CrawlJobs Logo

Software Engineer II - Dynamics 365 Contact Center

https://www.microsoft.com/ Logo

Microsoft Corporation

Location Icon

Location:
Czech Republic , Prague

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Dynamics 365 is Microsoft’s suite of enterprise software that powers many of the largest businesses in the world. The Customer Experience Applications Team delivers Dynamics 365 Contact Center, an AI-first solution that lets our customers run intelligent and highly scalable contact centers. We are building the next generation of our applications running on Azure that pull together Dynamics 365, Office 365 and several other Microsoft cloud services to deliver high value, complete, and predictive application scenarios across all devices and form factors. D365 Contact Center is a robust application that extends the power of CRM’s like Dynamics 365 Customer Service to enable organizations to instantly connect and engage with their customers via channels like Live Chat, Voice, and SMS.

Job Responsibility:

  • Design and develop highly usable, scalable application capabilities, integrating AI models and enhancing existing features to meet evolving customer needs
  • Write clean, efficient, and well-documented code using industry best practices and coding standards
  • Tackle ambiguity, create clarity for the team, generate energy in execution, identify and communicate risks throughout all stages of the software development lifecycle
  • Collaborate with product managers, architects, designers, and engineers from diverse engineering teams to solve challenging problems
  • Be Accountable for the quality, usability & performance of design, implementation, schedule, delivery, of your team and services
  • Build and debug production-grade code in distributed systems
  • Troubleshoot live site issues as part of both product development and live site support rotations, ensuring rapid resolution and learning
  • Ensure high reliability and performance of applications and services through intelligent monitoring, alerting, and proactive failover strategies

Requirements:

  • Bachelor's Degree in Computer Science, or related technical discipline AND technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
  • OR equivalent experience
  • Prior experience in developing, debugging, and maintaining code in object-oriented languages
  • Knowledge of end-to-end Software development lifecycle
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
  • This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Nice to have:

  • Frontend development experience
  • Experience working on React, typescript and usage of local development tools like Fiddler

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Microsoft Corporation - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Software Engineer II - Dynamics 365 Contact Center

Solution Architect II - Dynamics 365

The Dynamics 365 engineering team continues to grow its FastTrack program to sup...
Location
Location
United States , Redmond
Salary
Salary:
100600.00 - 199000.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field AND 3+ years experience in technical program/product management, coding, software development/delivery work OR equivalent experience
  • 2+ years of customer-facing experience
  • Ability to meet Microsoft, customer and/or government security screening requirements
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Job Responsibility
Job Responsibility
  • Own and deliver the FastTrack customer and partner experience, embedding deeply with a portfolio of customers to guide architecture, solution design, and adoption
  • Serve as a subject matter expert in Dynamics 365 Customer Service and Contact Center solutions, and in adjacent AI and agent architectures across Microsoft Business Applications
  • Provide proactive Dynamics 365 Contact Center/Customer Service architectural guidance to help customers avoid common pitfalls, remove technical and organizational blockers, and successfully deploy solutions in complex enterprise environments
  • Design, build, and deliver production-ready AI and agent solutions, using technologies such as Dynamics 365, Copilot Studio and Microsoft 365 Copilot, including hands-on development of working agents and prototypes to demonstrate customer value
  • Collaborate closely with customer stakeholders (executives, architects, developers, and business leaders), Microsoft field teams, partners, and engineering to ensure successful outcomes and unblock complex scenarios
  • Surface field insights and patterns from real-world deployments to influence product roadmaps, backlog prioritization, and the design of new AI, agent, and extensibility capabilities
  • Contribute to scale and service maturity by codifying best practices, publishing internal guidance and playbooks, and sharing reusable patterns to improve delivery consistency across FastTrack and related functions
  • Evangelize the FastTrack program and AI-driven capabilities across Microsoft field teams, engineering, partners, and customers
  • Embody Microsoft culture and values, demonstrating leadership, curiosity, and a growth mindset in a rapidly evolving technology landscape
What we offer
What we offer
  • An environment that fosters continuous learning across cloud, AI, and emerging technologies
  • The opportunity to work in one of Microsoft’s fastest-growing businesses as new Dynamics 365, Copilot, and AI capabilities are released
  • Direct collaboration with product engineering teams shaping the future of Dynamics 365 Customer Service/Contact Center, Copilot Studio, and AI extensibility
  • The ability to influence product direction through real-world customer and partner insights and deployment experience
  • Fulltime
Read More
Arrow Right
New

Experienced Order Picker Forklift Operator

We are actively hiring experienced Order Picker Forklift Operators to join a fas...
Location
Location
Canada , Ajax
Salary
Salary:
22.50 CAD / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
July 07, 2026
Flip Icon
Requirements
Requirements
  • Proven experience operating an Order Picker forklift
  • Valid and up-to-date forklift license
  • Comfortable working at heights in a busy, high-volume warehouse
  • Ability to work full shifts
  • Strong focus on safety, accuracy, and performance
Job Responsibility
Job Responsibility
  • Operate the Order Picker forklift to perform order picking, put-away, and inventory movement
  • Work safely at heights in a high-volume warehouse environment
  • Maintain accuracy and productivity while supporting daily logistics operations
  • Follow safety protocols and warehouse compliance standards
  • Contribute to workflow efficiency and team-based warehouse operations
What we offer
What we offer
  • Work at a modern, high-volume logistics facility located in the heart of Ajax, Ontario (Durham Region)
  • Competitive pay rate of $22.50 per hour with steady weekly hours
  • Ideal Friday to Monday schedule, offering long weekends and mid-week flexibility
  • Opportunity to work in a safety-focused, growth-oriented logistics environment
  • Strong potential for long-term advancement within warehouse and logistics operations
  • Convenient location near Ajax GO Station, accessible for Durham Region commuters
  • Fulltime
Read More
Arrow Right
New

Catering Assistant

As a Catering Assistant, you'll be part of a dynamic, fast-paced team, contribut...
Location
Location
United Kingdom , Silverstone
Salary
Salary:
13.38 GBP / Hour
14forty.co.uk Logo
14forty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bring a positive, can-do attitude to everything you do
  • Show genuine passion for delivering exceptional customer service
  • Excel as a supportive and collaborative team player
  • Embrace the excitement of thriving under pressure
  • Demonstrate impeccable time management and reliability
  • Prioritise safety in every task you undertake
  • Previous experience in a similar catering role is a bonus, but your enthusiasm is what truly matters
Job Responsibility
Job Responsibility
  • Preparing delicious, high-quality food that delights our clients and customers
  • Crafting eye-catching food and counter displays that draw customers in
  • Proudly representing Eurest and embodying our positive brand image
  • Handling transactions with ease and operating the cash register efficiently
  • Upholding the highest standards of Food Handling & Hygiene
  • Ensuring a safe and healthy work environment by adhering to Health & Safety regulations
  • Fulltime
Read More
Arrow Right
New

Catering Assistant

As a Catering Assistant (Zero Hours), you'll be part of a dynamic, fast-paced te...
Location
Location
United Kingdom , Hemel Hempstead
Salary
Salary:
13.71 GBP / Hour
14forty.co.uk Logo
14forty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bring a positive, can-do attitude
  • Show genuine passion for delivering exceptional customer service
  • Excel as a supportive and collaborative team player
  • Embrace the excitement of thriving under pressure
  • Demonstrate impeccable time management and reliability
  • Prioritise safety in every task you undertake
  • Previous experience in a similar catering role is a bonus, but your enthusiasm is what truly matters
Job Responsibility
Job Responsibility
  • Preparing delicious, high-quality food that delights our clients and customers
  • Crafting eye-catching food and counter displays that draw customers in
  • Proudly representing Eurest and embodying our positive brand image
  • Handling transactions with ease and operating the cash register efficiently
  • Upholding the highest standards of Food Handling & Hygiene
  • Ensuring a safe and healthy work environment by adhering to Health & Safety regulations
What we offer
What we offer
  • Opportunities for growth within a company that values individuality and invests in its employees
  • Your hard work will be recognised and rewarded
  • Parttime
Read More
Arrow Right
New

Network Administrator

Our client in the telecommunications space is looking for a Network Administrato...
Location
Location
United States , Medicine Park
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong experience with Microsoft 365, including Exchange Online
  • Solid background in Windows server administration and upgrades/migrations
  • Experience with Intune or similar endpoint management tools
  • Exposure to virtualization platforms such as Hyper-V or KVM
  • Basic networking knowledge including DNS and IP routing
  • Ability to work independently and take ownership of systems and improvements
  • Some exposure to Linux environments is helpful but not required
  • 5+ years of experience in network or systems administration within an enterprise environment
  • Strong hands-on background with Microsoft 365, including Exchange Online administration and tenant support
  • Proven experience managing Windows servers, including upgrades, migrations, and ongoing operational support
Job Responsibility
Job Responsibility
  • Manage and support a 40+ server environment across primarily Windows systems
  • Administer Microsoft 365, including Exchange Online, user management, and overall tenant support
  • Perform Windows server upgrades, migrations, and ongoing maintenance
  • Support and manage Intune for endpoint configuration and device management
  • Assist with virtualization efforts, including transitioning from KVM to Hyper-V
  • Handle general system administration tasks across servers and enterprise systems
  • Provide light network administration support, including work with UniFi
  • Troubleshoot DNS, IP routing, and connectivity issues
  • Support and coordinate with an external MSP for antivirus and remote management
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Company 401(k) plan
  • Free online training
  • Access to top jobs, competitive compensation
  • Fulltime
Read More
Arrow Right
New

Vending Assistant

We're currently recruiting a dedicated Vending Assistant to help ensure the smoo...
Location
Location
United Kingdom , Durham
Salary
Salary:
12.71 GBP / Hour
14forty.co.uk Logo
14forty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Be adaptable and easily embrace changing priorities
  • Be able to accurately work at pace
  • Strive for excellence in an eager and motivated manner
  • Take initiative and make decisions that are right for our customers
  • Work effectively in a wider team, supporting others where required
  • Demonstrate exceptional timekeeping and reliability
Job Responsibility
Job Responsibility
  • Maintaining the replenishment of vending machines across your area of responsibility
  • Ensure our vending machines are clean, fully-stocked and enticing to hungry customers
  • Keep a high level of attention to detail, ensuring labelling is correct and accurate
  • Assisting and supporting the wider vending team with their operations where necessary
  • Working at pace, with accuracy
  • Representing Compass Group UK&I and maintaining a positive brand image
  • Complying with Health & Safety regulations
  • Parttime
Read More
Arrow Right
New

Teaching Assistant (TA)

Are you looking to join a trusted school committed to supporting and inspiring c...
Location
Location
United Kingdom , Banstead
Salary
Salary:
20344.00 - 23344.00 GBP / Year
https://www.randstad.com Logo
Randstad
Expiration Date
May 28, 2026
Flip Icon
Requirements
Requirements
  • Relevant SEN experience
  • Experience (voluntary or paid) working with children and young adults
  • GCSE Maths and English or equivalent
  • Eligibility to work in the UK
Job Responsibility
Job Responsibility
  • Supporting in the delivery of engaging and interactive lessons and educational activities
  • Supporting learners with SEN on a 1:1, small group and whole class basis
What we offer
What we offer
  • Accessible Public transport links
  • School networking events/ social events for teachers
  • Ready of supply of drinks, chocolate, biscuits and cakes in there welcoming and inviting staff room equally equipped with games, TV's and shared library
  • Brilliant resources and spacious classrooms/grounds
  • Career progression opportunities
  • Fully funded training and qualifications
  • Fulltime
Read More
Arrow Right
New

Barista

We're currently recruiting a driven Barista to help us create beautifully crafte...
Location
Location
United Kingdom , Farringdon
Salary
Salary:
14.00 GBP / Hour
14forty.co.uk Logo
14forty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Be a brilliant communicator and easily build relationships
  • Have previous experience in customer service
  • Strive for excellence in an eager and motivated manner
  • Take initiative and make decisions that are right for our customers
  • Have Hands-on experience with brewing equipment
  • Possess the ability to work under pressure
  • Demonstrate exceptional timekeeping and reliability
Job Responsibility
Job Responsibility
  • Preparing perfectly blended drinks and serving high-quality food that delights our customers
  • Keeping the bar area clean
  • Receiving and processing payments (cash and credit cards)
  • Being an enthusiastic team player and excellent communicator
  • Maintaining stock of clean mugs and plates
  • Learning about brewing methods, beverage blends, food preparation and presentation techniques
  • Check if brewing equipment operates properly and report any maintenance needs
  • Representing Eurest and maintaining a positive brand image
  • Complying with Food Handling & Hygiene standards
  • Complying with Health & Safety regulations
  • Parttime
Read More
Arrow Right