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Participates in the discovery phase of small to medium-sized projects to come up with high level design by partnering with the product management, project management, business, and user experience teams.
Troubleshoots business and production issues by gathering information (for example, issue, impact, criticality, possible root cause)
performing root cause analysis to reduce future issues
engaging support teams to assist in the resolution of issues
developing solutions
driving the development of an action plan
performing actions as designated in the plan
interpreting the results to determine further action
and completing online documentation.
Manages small to large-sized complex projects by reviewing project requirements
translating requirements into technical solutions
researching and identifying alternative solutions
determining needed solution based on return on investment and value add to the business
gathering requested information (for example, design documents, product requirements, wire frames)
writing and developing code
conducting unit testing
communicating status and issues to team members and stakeholders
collaborating with project team and cross functional teams
identifying areas of opportunity
interpreting information and identifying a solution
ensuring solution is sustainable across implementation and use
troubleshooting open issues and bug-fixes
and ensuring on-time delivery and hand-offs.
Provides support to the business by responding to user questions, concerns, and issues (for example, technical feasibility, implementation strategies)
researching and identifying needed solutions
determining implementation designs
providing guidance regarding implications of new and enhanced systems
identifying short and long term solutions
and directing users to appropriate contacts for issues outside of associate's domain.
Assists in providing guidance to small groups of two to three engineers, including offshore associates, for assigned Engineering projects by proving pertinent documents, directions, examples, and timeline.
Requirement And Scoping Analysis
Coding
Testing
Defect Management and Troubleshooting
DevOps Orientation
Program Monitoring
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders
supporting plans and initiatives to meet customer and business needs
identifying and communicating goals and objectives
building accountability for and measuring progress in achieving results
identifying and addressing improvement opportunities
and demonstrating adaptability and promoting continuous learning.
Provides supervision and development opportunities for associates by hiring and training
mentoring
assigning duties
providing recognition
and promoting a belonging mindset in workplace.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans
utilizing and supporting the Open Door Policy
and providing direction and guidance on applying these in executing business processes and practices.
Requirements:
Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 2 years’ experience in software engineering or related area.
Option 2: 4 years’ experience in software engineering or related area.
Nice to have:
Master's degree in Computer Science, Computer Engineering, Computer Information Systems, Software Engineering, or related area
background in creating inclusive digital experiences
knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards
assistive technologies
integrating digital accessibility seamlessly
knowledge of accessibility best practices
What we offer:
Performance-based bonus awards
Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase and company-paid life insurance
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes