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Genuine Parts Company Logo Genuine Parts Company · IT - Software Development

Software Engineer- Application Support

United States, Birmingham · Job Posted January 17, 2026
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Job Description

Motion Industries is seeking a Software Engineer to join our Level 3 Business Applications Support team. The role involves working collaboratively with stakeholders and global teams to deliver effective and user-friendly IT application support solutions that align with strategic business goals.

Job Responsibility

  • Collaborate with stakeholders, business users, and global teams to identify, deliver, and support IT application solutions aligned with business outcomes
  • Provide production support for multiple applications by troubleshooting, developing, testing, and deploying fixes and enhancements
  • Manage and prioritize trouble ticket resolution, ensuring adherence to Application Support SLAs and improving support processes
  • Develop and maintain monitoring, reporting, incident management, and system performance metrics
  • Utilize back-end programming and front-end scripting languages to optimize application performance, scalability, and security
  • Participate in the full software support lifecycle, including installation, configuration, upgrades, and workflow design
  • Assist in developing and unit testing application programs following technical designs and coding standards
  • Review and present work for peer or management approval
  • Liaise with internal teams (Development, DevOps, Infrastructure, QA, Cloud, etc.) to address trending issues and coordinate service delivery
  • Build strong relationships with business units and users to ensure effective support and communication
  • Support change management initiatives
  • Handles installation, configuration, development, workflow design, monitoring, and/or upgrade of assigned software products
  • Monitors quality and performance of applications through testing and maintenance
  • Maintains up-to-date records of issues with existing code
  • Develops and unit tests application programs as specified in Technical Designs and obtains code reviews, while ensuring that all programming standards and policies are adhered to
  • Presents work for review and sign off by peers and/or management in their workgroup

Requirements

  • Bachelor’s degree in Computer Science, Information Services, or equivalent experience
  • 3-5 years of experience in an application development or support environment
  • Familiarity with supply chain business processes is a plus
  • Experience working in or with global IT service providers and application support teams
  • Proficient in scripting languages, SQL queries, and API integrations
  • Knowledge of ITSM tools (preferably ServiceNow) and practical application of ITIL service management processes
  • Strong understanding of multi-tier application architectures
  • Excellent communication
  • Ability to make timely decisions with incomplete information

Nice to have

Familiarity with supply chain business processes

What we offer

  • options for healthcare coverage
  • 401(k)
  • tuition reimbursement
  • vacation
  • sick
  • holiday pay
  • Flexible Working Schedules
  • Wellbeing Programs
  • Learning Opportunities
  • Community Engagement
  • Paid Parental Leave
  • Pet Insurance
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