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Amgen Logo Amgen · IT - Administration

Software Asset Management (SAM) & ServiceNow Platform Administrator

United States, Houston 118128.00 - 145342.00 USD / Year · Job Posted March 01, 2026
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Job Description

Join Amgen’s Mission of Serving Patients. In this vital role you will help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Job Responsibility

  • Serve as primary administrator for SAM Pro and related CMDB components within ServiceNow.
  • Manage normalization, reconciliation, and entitlement automation using ServiceNow’s Software Recognition Library (SRL).
  • Oversee SAM Pro upgrades, patch management, and release testing, ensuring compliance with Amgen’s ESM release schedule.
  • Monitor and maintain Mid-Server health and integrations supporting SAM and discovery tools.
  • Partner with Enterprise Service Management (ESM) and Platform Engineering teams to validate post-release functionality.
  • Lead the technical roadmap for SAM Pro in alignment with Amgen’s Enterprise Technology Rationalization (ETR) and Architecture strategies.
  • Collaborate with SAM Process Owner and Product Manager to translate business requirements into platform configurations and automated workflows.
  • Evaluate new ServiceNow SAM capabilities, perform proof-of-concepts, and document change impact analyses.
  • Build, validate, and optimize integrations between ServiceNow and SCCM, Tanium, Nexthink, and Flexera.
  • Develop dashboards and reporting for data completeness, reconciliation results, and compliance status.
  • Partner with Data Management to resolve anomalies and maintain trusted software asset data models.
  • Support analytics and executive reporting requests from Finance, GSS, and Technology leadership.
  • Uphold Amgen’s internal controls, SOPs, and software lifecycle governance standards.
  • Conduct peer reviews and KT sessions for technical and operational teams.
  • Ensure documentation accuracy for all platform configurations, integrations, and automated processes.

Requirements

  • Doctorate degree
  • OR Master’s degree and 2 years of experience with ServiceNow platform administration, including SAM Pro and CMDB modules.
  • OR Bachelor’s degree and 4 years of experience with ServiceNow platform administration, including SAM Pro and CMDB modules.
  • OR Associate’s degree and 8 years of experience with ServiceNow platform administration, including SAM Pro and CMDB modules.
  • OR High school diploma / GED and 10 years of experience with ServiceNow platform administration, including SAM Pro and CMDB modules.

Nice to have

  • Hands-on experience in ServiceNow SAM Pro configuration, normalization, and reconciliation workflows.
  • Strong understanding of software discovery tools (SCCM, Tanium, Nexthink, Flexera) and data integration design.
  • Knowledge of software licensing concepts and audit risk mitigation practices.
  • Master’s degree in Information Systems or related discipline.
  • ServiceNow Certified System Administrator (CSA) and SAM Pro Implementation Specialist certifications.
  • Experience managing ServiceNow upgrades and patching in a regulated enterprise environment.
  • Strong analytical and automation skills (Flow Designer, APIs, scripting).
  • Familiarity with Agile methodologies and working in a Product Team Model (two-week sprint cadence).
  • Excellent communication and stakeholder management skills, especially across architecture, operations, and finance.

What we offer

  • A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
  • A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
  • Stock-based long-term incentives
  • Award-winning time-off plans
  • Flexible work models where possible.
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