Software Engineer II, Agent Services (CoreAI)

• Shape the Product Vision: Define and influence the product roadmap by aligning technical strategy with business goals and customer needs
• Drive Strategic Clarity: Leverage data-driven insights and competitive intelligence to inform product direction, identify opportunities, and guide decision-making
• Architect for Scale and Sustainability: Design and evolve durable, scalable system architectures that balance long-term maintainability with short-term delivery needs, making thoughtful engineering trade-offs
• Foster Engineering Alignment: Build consensus across engineering teams and partner organizations by driving clarity, alignment, and shared ownership of technical direction
• Deliver Cohesive End-to-End Experiences: Collaborate closely with partner teams—including experience, SDK, and platform groups—to ensure seamless integration and delivery of features across the stack
• Build Foundational Capabilities: Contribute to and lead the development of core platform components and reusable building blocks that accelerate team velocity and product innovation
• Champion Customer-Centric Development: Engage directly with customers and product teams to capture feedback, understand demand signals, and refine product messaging—ensuring the voice of the customer shapes product evolution
• Lead Live Site Excellence: Drive operational excellence in managing and operating large-scale distributed systems with a high bar for service-level agreements (SLAs). Lead root cause analyses (RCAs) for key live site incidents and outages, identify systemic improvements, and set high standards for reliability and performance

• Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience
• Ability to meet Microsoft, customer and/or government security screening requirements
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Demonstrated expertise in solving complex technical challenges in one or more domains such as distributed systems, AI/ML infrastructure, developer platforms, or cloud services