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Our client is a leading provider of tailored solutions in the banking and insurance sectors, focusing on innovation and regulatory compliance. Their services range from Fintech and Insurtech platforms to consulting and Business Process Outsourcing (BPO), designed to adapt to market changes and client needs. We are seeking a skilled Software Analyst to join our client's team in Luxembourg City. The ideal candidate will have a strong background in software analysis, customer support, and data management. You will be responsible for analyzing customer issues, providing solutions, and ensuring data integrity. Additionally, you will produce financial reports, write specifications, and assist in training new team members.
Job Responsibility:
Analyze customer problems, provide solutions, and transmit issues to developers
Control, analyze, and solve data issues to ensure data integrity
Open and manage tickets for technical issues and new features, coordinating with the development team
Test solutions and features to ensure they meet client requirements
Produce various financial reports based on client requests and needs
Work with SQL, Oracle, and database queries to manage and analyze data
Write and review specifications for different cases and user documentation
Train and monitor new team members, reporting their progress to supervisors
Requirements:
Bachelor’s degree in Business Informatics or a related field
3+ years of experience as a Software Analyst or in a similar role
Experience in customer service and technical support
Proven ability to manage and analyze data using SQL and Oracle
Familiarity with financial report generation and documentation
English (Full professional proficiency)
Albanian (required)
Proficiency in Microsoft Office
QA Testing
Knowledge of HTML, CSS, and JavaScript
Proficient in MySQL, Oracle, and database management
Data analytics skills
Familiarity with digital marketing concepts
Excellent communication skills
Strong problem-solving abilities
Customer service orientation
Effective team collaboration
Good time management skills
Ability to interpret data and provide actionable insights
Nice to have:
Italian and French (preferred but not required)
What we offer:
Environment that fosters continuous learning, innovation, and collaboration
Opportunities for professional growth and advancement