Software Engineer II, ITSM Job at Atlassian

Systems Engineer II (Automation/AI)

PagerDuty is seeking a Systems Engineer II (Automation/AI) to join our diverse, ...

Location

Canada , Toronto

Salary:

83000.00 - 125000.00 CAD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

5+ years of experience in an IT support environment
3-5+ years of experience in a systems administration/engineering role with a focus on automation
Solid understanding of Agentic and Generative AI concepts and platforms
Experience working with IAM tools (Entra, AzureAD, Okta) and processes (account lifecycle, permissions, privileged account management)
Experience working in a cloud environment (Azure, GCP, and/or AWS)
Provide support to employees across the globe using ITSM solutions such as Jira as Tier 2 support
Experience with Workato or similar automation tools (Zapier, etc)
Advanced Automation skills: Implementing more complex workflows and approval processes
Proficiency in Windows and MacOS operating systems
Experience with configuration management tools (e.g., Intune, JAMF)

Job Responsibility

Develop and maintain processes and automation processes to streamline business/productivity tasks for PagerDuty employees
Administrate and iterate on our GenAI/AgenticAI programs
Look for areas of improvement to accelerate AI adoption throughout the company
Work with other IT members to advance our IAM programs, have solid understanding of authentication protocols and processes (SCIM/SAML/etc)
Provide technical support and troubleshooting for desktop-related issues, ensuring minimal downtime and disruption for employees
Work closely with other IT team members, including network and security engineers, to ensure seamless integration and operation of desktop environments
Maintain comprehensive documentation of desktop configurations, procedures, and troubleshooting steps
Assist in the creation and delivery of training materials to help employees effectively use their laptops and related software

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Internal Business Platforms Admin

Position responsible for support and administration of on premise internal busin...

Location

United States

Salary:

Not provided

E9 Corporation

Expiration Date

Until further notice

Requirements

Fully adjudicated DOD Secret clearance (minimum)
Masters +10yrs experience or Bachelors +12yrs experience (for Senior Software Engineer)
Bachelors +5yrs or Associates +7yrs experience (for Intermediate Software Engineer)
CompTIA Security+ certification
Achieve and maintain ServiceNow Certifications (Certified System Administrator, Certified Implementation Specialist- ITSM within first 6 months)
Computing Environment (CE) Certification (can be waived for 3 months after project join date)
1-3 years’ Experience with ServiceNow configuration in: IT Service Management suite, Platform configuration (forms, workflows, etc.), CMDB/Discovery
Understanding of how ServiceNow works with 3rd Party applications
Knowledge of Application Server architecture in large enterprise environment using IIS, Apache, Tomcat
Knowledge of Windows and Linux administrations skills

Job Responsibility

Responsible for all facets of support and administration of on premise internal business tools (primarily ServiceNow) at PD ALTESS
Maintaining, updating, and creating complex business logic with ServiceNow tool
Maintain and administer web application servers hosting ServiceNow and other internal business tools on Windows and Linux OS
Work across wide variety of systems, applications, and projects within PD ALTESS
End user support of ServiceNow, Atlassian, and Alfresco internal business tools
Following agile SDLC, configure internal business tools to customer requirements (mainly ServiceNow)
Performing all required patching, upgrading, and cybersecurity compliance activities for application environments (Windows and Linux OS)
Performing deployment of mid-tier computing capabilities (IIS, Apache, etc.)
Maintaining existing and configuring new ServiceNow workflows and custom components
Working with customers to enhance ServiceNow capabilities

Reliability Engineer II

The BizOps team is looking for a Site Reliability Engineer who can help us solve...

Location

United States of America , O Fallon

Salary:

76000.00 - 127000.00 USD / Year

Mastercard

Expiration Date

Until further notice

Requirements

BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience
Experience with algorithms, data structures, scripting, pipeline management, and software design
Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive
Ability to help debug and optimize code and automate routine tasks
Experience in dealing with difficult situations and making decisions with a sense of urgency
Interest in designing, analyzing and troubleshooting large-scale distributed systems
Experience in working across development, operations, and product teams to prioritize needs and to build relationships
Experience in industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, and Chef
Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual effort

Job Responsibility

Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement
Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
Support services before they go live through activities such as system design consulting, capacity planning and launch reviews
Maintain services once they are live by measuring and monitoring availability, latency and overall system health
Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity
Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices
Practice sustainable incident response and blameless postmortems
Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover
Work with a global team spread across tech hubs in multiple geographies and time zones
Share knowledge and mentor junior resources

What we offer

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement

Fulltime

Service Desk Technician

This position will serve as the initial customer interface for all local IT issu...

Location

United States , Dahlgren

Salary:

80000.00 - 86000.00 USD / Year

Innovative Management Concept

Expiration Date

Until further notice

Requirements

CompTIA Security+CE or higher certification to meet IAT Level II requirements
Pursuant to a government contract, this specific position requires U.S. Citizenship
Current DoD TS/SCI clearance eligibility day one and prior to entry on duty
Three to seven years of help desk experience or related technical field experience
Maintain technical and management certifications as per DoDM 8140.03
Compliance with DoD and Command’s Cybersecurity Policies
Experience with Computer set-up, configuration, and troubleshooting
Experience with MS Office, Adobe, authorized Web Browsers
Experience with Incident management process and its application
Detail-oriented and highly organized, with excellent written and oral communication skills

Job Responsibility

Provide walk-in and live, onsite telephone coverage during normal service hours
Answer customer telephone calls and emails to the service desk during normal service hours
Record any additional information obtained from the user in the ITSM system
Provide users with a ticket number via email if/when the user does not submit a ticket for support
Perform initial diagnosis and analysis of incidents and provide immediate resolution and recovery when possible
or facilitate effective hand-off escalation of incidents as needed
Use knowledge of software associated with the Standard Desktop Configuration (MS Office, Adobe, and current authorized web browsers)
Provide in-depth and high-level onsite telephone support to the end-user community on problems, questions, and use related to hardware, software, and networks, and dispatching field engineers from the appropriate team when applicable
Set up, configure, use, and troubleshoot classified systems and networks
Use automated help desk management systems for efficient support operations

What we offer

401(k) with a 3% employer match
paid time off
paid holidays
FSA spending
dental
vision
health insurance
company-sponsored AD&D
life insurance
may also be eligible for a bonus and/or other incentives

Fulltime

IT Support Specialist II

The IT Support Specialist II will provide advanced end-user technical support, m...

Location

United States , Milpitas

Salary:

32.00 - 38.00 USD / Hour

Trace3

Expiration Date

Until further notice

Requirements

High school diploma required
Associate’s degree or Bachelor’s degree in IT-related field preferred
A minimum of 3 years in IT support, with at least 2 years in Tier 2 / advanced support or escalation role
Proven experience troubleshooting and resolving complex technical issues across hardware, software, networking, and cloud platforms
Experience supporting enterprise environments with 200+ users preferred
Relevant certifications strongly preferred (CompTIA A+, Network+, Microsoft Certified: Endpoint Administrator, M365 Fundamentals, or SharePoint Specialist)
Proficiency in Windows and macOS administration, including advanced troubleshooting and configuration
Strong knowledge of Microsoft 365 administration (Exchange Online, Teams, SharePoint Online, OneDrive)
Hands-on experience with ServiceNow or equivalent ITSM platform for incident, request, and asset management
Familiarity with networking fundamentals (DNS, DHCP, VPN, wireless troubleshooting)

Job Responsibility

Coordinate and track the full laptop replacement lifecycle from initiation to completion
Continuously follow up with individuals who have not returned replacement laptops within required timelines
Update ticketing systems with status changes, return confirmations, and escalation notes
Maintain accurate hardware inventory and return tracking records
Escalate unresolved or non-compliant cases to IT leadership promptly
Perform imaging, configuration, deployment, and decommissioning of hardware using MDM tools (Intune, JAMF, etc.)
Serve as the escalation point for Tier 1 issues, providing advanced troubleshooting for hardware, software, and network problems
Resolve complex incidents related to Windows, macOS, Office 365, VPN, and business-critical applications
Leverage ServiceNow for incident, request, and asset management, ensuring accurate documentation and timely resolution of all tickets
Document advanced resolutions and knowledge base articles for Tier 1 reference

What we offer

Comprehensive medical, dental and vision plans for you and your dependents
401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
Competitive Compensation
Training and development programs
Major offices stocked with snacks and beverages
Collaborative and cool culture
Work-life balance and generous paid time off

Fulltime

New

Change Management & Strategic Communications Transformation Manager

The Change Management & Strategic Communications Transformation Manager is a con...

Location

United States , San Diego

Salary:

Not provided

MillenniumSoft Inc

Expiration Date

Until further notice

Requirements

7+ years in change management for complex initiatives
7-10 years in business transformations, strategy, corporate communications, or consulting
Experience in customer support and professional services is a plus
Web design and content production experience is a plus
Excellent communication and stakeholder management
Advanced MS Office skills, especially PowerPoint
Strong business acumen and project management
Ability to simplify complexity and strategic thinking
Bachelor’s or Master’s degree required
MBA desirable

Job Responsibility

Develop and manage change management strategies and communications for transformation initiatives
Create and maintain presentations and messaging for executive audiences
Lead networks of change champions to execute plans
Define and evaluate success metrics
Build rapport with stakeholders and adapt to changing environments
Influence and build consensus across teams
Implement communication strategies aligned with organizational goals
Create engaging content for internal audiences
Drive projects to completion and deliver outcomes
Provide stakeholder and executive-level updates

Fulltime

New

French Teacher

French Teacher - Bring the World to Blackburn! Are you a fluent and enthusiastic...

Location

United Kingdom , Blackburn

Salary:

Not provided

Randstad

Expiration Date

January 15, 2026

Requirements

Qualified Teacher Status (QTS)
Degree in French or a related field
High-level proficiency in French, with excellent grammar and pronunciation
Proven track record of teaching the French curriculum at KS3 and KS4
Adaptability to join a new department and build immediate rapport
Current Enhanced Child DBS on the update service (or willingness to apply)

Job Responsibility

Plan and teach interactive French lessons, focusing on Speaking, Listening, Reading, and Writing
Guide Year 11 students through their final GCSE assessments, with a focus on improving confidence in oral exams
Use authentic resources to make the language relevant and exciting
Provide constructive feedback and use assessments to identify and support students who need extra help
Maintain high standards of behavior and classroom management, fostering an inclusive environment

What we offer

Competitive Pay: Daily rates from £150 - £220, paid weekly
Local Expertise: Work in a town with a unique industrial heritage and a strong focus on school improvement
Total Flexibility: Gain diverse experience without long-term commitments
Referral Rewards: Earn £300 through our "Refer a Friend" scheme for every successful placement

!

New

Packaging Operator

Location

United States , Hunt Valley

Salary:

12.00 - 16.00 USD / Hour

MillenniumSoft Inc

Expiration Date

Until further notice

Requirements

A minimum of 6 months of industry work experience
High school diploma/GED
Strong attention to detail
Work well in a team environment
Good documentation practices
Must be willing and able to work a flexible work schedule including static or rotating shifts and overtime as required
Familiarity with computers and various software for general business functionality
Must be able to perform basic mathematical calculations

Job Responsibility

Responsible for the manual inspection, labeling, and packaging of clinical and commercial products
Perform finished product packaging as required to satisfy all customer, internal, clinical, and other demand
Ensure finished product is packaged in accordance with procedures and Quality specifications
Inspect in-process packaging, components to ensure consistent quality and remove defective products and packaging material
Maintain timely and accurate documentation of manufacturing activities related to product packaging, including but not limited to device history records and inventory counts
Perform simple mathematical calculations required to assist in completion of batch records
Assist with inventory counting activities as required
Participate in safety audits as required and actively engage in daily safety discussions/observations
Perform routine cleaning of packaging station and processing equipment
Abide by all personal protective equipment and product contamination control (i.e. gowning) requirements

Fulltime

Software Engineer II, ITSM

Atlassian

Location:
India

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 23, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Software Engineer II, ITSM

Systems Engineer II (Automation/AI)

Internal Business Platforms Admin

Reliability Engineer II

Service Desk Technician

IT Support Specialist II

Change Management & Strategic Communications Transformation Manager

French Teacher

Packaging Operator

Software Engineer II, ITSM

Atlassian

Location:India

Category:IT - Software Development

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:April 23, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Software Engineer II, ITSM

Systems Engineer II (Automation/AI)

Internal Business Platforms Admin

Reliability Engineer II

Service Desk Technician

IT Support Specialist II

Change Management & Strategic Communications Transformation Manager

French Teacher

Packaging Operator

Location:
India

Category:
IT - Software Development

Contract Type:
Not provided

Job Posted:
April 23, 2025