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This role is responsible for the development, maintenance, support, and operations of the connected car software applications. This individual will have specific responsibilities to support the analysis, design, development, testing, and operations of the core telematics systems, as well as support the administration of the established Issue and Incident Management program. Assess operational and system requirements, ensure technical feasibility, estimate implementation effort, and determine the best sequence of steps.
Job Responsibility:
Work collaboratively with Product teams to translate telematics feature specifications/requirements into high-quality, timely deliverables
Work with multiple stakeholders to analyze requirements, clarify design dependencies, create system & technical design specifications
Analyze and report the production issue and ticket trend and provide recommendation
Analyze current technology utilized and develop steps and processes to improve and expand upon them
Establish development environment and development guidelines (design & code review checklists, design principles etc.)
Develop service and client-side code and database scripts that can support high-volume transactions
Actively analyze and troubleshoot any issues that arise during testing and production and provide the fixes quickly at pre-production and post-production environments
Production issue triage and tracking, troubleshooting activities, ticket creation and maintenance, ticket assignments, as well as vendor follow-up
Working with the appropriate internal and external stakeholders to satisfy customer requests and provide resolution strategies for incoming issues
Identify root causes of technical issues in production and out of box failures and come up with the RCA document
Coordinate root cause analysis, problem management, and facilitation of recurring problem management meetings with management stakeholders, trend analysis, and strategic resolution
Maintain knowledge and technical expertise of current production system, best practices tools and techniques and implement them in a reasonable and responsible manner
Identify issues and risks as they relate to the Issue/Incident Management program and take escalation actions as necessary
Be available according to a shared coverage schedule (i.e. 24 x 7) for addressing P1 and P2 (Emergency) incidents as needed
Design and develop solutions to fix the reported defects and stabilize the new products into Production
Interact with project teams for new products development giving insights from technical issues of previous products
Support testing efforts by engaging in troubleshooting and provide solutions to issues
Requirements:
Bachelor’s Degree or Master’s in Computer Science, Engineering, Software Engineering, or a relevant field
7+ years of overall experience in software development and testing
Minimum of 3 years in a similar role supporting and interfacing with management
Experience in supporting development and design environments with Java, J2EE/.NET and database technologies
Experience in Spring REST, MyBatis, Oracle, JSON, JMS and Caching
Experience in Jenkin, JIRA, SQL Developer, Eclipse, Unix
Experience working on complex technical projects in a multi-vendor project environment
Incident and Issue Management experience required
Problem solving and Root Cause Analysis background required
Experience using software development life cycle (SDLC) to deliver solutions
Experience with developing web applications deployed in multi-tiered environments
Experience writing & maintaining technical designs, functional designs, and integration documentation using either UML or EA
Proficient in deploying applications on J2EE Web/Application servers like JBoss, WebLogic and Tomcat preferred
Hands on experience in databases like Oracle, SQL Server, MySQL
Capable of writing complex DB queries and performing SQL analysis and tuning preferred
Knowledge of SOA vs micro services and their appropriate application is desired
Strong understanding of Object-Oriented Analysis and Design (OOAD) concepts
A well-developed understanding of the theory and principles of operation of the internet and packet data protocols
Able to learn, or have pre-existing knowledge of, basic connected car architecture including systems integration, interface details, in-vehicle services/functions
Strong coordination, communication, and networking skills
Maintains professional demeanor
Ability to work as a team and display excellent communication and interpersonal skills
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