRadar, RSA NetWitness Suite, SolarWinds Log & Event Manager, McAfee Enterprise Security Manager etc
  • Hands on experience with deploying and troubleshooting Virtual Machine (VMWare or KVM), and understanding of K8s, dockers and containers
  • Knowledge of ScreenOS and JUNOS based devices a plus
  • Hands on Experience with scripting like Shell, Python, Ansible etc a plus
Job Responsibility
Job Responsibility
  • Deliver high-quality technical assistance for NMS and SIEM products like JUNOS Space Platform and Apps, Security Analytics (JSA)
  • Provide hardware and software technical support, including configuration assistance and troubleshooting of devices and other peripheral networking equipment
  • Document and reproduce customer related networking problems and work closely with L3 teams for timely resolution
  • Be a customer advocate for documentation, timely resolution of issues, for problem reproduction and escalation
  • Work with L3 team to develop product trainings and contribute towards knowledge base articles
  • Ability to troubleshoot and debug complex, unique networks with mixed media and protocols
  • Timely completion of training and certification as assigned
  • Ability to mentor newly hired support engineers and peers in technical areas of specialty
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Security Services Engineer (L2)

The Security Remote Field Service Engineer (L2) is a developing engineering role...
Location
Location
India , Kolkata
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Developing knowledge of technical documentation
  • Developing knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain
  • Developing knowledge of vendor technologies, such as Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect , Sonus
  • Customer service orientated and pro-active thinking
  • Problem solver who is highly driven and self-organized
  • Good attention to detail
  • Good analytical and logical thinking
  • Excellent spoken and written communication skills
  • Team player with the ability to work well with others and in group with colleagues and stakeholders
  • Degree or relevant qualification in Information Technology or Computing or a related field
Job Responsibility
Job Responsibility
  • Maintains the support process and ensures that requests for support are handled according to the procedures
  • Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate
  • Identifies and resolves problems following agreed procedures
  • Carries out agreed maintenance tasks
  • Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
  • Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
  • Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
  • Prioritises and diagnoses incidents according to agreed procedures
  • Investigates causes of incidents and seeks resolution
  • Escalates unresolved incidents and follows up until incident is resolved
  • Fulltime
Read More
Arrow Right

L2 Engineer (Sophos Specialists)

The L2 Engineer (Sophos Specialists) will provide advanced technical support for...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
Galaxy Office Automation Pvt. Ltd.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong knowledge of Linux and Windows operating systems
  • Familiarity with databases, network management software, and core IT technologies
  • Hands-on experience with EDR tools and security operations
  • Good analytical, troubleshooting, and communication skills
  • Ability to manage escalations and work in a support-driven environment
Job Responsibility
Job Responsibility
  • Provide L2 support for Sophos security products and related endpoint protection solutions
  • Troubleshoot and resolve complex incidents related to EDR, incident response, threat hunting, and forensics
  • Work on Linux and Windows operating systems, databases, network management software, and IT infrastructure technologies
  • Analyze security events, perform deeper technical investigation, and coordinate escalations when required
  • Ensure proper documentation, case updates, and resolution tracking
  • Support implementation and operational activities for proposed OEM or reputed EDR solutions
  • Collaborate with internal teams to maintain service quality and timely issue closure
  • Fulltime
Read More
Arrow Right

Server Load Balancer Engineer (L2)

Join a company that is pushing the boundaries of what is possible. We are renown...
Location
Location
India , Kolkata
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Provide Level 2 support for all incidents and service requests related to DMZ SLBs and perimeter GSLBs, resolving complex issues escalated from L1 teams
  • Perform routine health checks, proactive monitoring, and performance tuning of the load balancing infrastructure
  • Execute change requests for network and security modifications, including new virtual server configurations, pool member updates, and rule/iRule adjustments, following strict change management protocols
  • Assist with regular patching, software upgrades, and hardware maintenance of F5 BIG-IP devices and other related infrastructure, often during non-business hours
  • Implement and enforce network security policies and best practices specific to the banking sector, including PCI DSS and other regulatory requirements
  • Act as a liaison between L1 and L3 support teams, developers, and project managers
  • Assist with security audits, provide evidence of compliance, and address any security or vulnerability findings related to the load balancing environment
  • Ensure application traffic flows securely through the DMZ and across multiple data centers, coordinating with Security Operations Center (SOC) teams as needed
  • Shall analyze incidents & identify root causes and act for containment and remediation
  • Shall co-ordinate with the different departments/stakeholders for incident analysis and remedial action
Job Responsibility
Job Responsibility
  • Provide Level 2 support for all incidents and service requests related to DMZ SLBs and perimeter GSLBs, resolving complex issues escalated from L1 teams
  • Perform routine health checks, proactive monitoring, and performance tuning of the load balancing infrastructure
  • Execute change requests for network and security modifications, including new virtual server configurations, pool member updates, and rule/iRule adjustments, following strict change management protocols
  • Assist with regular patching, software upgrades, and hardware maintenance of F5 BIG-IP devices and other related infrastructure, often during non-business hours
  • Implement and enforce network security policies and best practices specific to the banking sector, including PCI DSS and other regulatory requirements
  • Act as a liaison between L1 and L3 support teams, developers, and project managers
  • Assist with security audits, provide evidence of compliance, and address any security or vulnerability findings related to the load balancing environment
  • Ensure application traffic flows securely through the DMZ and across multiple data centers, coordinating with Security Operations Center (SOC) teams as needed
  • Shall analyze incidents & identify root causes and act for containment and remediation
  • Shall co-ordinate with the different departments/stakeholders for incident analysis and remedial action
  • Fulltime
Read More
Arrow Right

Security Services Engineer (L2)

Make an impact with NTT DATA Join a company that is pushing the boundaries of wh...
Location
Location
India , Kolkata
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Developing knowledge of technical documentation
  • Developing knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain
  • Developing knowledge of vendor technologies, such as Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect , Sonus
  • Customer service orientated and pro-active thinking
  • Problem solver who is highly driven and self-organized
  • Good attention to detail
  • Good analytical and logical thinking
  • Excellent spoken and written communication skills
  • Team player with the ability to work well with others and in group with colleagues and stakeholders
  • Degree or relevant qualification in Information Technology or Computing or a related field
Job Responsibility
Job Responsibility
  • Maintains the support process and ensures that requests for support are handled according to the procedures
  • Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate
  • Identifies and resolves problems following agreed procedures
  • Carries out agreed maintenance tasks
  • Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
  • Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
  • Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
  • Prioritises and diagnoses incidents according to agreed procedures
  • Investigates causes of incidents and seeks resolution
  • Escalates unresolved incidents and follows up until incident is resolved
  • Fulltime
Read More
Arrow Right

Security Services Engineer (L2)

The Security Remote Field Service Engineer (L2) is a developing engineering role...
Location
Location
India , Kolkata
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Developing knowledge of technical documentation
  • Developing knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain
  • Developing knowledge of vendor technologies, such as Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect, Sonus
  • Customer service orientated and pro-active thinking
  • Problem solver who is highly driven and self-organized
  • Good attention to detail
  • Good analytical and logical thinking
  • Excellent spoken and written communication skills
  • Team player with the ability to work well with others and in group with colleagues and stakeholders
  • Degree or relevant qualification in Information Technology or Computing or a related field
Job Responsibility
Job Responsibility
  • Maintains the support process and ensures that requests for support are handled according to the procedures
  • Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate
  • Identifies and resolves problems following agreed procedures
  • Carries out agreed maintenance tasks
  • Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
  • Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
  • Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
  • Prioritises and diagnoses incidents according to agreed procedures
  • Investigates causes of incidents and seeks resolution
  • Escalates unresolved incidents and follows up until incident is resolved
  • Fulltime
Read More
Arrow Right