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Software Engineer, Agent Development

Poland, Krakow 184000.00 - 276000.00 PLN / Year · Job Posted March 19, 2026
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Job Description

ActiveCampaign is seeking a Software Engineer to join our Kraków Hub and build production-ready AI agents for autonomous marketing. Our platform empowers businesses to automate their customer engagement — and we are now extending that with intelligent, agentic workflows that can reason, act, and adapt on behalf of our customers. Our first wave of agents is already in production. This role will drive the expansion, building the next generation of autonomous experiences across the full breadth of the platform.You 'll work at the intersection of solid software engineering and applied AI — designing, building, evaluating, and operating agents that run at scale in a production marketing automation platform. This means engineering rigor comes first: agents need to be reliable, observable, performant, and safe before they are clever.Our Kraków Hub houses multiple engineering teams — Forms, Integrations, Ecommerce, Agency, CRM, Mobile, CampaignsUI, and Content — working across different product pillars with a shared focus on building agentic workflows into all core functionalities across the platform. You will collaborate closely with these teams, understanding their domains and building agents that integrate seamlessly into the broader system,This is not a pure research or ML role. We need engineers who can build — end to end — from prompt design through backend orchestration to frontend integration, and who can ship, measure, and iterate fast. Our environment moves quickly — we value high ownership, tight feedback loops, and close cross-functional collaboration. If you thrive in a hands-on, high-pace setting where you build, ship, and iterate rapidly, this role is for you.

Job Responsibility

  • Designing and building production-grade AI agents and autonomous marketing workflows
  • Implementing multi-step agentic flows involving LLM orchestration, tool use, and integration with platform services
  • Working with LLM APIs and building reliable, testable agent pipelines
  • Designing and running agent evaluations
  • Monitoring and optimizing agent performance
  • Iterating on agent behavior based on user feedback, observability data, and quality metrics
  • Leveraging AI-assisted development tools and practices
  • Writing production-quality code in Python for agent services and backend orchestration
  • Contributing to PHP backend and frontend integration points
  • Building and maintaining APIs, data flows, and service interfaces
  • Working iteratively
  • Ensuring code quality through testing, code review, and adherence to engineering standards
  • Participating in on-call rotation for incidents related to agent services
  • Working closely with Product, Design, and domain engineering teams
  • Engaging in pairing and code reviews across teams
  • Contributing to documentation of agent architectures, patterns, and best practices
  • Maintaining regular overlap with US-based teams

Requirements

  • 2-4 years of experience in a software engineering role
  • Hands-on experience building and running AI agents or agentic workflows in a production environment
  • Experience with agent evaluation and performance optimization
  • Solid backend development skills in Python
  • working familiarity with PHP is a plus
  • Understanding of how to build reliable, testable, and observable systems
  • Active practitioner of AI-driven development
  • Ability to work iteratively and ship code fast
  • Familiarity with DB technologies: MySQL, DynamoDB, Redis
  • Strong problem-solving skills and ability to work across multiple codebases and technologies
  • Fluent in English (B2 minimum)
  • Willingness to work flexible hours with regular afternoon availability to overlap with US Central timezone

Nice to have

  • Experience with agentic AI frameworks or multi-agent orchestration patterns
  • Familiarity with Model Context Protocol (MCP) or tool-use patterns for LLM agents
  • Experience building eval pipelines or quality measurement systems for LLM-based features
  • Frontend experience with React or Ember
  • Familiarity with AWS, CI/CD practices, and observability tooling
  • Understanding of prompt engineering, evaluation methodologies, or LLM fine-tuning
  • Experience in SaaS, marketing automation, or CRM domain

What we offer

  • Comprehensive Health & Wellness: Top-tier benefits package that includes medical and dental benefits paid 100% by ActiveCampaign for you and 50% for your dependents, and reimbursements on vision expenses
  • Complimentary access to telehealth services
  • Free subscription to Calm
  • Growth & Development: Access to LinkedIn Learning, professional development programs, and career growth opportunities
  • Generous Paid Time Off
  • Total Rewards: Pension scheme with matching up to 1.5% of your contribution
  • MultiSport Plus card
  • Home office stipend
  • Four-week paid sabbatical with bonus after five years
  • Collaborative Culture

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