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Software Development Senior Specialist

Mexico, guadalajara · Job Posted June 29, 2026
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Job Description

We are seeking an experienced L3 Support Engineer and proactive individual with strong application support experience of 5+ years in Java. This role requires expertise in working on Linux environment, distributed systems, troubleshooting system issues.

Job Responsibility

  • Provide escalated technical support for LeX platform application issues, diagnosing and resolving complex problems through in-depth analysis. Escalate unresolved issues to development teams with detailed documentation
  • Perform system monitoring, maintenance, and optimization to ensure platform stability and performance. Identify and address performance bottlenecks, software bugs, and system errors
  • Assist in the deployment and release checkouts, configuration changes like rate limits and user onboardings
  • Develop and maintain technical documentation, including troubleshooting guides and standard operating procedures (SOP)
  • Build and improve runbooks to minimize operational errors and improve operational efficiency
  • Manage incidents, communicate effectively with users, application owners, and senior stakeholders across all areas
  • Conduct root cause analysis (RCA) for recurring issues and recommend preventive measures or process improvements
  • Analyze patterns of failures and issues to share the tickets for strategic and permanent fixes to App Dev, thereby improving infrastructure stability and performance

Requirements

  • 5+ years of experience in L3 support or similar roles
  • Strong proficiency in JAVA programming and application support
  • Good Troubleshooting skills in analyzing System and Application logs and working experience of support function in distributed systems
  • Proficiency with Linux-based operating system, commands and utilities
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