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Software Engineer II - Dynamics 365 Contact Center

Czech Republic, Prague · Job Posted March 01, 2026
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Job Description

Dynamics 365 is Microsoft’s suite of enterprise software that powers many of the largest businesses in the world. The Customer Experience Applications Team delivers Dynamics 365 Contact Center, an AI-first solution that lets our customers run intelligent and highly scalable contact centers. We are building the next generation of our applications running on Azure that pull together Dynamics 365, Office 365 and several other Microsoft cloud services to deliver high value, complete, and predictive application scenarios across all devices and form factors. D365 Contact Center is a robust application that extends the power of CRM’s like Dynamics 365 Customer Service to enable organizations to instantly connect and engage with their customers via channels like Live Chat, Voice, and SMS.

Job Responsibility

  • Design and develop highly usable, scalable application capabilities, integrating AI models and enhancing existing features to meet evolving customer needs
  • Write clean, efficient, and well-documented code using industry best practices and coding standards
  • Tackle ambiguity, create clarity for the team, generate energy in execution, identify and communicate risks throughout all stages of the software development lifecycle
  • Collaborate with product managers, architects, designers, and engineers from diverse engineering teams to solve challenging problems
  • Be Accountable for the quality, usability & performance of design, implementation, schedule, delivery, of your team and services
  • Build and debug production-grade code in distributed systems
  • Troubleshoot live site issues as part of both product development and live site support rotations, ensuring rapid resolution and learning
  • Ensure high reliability and performance of applications and services through intelligent monitoring, alerting, and proactive failover strategies

Requirements

  • Bachelor's Degree in Computer Science, or related technical discipline AND technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
  • OR equivalent experience
  • Prior experience in developing, debugging, and maintaining code in object-oriented languages
  • Knowledge of end-to-end Software development lifecycle
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
  • This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Nice to have

  • Frontend development experience
  • Experience working on React, typescript and usage of local development tools like Fiddler
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