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The Software Engineer develops, maintains, and enhances complex and diverse software systems (e.g., processing-intensive analytics, novel algorithm development, manipulation of extremely large data sets, real- time systems, and business management information systems) based upon documented requirements. Works individually or as part of a team. Reviews and tests software components for adherence to the design requirements and documents test results. Resolves software problem reports. Utilizes software development and software design methodologies appropriate to the development environment. Provides specific input to the software components of system design to include hardware/software trade-offs, software reuse, use of Commercial Off-the- shelf (COTS)/Government Off-the-shelf (GOTS) in place of new development, and requirements analysis and synthesis from system level to individual software components.
Job Responsibility:
Develops, maintains, and enhances complex and diverse software systems
Reviews and tests software components for adherence to the design requirements and documents test results
Resolves software problem reports
Provides specific input to the software components of system design
Enhance HCI (Hybrid Compute Initiative) workflows by updating cloud environment determination logic, modifying forms, and establishing APIs between the ServiceNow platform and enterprise systems
Improve ServiceNow workflows to route tickets to appropriate assignment groups, implement a cloud environment appeal process, and developing a status tracking feature to enhance user experience
Consolidate workflow modification requests, refine the architecture planning process, and ensure seamless data transfer between tickets within the existing ServiceNow system
Perform ServiceNow system administrator functions
Analyze user requirements to derive software design and performance requirements
Debug existing software and correct defects
Provide recommendations for improving documentation and software development process standards
Design and code new software or modify existing software to add new features
Integrate existing software into new or modified systems or operating environments
Develop simple data queries for existing or proposed databases or data repositories
Applies knowledge of ITOM, ITSM, HRSD, CSM and/or Service Portal
Codes with programming languages and databases including HTML, CSS, JavaScript
Write or review software and system documentation
Serve as team lead at the level appropriate to the software development process being used on any particular project
Design or implement complex database or data repository interfaces/queries
Develop or implement algorithms to meet or exceed system performance and functional standards
Assist with developing and executing test procedures for software components
Develop software solutions by analyzing system performance standards, confer with users or system engineers
analyze systems flow, data usage and work processes
and investigate problem areas
Modify existing software to correct errors, to adapt to new hardware, or to improve its performance
Design, develop and modify software systems, using scientific analysis and mathematical models to predict and measure outcome and consequences of design
Design or implement complex algorithms requiring adherence to strict timing, system resource, or interface constraints
Perform quality control on team products
Implement recommendations for improving documentation and software development process standards
Oversee one or more software development teams and ensure the work is completed in accordance with the constraints of the software development process being used on any particular project
Confer with system engineers and hardware engineers to derive software requirements and to obtain information on project limitations and capabilities, performance requirements and interfaces
Coordinate software system installation and monitor equipment functioning to ensure operational specifications are met
Requirements:
Bachelor’s degree in Computer Science or related discipline from an accredited college or university is required
Four (4) years of additional SWE experience on projects with similar software processes may be substituted for a bachelor’s degree
Two (2) years, experience developing and customizing core applications such as Incident, Problem, Change, Knowledge, and Service Catalog
Four (4) years of IT application systems experience in technology solutions delivery is required
Certifications Required: 8570 IAT Level II
ServiceNow System Administrator/ServiceNow Application Developer
Position requires active Security Clearance with appropriate Polygraph
Proficiency in ServiceNow development and administration, including workflow creation, form customization, and using tools like Flow Designer
Experience with API integrations within ServiceNow, such as integrating external systems like EZB and FACTS fields
Strong programming skills in JavaScript, HTML, and CSS, for customizing and extending the ServiceNow platform’s functionalities
Knowledge of IT Service Management (ITSM) and Agile methodologies, including familiarity with modules like ITOM, CSM, and experience using project management tools like Jira
What we offer:
Healthcare Coverage + Insurance: Medical: Three (3) rich healthcare options through CareFirst with 100% or majority company-paid premiums. Tax-advantaged health savings account available with generous employer contribution. Dental + Vision: 100% employer-paid for employees and family, with a buy-up option available
Paid Time Off + More: 4 weeks starting PTO – 11 federal holidays + 2 floating holidays – Paid hours for company-required training
Career Growth + Development: Access to FREE 24/7 learning via Udemy – Opportunities to participate in tech councils, industry initiatives, etc. – $7,500 annual Educational & Professional Development Assistance