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Software Development Specialist - L3 Production Support

Mexico, Guadalajara · Job Posted April 23, 2026
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Job Description

We are currently seeking a Software Development Specialist - L3 Production Support to join our team in Guadalajara, Aguascalientes (MX-AGU), Mexico (MX). NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100.

Job Responsibility

  • Actively provide support for resolution of L3 issues with detailed analysis, code fixes, and rigorous testing
  • work on supporting Product servers and clients on cutting-edge platforms
  • contribute to our continuous improvement and continuous delivery
  • continually focus on enhancing the performance of the Java applications
  • experience working on DB and good with SQL queries
  • experience with using Splunk for debugging and logs
  • work effectively in collaboration with other team members
  • implement new tool functionalities that support changing business requirements
  • develop functions that automate provisioning and access management primary/secondary controls
  • develop functions that help improve user experience
  • provide technical feedback and support to Development teams
  • perform detailed RCA of issues in production, and implement corrective actions
  • validated collaboration and communication skills, being able to lead in a global environment
  • participate in Requirements gathering, design and implementation by collaborating closely with all the stakeholders

Requirements

  • Hands-on development experience in Core Java with at least 3 years of experience
  • should have worked on few Projects in Java tech stack
  • candidate should clear coding interview using CoderPad.io with us
  • 6-9 overall Software experience
  • strong in Java
  • experience with SQL, Splunk, Git
  • hands on experience using Service now and process workflow
  • hands on Experience on AWS is preferable
  • 3+ relevant experience on L3 support

Nice to have

  • Understanding of Agile principles
  • AWS certification

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