Software Client Support Engineer Job at EnLabel Global Services (Boston)

Datastore Support Engineer, Software Implementations

Our latest suite of software products, Axon Records and Axon Standards, will rev...

Location

United States , Scottsdale

Salary:

83250.00 - 133200.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

5+ years of support experience for cloud-based products
Solid communication skills and the ability to communicate to both technical and non-technical customers/colleagues
Experience working with relational databases and SQL and the ability to write, modify, and troubleshoot SQL queries
Experience working with business intelligence applications such as Tableau, Power BI, Crystal Reports
Experience working with JSON and XML
Knowledge of computer/server hardware, operating systems, and storage devices
Requires the ability to work individually with substantial latitude for action and decision while maintaining focus on achieving optimal outcomes as part of a collaborative development effort
Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information

Job Responsibility

Work closely with Law Enforcement customers to ensure a stellar experience with Axon products and services
Develop and prepare SQL queries to assist Law Enforcement customers with their reporting needs
Provide front line datastore support to Axon Records and Standards customers while logging detailed notes on each customer interaction
Collaborate with customers to identify the urgency of tickets/requests and identify their priority across engineering teams
Researching, diagnosing, troubleshooting and identifying solutions to tackle Axon RMS system issues, specifically related to our Axon Datastore
Follow up with clients to ensure their systems are fully functional after troubleshooting
Develop knowledge base articles on top issues
Report bugs and trends to the necessary Axon teams

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

Manager, Software Engineering - Creation Engine

The Client Testing, Observability, and Performance (CTOP) team’s mission is to m...

Location

United States , San Francisco; New York

Salary:

250000.00 - 350000.00 USD / Year

Figma

Expiration Date

Until further notice

Requirements

4+ years of engineering management experience leading high-output, high-performing teams
4+ years as a hands-on engineer
Proven leadership in building, mentoring, and motivating senior engineers
Deeply passionate about the testing, observability, and tooling space
Demonstrated success delivering scalable, high-quality work and driving cross-functional initiatives in fast-paced, ambiguous environments
Empathetic leader with strong organizational and execution skills

Job Responsibility

Manage and support a team of experienced engineers to deliver best-in-class testing and observability frameworks for Figma client developers
Partner with product, data science, and engineering leadership to set strategy, priorities and mission for teams and projects
Roll up your sleeves as needed to get involved in the technical details and operational strategy
Engage on broader company programs to up-level the team’s work on performance & quality
Build and support a culture of doing great work together for our engineering team by investing in team culture, mentorship, and meaningful work
Grow your career in a collaborative and creative engineering community

What we offer

Equity
Health, dental & vision
Retirement with company contribution
Parental leave & reproductive or family planning support
Mental health & wellness benefits
Generous PTO
Company recharge days
Learning & development stipend
Work from home stipend
Cell phone reimbursement

Fulltime

Software Engineer (Data Engineering)

We are seeking a Software Engineer (Data Engineering) who can seamlessly integra...

Location

India , Hyderabad

Salary:

Not provided

NStarX

Expiration Date

Until further notice

Requirements

4+ years in Data Engineering and AI/ML roles
Bachelor’s or Master’s degree in Computer Science, Data Science, or a related field
Python, SQL, Bash, PySpark, Spark SQL, boto3, pandas
Apache Spark on EMR (driver/executor model, sizing, dynamic allocation)
Amazon S3 (Parquet) with lifecycle management to Glacier
AWS Glue Catalog and Crawlers
AWS Step Functions, AWS Lambda, Amazon EventBridge
CloudWatch Logs and Metrics, Kinesis Data Firehose (or Kafka/MSK)
Amazon Redshift and Redshift Spectrum
IAM (least privilege), Secrets Manager, SSM

Job Responsibility

Design, build, and maintain scalable ETL and ELT pipelines for large-scale data processing
Develop and optimize data architectures supporting analytics and ML workflows
Ensure data integrity, security, and compliance with organizational and industry standards
Collaborate with DevOps teams to deploy and monitor data pipelines in production environments
Build predictive and prescriptive models leveraging AI and ML techniques
Develop and deploy machine learning and deep learning models using TensorFlow, PyTorch, or Scikit-learn
Perform feature engineering, statistical analysis, and data preprocessing
Continuously monitor and optimize models for accuracy and scalability
Integrate AI-driven insights into business processes and strategies
Serve as the technical liaison between NStarX and client teams

What we offer

Competitive salary and performance-based incentives
Opportunity to work on cutting-edge AI and ML projects
Exposure to global clients and international project delivery
Continuous learning and professional development opportunities
Competitive base + commission
Fast growth into leadership roles

Fulltime

Software Engineer

LexiFi is looking for a full-time Software Engineer to join its core development...

Location

France , Paris

Salary:

Not provided

LexiFi

Expiration Date

Until further notice

Requirements

Strong software engineering experience (professional or significant open-source work)
Solid foundations in algorithms, data structures, and software design
Collaborative mindset, clear communication, and a problem-solving approach

Job Responsibility

Build and evolve core products — Implement new features across the stack (UI, APIs, services) in OCaml
Design reliable backend components — Develop services and libraries that power complex financial workflows
Raise the bar on code quality — Improve testing, performance, and developer experience
Collaborate with quantitative engineers — Partner with our math-finance team on models, pricing engines, and data pipelines
Work closely with client-facing teams — Shape solutions with sales, support, and partners
occasionally join client conversations
Support cloud-hosted projects — Contribute to deployment, instrumentation, and operational excellence

What we offer

Join a fintech company at the intersection of finance and software engineering
Work with a team that invests heavily in R&D and code quality
Build across a broad technical spectrum with direct impact on core products
Build products trusted by global leaders in finance and tech, across America, Asia and Europe
Be part of a collaborative, high-caliber engineering culture that values learning, initiative, and flexibility

Fulltime

Support Engineer

We’re a global team of over 400 people, working together to push the boundaries ...

Location

United States , Austin

Salary:

Not provided

Aiven Deutschland GmbH

Expiration Date

Until further notice

Requirements

4-7 years of experience working as Support Engineer/Testing/Specialist at a SaaS or software company
Experience with open-source databases and technologies such as PostgreSQL, MySQL, Redis, and/or other technologies like Kafka, OpenSearch, Cassandra, and Grafana
Strong Linux and Networking skills as an administrator or Support Engineer
Excellent communication skills, with the ability to connect with users, adjust the tone and deliver personalized support
Critical thinking that prioritizes client needs and perspectives
Strong written and verbal communication skills, with the ability to clearly articulate root cause analysis to diverse stakeholders
Knowledge of distributed systems, and the ability to read and write SQL
Previous use of Zendesk, Slack, ServiceCloud, Google, Jira, Zendesk, Intercom, and/or Github
Experience in public clouds (AWS, Google, Azure) across compute, storage, networking, and security
A take charge attitude, technically curious, detail-driven, yet goal-oriented and focused on delivering results

Job Responsibility

Deliver exceptional customer service within SLAs
Develop deep expertise in our Aiven Platform and Aiven Services
Apply your experience with open-source databases and technologies
Troubleshoot complex issues, especially in Linux environments, public clouds (AWS, Google or Azure) and in the areas of compute, storage - block and object, networking, and security groups
Identify trends in customer feedback, report and suggest improvements
Help evolve and develop our support processes and tooling
Create and refine Runbooks and Playbooks from previously encountered issues, streamlining future resolution processes and fostering knowledge sharing
Research and report product malfunctions in order to expedite the resolution process ensuring optimal customer outcomes
Collaborate with cross-functional teams, including Documentation, Product, Sales, and Engineering
Engage with customers and teams via various channels, working collaboratively via ticketing system, email, chat and occasionally by phone or remote sessions to diagnose and resolve customer issues

What we offer

Participate in Aiven’s equity plan
Hybrid work policy
Get the equipment you need to set yourself up for success
Real employer support (use one of our learning platforms, annual learning budget, and more)
Holistic wellbeing support through our global Employee Assistance Program
Extensive Occupational Health Care, Dental Care, as well as sports, culture, massage, commute and lunch benefits
Finnish Language lessons
Monthly office breakfast
Statutory accident insurance

Fulltime

Federal Senior Software Engineer

As Virtru continues to grow rapidly worldwide, including in the U.S. public sect...

Location

United States , Washington DC

Salary:

190000.00 - 225000.00 USD / Year

Virtru

Expiration Date

Until further notice

Requirements

Active U.S. TS/SCI Clearance required - ideally with CI poly or willingness to sit for one
5+ years Experience with Go or Java and backend development
Experience developing software in or supporting Federal Government customer environments, with a focus on DoD mission areas
Experience integrating software solutions with other business systems, for example: data warehousing, BI, CRM, ERP, or analytics platforms
Ability to decompose complicated technical concepts into manageable parts and effectively communicate those parts in a manner that is digestible for peers as well as management
Self-starter and system-level thinker who proactively scans for and communicates problems with technology, investigates potential causes, and proposes solutions/next steps
Strong communication skills
Project management skills, including experience working on matrixed teams
Expert in building relationships, listening and managing time
A passion to serve the customer, which has played out in a prior customer-facing role like consulting or support, ideally sales engineering

Job Responsibility

Deliver efficient and professional solutions for clients to maximize value from Virtru’s products in Go or Java
Maintain awareness and knowledge of Virtru products, specifically APIs and SDKs
Able to develop standalone, modular, and code libraries to enable clients adoption of Virtru products
Engage with multiple business units including software engineering, operations, product management, and business stakeholders
Maintain a broad and deep technical understanding of the Virtru product line and the underlying technologies and protocols
Understand Virtru’s engineering strategy and business goals, and use this context to inform your work with VGS customers
Stay up-to-date on industry trends through self-study, research, and online courses

What we offer

A Flexible PTO policy — we strongly encourage you to take time off (in addition to 14 holidays)
A $1,500 annual Learning & Development Stipend
Frequent company-sponsored team celebrations
Access to an Employee Assistance Program
Access to Headspace, a mental health app tailored to your specific needs
A flat 3% contribution to your retirement account
A high degree of flexibility
Competitive compensation
Generous parental, medical, and bereavement policies
Uncapped commissions for Sales roles

Fulltime

Junior Software Engineer

The Securities Trading team is a dynamic team of Software Engineers and Business...

Location

Philippines , Makati City

Salary:

Not provided

Avaloq

Expiration Date

Until further notice

Requirements

University degree in Computer Science or related discipline
Candidate must have strong abilities to comprehend and understand complex topics
Ideally a few years of continuous relevant software development experience, although a strong graduate would be considered
Knowledge of software engineering
At least 1 year of experience working with database technologies (SQL, Oracle PL/SQL)
Ideally 1 year of experience with Java (or similar) programming languages
Eager to learn and understand the business and its needs, aiming to provide clear designs and high-quality code
Strong conceptual and analytical mind with a structured and autonomous approach to work on complex technical and business problems
Fluent written and spoken English - a must as English is the official common language across the company

Job Responsibility

Work closely and collaborate with the Team Lead, Product Owner, Business Analysts and other Software Engineers
Write solution designs for new developments and have them reviewed with our technical leads and architects
Design, develop and maintain thought-out solutions within the team’s responsibility
Participate in client workshops and support our business analysts in requirements analysis
Improve and optimize existing functionalities
Develop and maintain automated tests for quality assurance
Grow and learn to take ownership and responsibility for your area of expertise
To work with an Agile mindset within the existing process and ticketing platforms (Jira)

What we offer

Annual bonus
Flexible working
Instant recognition
Access to Udemy for professional and personal learning

Fulltime

Technical Support Engineer II

Axon is seeking a high-energy, experienced Software Support Engineer with expert...

Location

United States , Scottsdale

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

3+ years of support experience for cloud-based products
Track record of completing goals and driving initiatives to completion
Experience working within the Law Enforcement/Public Safety space
Forward Thinking and Task Driven
Experience solving complex technical problems and leading support related projects
Strong communication skills and the ability to communicate to both technical and non-technical customers/colleagues
Experience working with applications like JSON schemas, GitHub, python, VS Code, Azure Data Studio, SSMS
Ability to work independently with substantial latitude for action and decision while maintaining focus on achieving outcomes
Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information

Job Responsibility

Work closely with Law Enforcement customers to ensure a stellar experience with Axon products and services
Provide front line support to Axon Records customers while logging detailed notes on each customer interaction
Collaborate with customers to determine the urgency of tickets/requests and identify their priority across engineering teams
Research, troubleshoot, diagnose customer issues and requests across all Axon RMS (Records, Standards, Auto-tagging) systems
Follow up with clients to ensure their systems are fully functional after troubleshooting
Log & provide detailed notes on each customer interaction
Develop knowledge base articles on top issues
Participate in an on-call rotation for outage escalations or escalations as needed
Provide back-up support to other Axon Support teams and colleagues
Onsite customer engagement during program launches

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Snacks in our offices

Fulltime

Software Client Support Engineer

EnLabel Global Services

Location:
United States , Boston

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 08, 2025

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