Software Engineer II

Dynamics 365 is Microsoft’s suite of enterprise software that powers many of the largest businesses in the world. The Customer Experience Applications Team delivers Dynamics 365 Contact Center, an AI-first solution that lets our customers run intelligent and highly scalable contact centers. We are building the next generation of our applications running on Azure that pull together Dynamics 365, Office 365 and several other Microsoft cloud services to deliver high value, complete, and predictive application scenarios across all devices and form factors. D365 Contact Center is a robust application that extends the power of CRM’s like Dynamics 365 Customer Service to enable organizations to instantly connect and engage with their customers via channels like Live Chat, Voice, and SMS. As a Software Engineer II in the Dynamics 365 Contact Center you will apply software engineering expertise to design and implement intelligent solutions within Dynamics 365. You will join the Voice Channel Capabilities team focused on developing rich AI based customer experiences as well as work on microservices to support seamless onboarding. You’ll collaborate with business and technology leaders, internal users, and partners to build scalable, production-ready systems that leverage AI to solve complex business requests. In this role, you are expected to bring software engineering fundamentals—architecture, coding, testing, and deployment—while also selecting and integrating the most effective AI models and frameworks to deliver measurable impact and innovation.