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Dialpad Logo Dialpad · IT - Software Development

Software Engineer, (Integrations)

United Kingdom, London · Job Posted March 04, 2026
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Job Description

As a Software Engineer on the Integrations team, you will primarily contribute to the development of Dialpad’s key native integrations. These integrations enable real-time automations and data transfers between Dialpad and complementary systems, ensuring our mutual customers have a seamless unified experience. This includes Agentic AI, CRMs, ticketing systems, workforce management platforms, and industry-specific verticals such as Recruiting, Retail, and Healthcare. You’ll collaborate closely with engineering teammates, product leaders, business leaders, Dialpad customers, and external stakeholders. Additionally, this role will emphasize Agentic AI-compatible integrations.

Job Responsibility

  • Develop and maintain Dialpad’s key native integrations such as Zendesk, HubSpot, AthenaHealth, and many more
  • Write architectural design & specification documents
  • Develop well-tested features with appropriate test hooks, resulting in low defect reports
  • Write clean, modular, and maintainable code using best practices along with unit tests
  • Participate in code reviews to ensure code quality, maintainability, and scalability
  • Assist with emerging Agentic AI technologies & initiatives

Requirements

  • 3+ years of professional experience as a software engineer
  • Experience with at least one object-oriented programming language, especially JS or Python
  • Experience with Agile development methodologies
  • Testing, debugging, and troubleshooting skills
  • Effective communication skills
  • Collaborative & team player but also able to work independently & autonomously
  • Pragmatic approach to solving problems while balancing business goals
  • Agentic AI experience
  • Usage of AI coding assistants (Claude, Gemini, etc.) for the majority of coding tasks

Nice to have

  • Experience building integrations
  • Proficiency with ETL data pipelines
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