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Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $70M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.
Job Responsibility:
Build foundational new features
Improve LLM model results
Develop LLM Infrastructure
Engage with customers
Wear many hats
Shape the team culture
Requirements:
5+ years of experience in software engineering as an individual contributor
Highly ambitious and driven
Put customers first
Enjoy fast-paced environments
Have a bit of a maverick streak
Have made a noticeable impact on small teams
Have worked with LLMs
Stay humble and open to feedback
What we offer:
Generous medical, dental, and vision benefits
Paid company holidays, sick time, and unlimited time off
Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
Paid parental leave
Catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices