Software Client Support Engineer Job at EnLabel Global Services (Boston)

Software Engineer / Senior Software Engineer - CoreAI

Azure DevOps is a suite of modern development services that enables software dev...

Location

Czech Republic , Prague

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Solid software development experience
Demonstrable experience with C#, C++, Java or any other OOP language
Strong analytical skills as well as communication skills both verbal and written
Ability to understand unfamiliar code bases, debug client and service side applications (including database stored procedures)
Knowledge and experience with Microsoft Azure, AWS or similar cloud computing platforms is preferred
Experience with SQL performance tuning (preferably Microsoft SQL Server)
Solid understanding of testing principles
Ability to prioritize and handle multiple tasks completely and independently and generate clarity in ambiguous situations
Troubleshooting skills across network, application, caching, queuing, load-balancing storage and distributed services layers

Job Responsibility

Design, develop, test and support features, experiences
Collaborate on the design and development of features and solutions, contributing to technical direction across business scenarios
Support highly available services used by top companies and millions of developers on a daily basis
Troubleshooting of complex issues through the entire tech stack including frontend and database layers
Participate in on-call rotations with your team. Triage and respond to issues and advocate for opportunities to improve service health
Collaborate through pairing and code reviews and contribute to a culture of learning and growth

Fulltime

Senior Software Engineer, Client Risk

As a Senior Software Engineer in Client Risk, you will design and build scalable...

Location

Singapore , Singapore

Salary:

Not provided

Airwallex

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Software Engineering, or a related technical discipline, or equivalent practical experience
Solid backend engineering skills
experience with Java, Python, or Kotlin (Spring / Spring Boot preferred)
Experience designing and developing scalable, high-concurrency, high-availability distributed systems, ideally in a cloud environment
Strong ability to translate complex business requirements into robust technical solutions, with a focus on risk intelligence and automation
Proficiency with modern server technologies, data modeling, and performance optimization
Clear orientation towards measurable business and customer outcomes
Excellent communication and collaboration skills with cross-functional partners
proactive, pragmatic, and driven

Job Responsibility

Design, build, and maintain cutting-edge risk monitoring systems that proactively detect and mitigate client-level risks using AI (ML, LLMs, agent frameworks) and advanced data analytics
Develop automated name screening, sanction checking, and anti-money laundering solutions powered by LLM agents, aligned with operational team workflows
Build seamless client management systems that unify internal and external data into a single source of truth for risk intelligence and decisioning
Establish robust agent evaluation methodologies and pipelines to objectively measure and demonstrate the effectiveness of AI-driven automation solutions
Construct and support scalable, highly available, and low-latency distributed systems on public cloud infrastructure (e.g., GCP/AWS), ensuring quality, reliability, and strong data governance
Build and maintain reliable data pipelines, data quality monitoring, and real-time streaming services
Collaborate with global, cross-functional teams—including product, engineering, operations, compliance, and data science—to drive impactful risk solutions and operational excellence

Fulltime

Software Support Engineer

Prompt is revolutionizing healthcare by delivering highly automated and modern B...

Location

Salary:

90000.00 - 125000.00 USD / Year

Prompt

Expiration Date

Until further notice

Requirements

3+ years of experience working as either a Support Engineer or as a Software Developer with customer-facing responsibilities
Working knowledge of MySQL or an equivalent relational database querying language (Postgres, MSSQL, etc.)
Ability to read and write code using at least one modern programming language
Comfortable using Chrome DevTools (or equivalent) to investigate and debug issues with web applications
Proven experience debugging complex API integrations
Ready to embrace a fast-paced environment, with rare requirements to work beyond standard hours
Strong communication skills and the ability to comfortably articulate your thoughts and decisions, including with senior leadership
Strong time management skills, including the ability to prioritize tasks and focus on the most pressing issues

Job Responsibility

Work collaboratively with the product engineering, client experience, and AI engineering teams to identify and resolve issues across multiple products
Meet (virtually) with customers and internal stakeholders to diagnose potential issues
Reproduce, debug, and identify root causes of issues in production and development environments
Write detailed technical specifications for product engineers to reproduce and resolve identified issues
Write performant scripts and database queries to resolve issues and respond to stakeholder requests

What we offer

Competitive salaries
Remote/hybrid environment
Potential equity compensation for outstanding performance
Flexible PTO
Company-wide sponsored lunches
Company paid disability and life insurance benefits
Company paid family and medical leave
Medical, dental, and vision insurance benefits
Discounted pet insurance
FSA/DCA and commuter benefits

Fulltime

Level 2 Technical Support Engineer - Software and Applications

This exciting opportunity will make you a critical part of our Customer Experien...

Location

United States , Denver, CO

Salary:

Not provided

NavVis GmbH

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science, civil engineering, electrical engineering or similar
Previous experience in Customer Support
Remarkable time-management skills and reaction time
Client-first mindset and drive to go the extra mile
Fantastic communication and listening skills
Strong ability to understand technical details
Work authorization for the US

Job Responsibility

First point of contact for customers on multiple channels
Expert in the use of our products and educate customers on best practices
Solve known and common issues using workarounds and fixes
Participate in the on-duty support role
Take part in the team’s and company’s OKRs
Identify severe or high priority issues and coordinate with specialists
Strengthen team's knowledge by creating new technical articles
Actively shape and redefine team's Support processes

What we offer

15 days of vacation and 11 public holidays
Flexible working hours and a hybrid work setup
Competitive compensation package
Competitive health/ vision/ dental insurance
Up to $4500 USD employee referral bonus
401k matching up to 4%

Fulltime

Datastore Support Engineer, Software Implementations

Our latest suite of software products, Axon Records and Axon Standards, will rev...

Location

United States , Scottsdale

Salary:

83250.00 - 133200.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

5+ years of support experience for cloud-based products
Solid communication skills and the ability to communicate to both technical and non-technical customers/colleagues
Experience working with relational databases and SQL and the ability to write, modify, and troubleshoot SQL queries
Experience working with business intelligence applications such as Tableau, Power BI, Crystal Reports
Experience working with JSON and XML
Knowledge of computer/server hardware, operating systems, and storage devices
Requires the ability to work individually with substantial latitude for action and decision while maintaining focus on achieving optimal outcomes as part of a collaborative development effort
Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information

Job Responsibility

Work closely with Law Enforcement customers to ensure a stellar experience with Axon products and services
Develop and prepare SQL queries to assist Law Enforcement customers with their reporting needs
Provide front line datastore support to Axon Records and Standards customers while logging detailed notes on each customer interaction
Collaborate with customers to identify the urgency of tickets/requests and identify their priority across engineering teams
Researching, diagnosing, troubleshooting and identifying solutions to tackle Axon RMS system issues, specifically related to our Axon Datastore
Follow up with clients to ensure their systems are fully functional after troubleshooting
Develop knowledge base articles on top issues
Report bugs and trends to the necessary Axon teams

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

Software Support Engineer

Join Etrading Software – Build the Future of Fintech with Us! At Etrading Softwa...

Location

Philippines , Makati City

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

4+ years of being 2nd line and 3rd line client facing application support
Knowledgeable in various Linux commands and functions
Experience supporting a highly automated and dynamic cloud-environment (AWS preferred)
Proven experience with cloud-based technologies and solutions including but not limited to: Linux/Unix, AWS, GCP or Azure
Strong Linux/Unix Administration experience
Good knowledge of databases, understand schemas, database structures and ability to write and debug SQL queries
Experience with one or more of the following systems: Tomcat, Nginx, Zookeeper, Sorlcloud, Kafka
Experience of dealing with several different client problems each day, researching to find the answers, communicating directly with the client both verbally and in writing
Experience creating client-facing documentation: i.e. workshops, manual, guides, etc.
Excellent communication skills

Job Responsibility

Providing software application for Java/web applications in an AWS infrastructure
Possessing specialist knowledge of operating systems, devices, applications, and software
Consulting with the software development team, internal users, and clients to improve application performance
Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
Establishing the root causes of application errors, and escalating serious concerns to the Architecture and Development teams
Performing analyses on software application functionality and suggesting improvements
Communication with other vendors maintaining infrastructure
Configuration and maintenance of application services
Developing a run book of operational processes, striving to automate where possible
Improve monitoring of the platform and ownership of these tools/dashboards

What we offer

Happiness & Well-Being – work-life balance, trust and respect, hybrid setup (only 2x onsite per month)
Transparency & Trust – open communication, clarity, accountability, and integrity
Excellence & Growth – continuous learning and innovation, training, certifications, and career development opportunities
Diversity & Inclusion – empowering and inclusive workplace
Collaboration & Impact – work alongside industry leaders

Fulltime

Arc Support Engineer - L3 (Software)

ARC Support Engineer - L3 (Software). This role has been designed as ''Onsite' w...

Location

India , Bengaluru

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Minimum of 10 years experience with one or more of the following Juniper/Aruba products: IAPs/Controllers, Airwave, ClearPass, Edgeconnect, Central, Aruba switches, Juniper Contrail, CSO, Junospace, Juniper Northstar or also non-Aruba security products like Cisco ISE is an added advantage
Knowledge of authentication protocols and servers required (802.1x, RADIUS)
Complete understanding of authentication methods (EAP-PEAP, EAP-TLS, EAP-MSCHAPv2)
Installation and configuring of Linux systems, shell scripting
Understanding of Docker containers is preferred
Good understanding of Database concepts (RDBMS), SQL, PostgreSQL
Knowledge on Certificates (X.509), SSL symmetric and asymmetric encryption
Skilled in network design and implementation (knowledge and hands on preferred)
Working knowledge of AD-domains, Forests, 2-way transitive trust
Bachelor's degree in computer engineering or electrical engineering is preferred

Job Responsibility

Provide pre and post sales Design and consulting services to Aruba-HPE teams, customers and partners for various technologies and solutions
Provide Complete services lifecycle for the customers including Plan, Design, Implementation, Migration and Optimization
Plan: Creating customer requirement document and business outcome plan
Design: Creating high level and low-level design documents based on customer requirements
Implementation: Preparing the installation plan includes Network implementation plan and Network ready for use plan
Migration: Preparing migration including Method of Procedure and migration validation checks
Optimization: Working on continuous improvement of network operations, uptime and security conformance
Ability to multitask and work independently when required, with little supervision or direction
Excellent oral and written communication skills, presentation and interpersonal skills, and the ability to interface to senior levels of the customer organization
Formulate action plans (technical and operational) for analysing and resolving reported issues

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

FX Client & Prime - Software Engineer

Engineer the future of global finance. At Citi, our Tech team doesn’t just suppo...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Proven understanding of FX highly preferred
Understanding of low-latency development practices
Proven track record of building new systems, replacing legacy systems and renovating existing systems
The candidate will have systems (software, hardware, networks) knowledge required to define solutions and trouble shoot issues
Exceptional communicator who loves working with people, confident communicating at all levels from an individual team to the entire enterprise
Highly credible hands on engineer, confident to deep dive into a product and codebase and offer detailed, constructive analysis and feedback
Awareness of industry trends and leveraging new technologies as appropriate

Job Responsibility

Hands on technical implementation of FX trading systems
Work with teams across FX Technology implement solutions that benefit the business
Drive the design and development of system architecture, work with end-users of the systems, and enhance the quality of deliverables
Ensure staff follows Citi documented policy and procedures as well as maintain desktop procedures and supporting documentation for filings on a current basis and in comprehensive manner
Contribute to defining and implementing best practices and processes for the department and ensure transparency and consistency across teams
Work directly with trading and quant teams

What we offer

27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

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Software Client Support Engineer

Job Responsibility

Requirements

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