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At Relatient, we help healthcare organizations optimize patient access through AI-powered workflows, real-time automation, and flexible access tools. We are trusted by over 47,000 providers to modernize the patient experience and have been recognized by Forbes and Deloitte for our innovative, inclusive, and rewarding culture. At Relatient, we do work that matters and are building a team that makes it count. We are excited to learn more about how you can become a part of our mission.
Job Responsibility:
Work across internal teams and with clients to understand our clients' existing patient access workflows
Work with other team members to design, configure, and test workflows in Relatient's proprietary DASHsuite
Work in collaboration with the Client Operations Manager and development and integration teams to ensure that technical product design and development activities align with business priorities throughout the implementation process
Stay current with product development across team to provide the most up to date product design for implementation clients
Identify client risks and escalate as appropriate
Ability to design and present clear and concise information to clients and peers in easy-to-understand terms
Facilitate software testing to ensure our system is delivering the optimal results
Create knowledge documentation for internal team members continuing education
Use competency in PostgreSQL and the navigation of our database for design and reporting purposes
Serve as an advocate for client needs and a liaison for configuration needs in discussions with Engineering
Monitor individual cross-client bandwidth and communicate any conflicts in a timely manner
Requirements:
Bachelor’s degree in engineering or business or equivalent work experience in lieu of degree is required
2+ years of experience in a similar role is preferred
Strong analytic skills and demonstrated ability to think critically
experience working with SQL
Excellent people skills and ability to engage a broad set of stakeholders
Emphasis on exceeding client expectations
Strong project management skills with the ability to multi-task and prioritize
Extraordinary attention to detail and time management skills
Strong written and verbal communication skills
What we offer:
Medical, dental, and vision coverage
Company-paid life and disability insurance
HSA with employer contributions
Employee Assistance Program (EAP)
401(k) plan with company match
Unlimited PTO, 10 paid holidays, and paid parental leave
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