Software Engineer- Application Support

• Collaborate with stakeholders, business users, and global teams to identify, deliver, and support IT application solutions aligned with business outcomes
• Provide production support for multiple applications by troubleshooting, developing, testing, and deploying fixes and enhancements
• Manage and prioritize trouble ticket resolution, ensuring adherence to Application Support SLAs and improving support processes
• Develop and maintain monitoring, reporting, incident management, and system performance metrics
• Utilize back-end programming and front-end scripting languages to optimize application performance, scalability, and security
• Participate in the full software support lifecycle, including installation, configuration, upgrades, and workflow design
• Assist in developing and unit testing application programs following technical designs and coding standards
• Review and present work for peer or management approval
• Liaise with internal teams (Development, DevOps, Infrastructure, QA, Cloud, etc.) to address trending issues and coordinate service delivery
• Build strong relationships with business units and users to ensure effective support and communication
• Support change management initiatives
• Handles installation, configuration, development, workflow design, monitoring, and/or upgrade of assigned software products
• Monitors quality and performance of applications through testing and maintenance
• Maintains up-to-date records of issues with existing code
• Develops and unit tests application programs as specified in Technical Designs and obtains code reviews, while ensuring that all programming standards and policies are adhered to
• Presents work for review and sign off by peers and/or management in their workgroup

• Bachelor’s degree in Computer Science, Information Services, or equivalent experience
• 3-5 years of experience in an application development or support environment
• Familiarity with supply chain business processes is a plus
• Experience working in or with global IT service providers and application support teams
• Proficient in scripting languages, SQL queries, and API integrations
• Knowledge of ITSM tools (preferably ServiceNow) and practical application of ITIL service management processes
• Strong understanding of multi-tier application architectures
• Excellent communication
• Ability to make timely decisions with incomplete information

Familiarity with supply chain business processes

• options for healthcare coverage
• 401(k)
• tuition reimbursement
• vacation
• sick
• holiday pay
• Flexible Working Schedules
• Wellbeing Programs
• Learning Opportunities
• Community Engagement
• Paid Parental Leave
• Pet Insurance