Software Client Support Engineer

• Handle customer inquiries and questions
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

• Must have BS in computer science, management information systems, or technical field of study
• Must have expertise in IIS, Windows, Internet and the Web, software installation and configuration, and a great aptitude to learn applications quickly
• Must have good knowledge of MS SQL, and scripting languages such as JavaScript, etc.
• Must have Excellent written and verbal communication skills
• Must be excellent in documentation and record keeping
• Must be a self starter, and a quick study
• Must be a logical thinker with high problem-solving skills
• Must have (a) great ability to build rapport with clients, (b) great to prioritize, and (c) multitask working in parallel on multiple projects and cases
• Positive and professional demeanor

Previous experience in customer service, sales, or other related fields is desirable