Software Development Specialist Job at NTT DATA (Noida)

Job Responsibility

Provide Level 2 support for business-critical applications in production environments
Analyze, troubleshoot, and resolve incidents, service requests, and problem tickets within defined SLAs
Perform root cause analysis (RCA) and implement preventive measures
Coordinate with L3 teams, developers, and infrastructure teams for issue resolution
Support application deployments, releases, and maintenance activities
Monitor and support applications running on Unix/Linux platforms
Execute and troubleshoot shell scripts, cron jobs, and batch processes
Perform log analysis using tools like grep, awk, sed, etc.
Manage system performance, process monitoring, and file system issues
Operate within ITIL framework including Incident, Problem, and Change Management
Ensure timely updates in ticketing systems (e.g., ServiceNow, Remedy)
Participate in change management activities including CAB reviews
Maintain proper documentation for incidents, resolutions, and SOPs
Act as a bridge between business stakeholders and technical teams
Provide timely updates to stakeholders on incident status, risks, and resolutions
Handle escalation communication professionally and effectively
Participate in client calls, status meetings, and service reviews
Ensure high customer satisfaction through clear communication and proactive support

Provide Level 2 support for business-critical applications in production environments
Analyze, troubleshoot, and resolve incidents, service requests, and problem tickets within defined SLAs
Perform root cause analysis (RCA) and implement preventive measures
Coordinate with L3 teams, developers, and infrastructure teams for issue resolution
Support application deployments, releases, and maintenance activities
Monitor and support applications running on Unix/Linux platforms
Execute and troubleshoot shell scripts, cron jobs, and batch processes
Perform log analysis using tools like grep, awk, sed, etc.
Manage system performance, process monitoring, and file system issues
Basic knowledge of networking concepts, file permissions, and system services
Operate within ITIL framework including Incident, Problem, and Change Management
Ensure timely updates in ticketing systems (e.g., ServiceNow, Remedy)
Participate in change management activities including CAB reviews
Maintain proper documentation for incidents, resolutions, and SOPs
Act as a bridge between business stakeholders and technical teams
Provide timely updates to stakeholders on incident status, risks, and resolutions
Handle escalation communication professionally and effectively
Participate in client calls, status meetings, and service reviews
Ensure high customer satisfaction through clear communication and proactive support