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Amazon Pforzheim GmbH Logo Amazon Pforzheim GmbH · IT - Software Development

Software Development Manager, Amazon Connect

United States, New York 203400.00 - 275200.00 USD / Year · Job Posted April 11, 2026
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Job Description

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers. Our team is growing fast, and we’re looking for a Software Development Manager to help us continue to hire and grow the team and set the architectural direction into the future.

Job Responsibility

  • Help to establish teams to imagine and implement new features, evolve our architecture and scale, work closely with senior technical leaders within the team and across AWS
  • Coordinate feature development across teams, ensuring new functionality fits into the broader slate of AWS services
  • Drive a culture that values operational excellence, security, customer focus, and continuous improvement
  • Guide a diverse, smart, and hardworking team

Requirements

  • 3+ years of engineering team management experience
  • 7+ years of working directly within engineering teams experience
  • 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
  • 8+ years of leading the definition and development of multi tier web services experience
  • Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
  • Experience partnering with product or program management teams

Nice to have

  • Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
  • Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

What we offer

  • Sign-on payments
  • Restricted stock units (RSUs)
  • Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
  • 401(k) matching
  • Paid time off
  • Parental leave
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