Software Development Engineer

• Provide day-to-day support for production and non-production Salesforce environments within the GSC–CX domain under guidance from senior team members
• Support integrations between Salesforce and external platforms (e.g., AWS, MuleSoft, third-party services) by monitoring jobs, performing initial issue triage, and escalating complex defects as needed
• Assist in developing and maintaining configured solutions, Visualforce pages, and Lightning components within Service Cloud and Commerce Cloud
• Participate in proof-of-concept activities and support exploration of emerging capabilities, including AI/ML use cases, under supervision
• Resolve routine support tickets and defects, ensuring timely updates and communication with stakeholders
• Follow established coding standards and participate in peer reviews to maintain security, performance, and compliance standards, including adherence to VeraCode requirements
• Work with cybersecurity and compliance teams to address identified vulnerabilities and support required governance processes
• Actively participate in Agile ceremonies (PI Planning, Sprint Planning, stand-ups) and provide updates on assigned tasks
• Follow established best practices to ensure maintainability and scalability of solutions
• Operate in a regulated environment and comply with all required policies, documentation, and audit standards

• Master’s degree with 1 - 3 years of experience in Business, Engineering, IT or related field
• Bachelor’s degree with 3 - 5 years of experience in Business, Engineering, IT or related field
• Diploma with 5 - 8 years of experience in Business, Engineering, IT or related field
• Salesforce Platform Developer I (required)
• Salesforce Platform Developer II (preferred)
• Salesforce Administrator or App Builder Certification (preferred)
• SAFe Agile Certification (preferred)
• Hands-on experience in Salesforce platform development and deployment, including Salesforce Communities and Copado DevOps tools
• Hands-on experience with the Salesforce Lightning Platform (Aura and/or LWC) and understanding of core Salesforce configuration capabilities
• Experience with MuleSoft, including supporting upgrades, monitoring APIs and integrations, reviewing logs, and troubleshooting connectivity or data flow issues between Salesforce and external systems
• Ability to collaborate effectively within cross-functional and distributed teams
• Demonstrates willingness to learn and take initiative in a dynamic environment
• Good problem-solving and analytical skills, with the ability to troubleshoot routine issues
• Understanding of Agile/Scrum methodologies and participation in team ceremonies
• Ability to work constructively with QA, compliance, validation, and security teams
• Capable of managing assigned tasks and prioritizing work with guidance from senior team members
• Strong attention to detail and commitment to delivering quality outcomes
• Open to feedback and continuous learning to enhance technical and professional skills
• Adaptable and receptive to working in an evolving technical environment

• Salesforce Platform Developer II (preferred)
• Salesforce Administrator or App Builder Certification (preferred)
• SAFe Agile Certification (preferred)

Reasonable accommodation for individuals with disabilities