Soft Services Trainer Job at 14forty (Cambridge)

Customer Services Trainer

As a Customer Services Trainer, you will play a pivotal role in equipping our cu...

Location

Pakistan , Rawalpindi

Salary:

Not provided

Translation Empire

Expiration Date

Until further notice

Requirements

Proven experience in a training role within a customer service environment
Strong communication and interpersonal skills
Ability to deliver training to varied audiences and learning styles
Knowledge of customer service principles, call handling, and service recovery techniques
Confident in delivering both in-person and virtual training sessions
Proficient in Microsoft Office (PowerPoint, Word, Excel) and training platforms

Job Responsibility

Design and deliver effective induction training for new customer service team members
Develop ongoing training and refresher sessions focused on soft skills, system navigation, complaint handling, and customer engagement
Work closely with team leaders and managers to identify training needs and performance gaps
Use performance data, feedback, and quality assurance results to tailor training content
Deliver training through various formats including face-to-face workshops, virtual classrooms, and digital learning modules
Create and maintain up-to-date training materials, guides, and resources
Support the implementation of new systems, services, or processes through change management training
Evaluate the impact of training through post-training assessments, feedback, and KPIs
Maintain accurate records of training delivery, attendance, and outcomes
Act as a subject matter expert and champion of customer service best practices

Fulltime

SAP PTP Consultant

We are currently seeking a SAP PTP Consultant to join our team in Bangalore, Kar...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

A minimum of 8+ years in a senior SAP PP consultant role
End to End SAP S/4HANA implementation is a must
Collaborate with other SAP team members to ensure seamless integration across modules
Monitor and optimize Production Planning processes using SAPPP functionalities
At all times adhere to GxP and IT QMS standards and deliver highest quality process design, functional requirements, configuration, testing and documentation
Work closely with relevant business functions across all global sites to maintain a detailed and current knowledge of their organization, processes, priorities and system needs
Document configuration changes and provide training to end-users
Analyze complex warehouse processes, identify areas for improvement, and translate business requirements into functional specifications
Configure and customize SAP PP functionalities, including warehouse movements, putaway and picking strategies, storage unit management, and handling unit management
Ensure seamless integration of SAP PP with other relevant modules (MM, SD, WM, QM, IM)

Job Responsibility

Educate local teams on SAP Production Planning functionality, and SAP, in general
Refine the Plan to Manufacture process scope, identifying any gaps when necessary
Design and prototype SAP PP functionality facilitating key decision discussions in terms of functionality use
Perform system demonstrations designed to showcase the existing standard SAP functionality and secure buy-in from customers, while identifying any gaps, and/or requirements
Translate local business requirements into related configuration requirements and perform system set-ups in SAP to meet customer requirements
Identify any Reports, Interfaces, Conversions, Enhancements, Forms, Workflows and/or any other development objects necessary to bridge requirements with SAP functionality through the creation of Functional Specification documentation
Interface effectively with developers to translate Functional Specification documentation into Technical Specifications and the development of technical designs
Identify local security requirements and work with Security staff on the creation of security profiles necessary to support local needs
Perform field and value mappings associated with data conversion efforts
Perform demonstrations of the updated system, post build (Configuration and Development) activities to showcase the incorporation and validate localization requirements

Instructional Design Manager

Location

Heliopolis

Salary:

Not provided

Ethics HR

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Education, Business, Human Resources, Instructional Design, Communication, or any relevant field from a reputable university
5+years of experience
Proven experience in instructional design, learning solution design, training content development, or corporate learning and development
Previous experience in guiding or supervising team members is preferred
Strong understanding of instructional design principles, adult learning, and workplace learning
Excellent writing, editing, and communication skills in both English and Arabic
Ability to understand client needs and translate them into clear learning objectives, program outlines, and practical training solutions
Ability to develop and review training material, including presentations, facilitation notes, participant material, activities, case studies, assessments, tools, and job aids
Good business sense and ability to understand field requirements, client context, and professional development needs
Strong planning and organizing skills with the ability to manage multiple projects, deadlines, and stakeholders

Job Responsibility

Lead the instructional design function and ensure the development of effective, practical, and high-quality learning solutions
Manage and guide the work of the Instructional Designer and the Solution Assembler
Assign priorities, follow up on progress, review deliverables, and ensure timely completion of instructional design and material assembly tasks
Design or oversee the design of customized learning solutions based on client needs, business objectives, audience profile, and required competencies
Translate client needs and Business Growth input into clear program outlines, learning journeys, methodologies, and practical learning activities
Oversee the development and customization of training material, including presentations, facilitation notes, participant material, exercises, case studies, role plays, assessments, tools, and job aids
Ensure that training material is clear, accurate, engaging, trainer-ready, and aligned with the company's quality standards
Review and approve assembled material, including outlines, presentations, handouts, manuals, tools, surveys, translated material, visuals, and updated program files
Ensure proper organization, updating, and version control of learning material, program files, and the company's Solution Architect library
Ensure that newly developed or customized material is properly transferred to trainers, facilitators, and technical advisors

Fulltime

Service Trainer

The Service Training Manager is responsible for supporting the Coloplast Service...

Location

Costa Rica , San Jose

Salary:

Not provided

Coloplast

Expiration Date

Until further notice

Requirements

Fluent in English and Spanish, with the ability to conduct business professionally in English
Bachelor’s degree required
3+ years of successful learning and development and/or training experience in the healthcare/med device industry
Minimum 3 years of experience in designing and developing training courses and/or programs
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, SharePoint)
Demonstrated ability to create engaging course content
Efficient time management, organization, and planning skills
Able to travel up to 15%

Job Responsibility

Design, implement, and evaluate training programs for new hires and existing employees, including onboarding, continuous learning, and new product launches
Deliver training across service teams on topics such as DME and U.S. healthcare, clinical and product knowledge, customer and market awareness, reimbursement and revenue cycle processes, systems, compliance, and soft skills
Use innovative learning methods that blend in‑person, virtual, and online formats, including group, 1:1, practical, and assessment‑based training
Coordinate training logistics, schedules, and resources
Partner with SMEs, Leadership, People & Culture, Quality, Compliance, and global training teams to identify needs and assess training effectiveness
Observe performance, conduct audits, and identify skill gaps to drive targeted training solutions
Maintain and update course materials as processes, systems, or regulations change
Track participation, measure effectiveness through KPIs, and report outcomes to leadership
Ensure compliance with HIPAA, Medicare/Medicaid requirements, applicable regulations, company policies, and ethical standards
Support vendors, contractors, and additional initiatives as needed

What we offer

Private medical Care & Life Insurance
Birthday day off
Christmas Party & Christmas Box
Marriage Celebration days
Asociación Solidarista
Challenging tasks and growth opportunities
International work environment with Scandinavian culture
Fantastic work atmosphere full of respect and partnership

Fulltime

Training Coordinator

The L&D Coordinator will lead the end-to-end learning strategy for our operation...

Location

Mexico , Mexico City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s degree in HR, Psychology, Education, or related field
Proven experience in Training & Development, specifically with the Mexican Industrial or corporate landscape
3 to 5 years of proven experience in similar Training & Development roles
Solid background working with the Mexican industrial, manufacturing and services landscapes
Demonstrated track record of building processes from scratch and designing training frameworks in greenfield or transforming environments
Deep understanding of Mexican Labor Law regarding training and STPS documentation (DC-1, DC-2, DC-3, etc.)
Strong facilitation skills, strategic thinking, and the ability to influence stakeholders at all levels, high level of learning agility and the ability to thrive while dealing with ambiguity
Proficiency in leveraging technology and AI tools to optimize HR operations, learning delivery and process map
Full professional business fluency in English and Spanish

Job Responsibility

Strategic Planning & Leadership Development: Map out short and long-term strategic training objectives aligned with business goals
Design and deploy Strategic Leadership and Soft skills Plans to build future-ready management capabilities
Translate business priorities into effective learning solutions and drive training initiatives that directly impact business performance
Plan, execute, and monitor the Annual Training Budget, ensuring maximum ROI and value for the money
Legal Compliance & Administration (Mexico Specific): Ensure 100% compliance with local legal requirements regarding training (e.g., STPS / Comisión Mixta de Capacitación y Adiestramiento)
Craft, develop, and facilitate the Annual Training Needs Analysis (TNA/DNE) and the subsequent Training Plan
Track performance against the plan, providing detailed reports and data to leadership regarding the status and effectiveness of all activities
Content Design & Deployment: Collaborate with internal partners to design, develop, and deploy comprehensive training materials and strategies
Build simple, easy-to-access, and high-quality content for end-users
Develop and deploy Train-the-Trainer sessions to scale internal knowledge

Fulltime

Learning Specialist III

About the Role: Work alongside our Community Operations team, Regional Comm Ops ...

Location

India , Visakhapatnam

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Effectively and Efficiently facilitate New Hire Training, Cross Training and Upskilling for Product, Process and Soft Skills and Continuous Learning for existing employees
Facilitate, Drive, Track and Report Completion of Uber Compliance and Regulatory Training and Product & Process Updates
Assist with implementation and completion of Uber, Regional and LOB mandatory training at our partner BPOs
and assist with the certification of BPO Trainers for new LOB and modules thru TTT sessions
Partner with Instructional Designers to conduct Training Needs Analysis for KPI and skills and improvement initiatives
Partner with People Development to facilitate S-Ladder Employee Development modules
Effectively Take Phone Calls or Tickets (w/ above average performance) regularly to maintain Subject Matter and Process Expertise
Present regular training demos to maintain L&D competency
Participate in LOB-wide projects to help improve KPI performance
Create, maintain and Report Training Performance Dashboards accurately and efficiently

Job Responsibility

Work alongside our Community Operations team, Regional Comm Ops on implementation & delivery of on-the-ground process training and S-Ladder personal development training at the COE and provide L&D support to our BPO partners
This role requires strategic thinking and excellence in training delivery and executing detailed learning plans (using effective training methodologies) and an understanding of how to analyze, track and report the effectiveness and quality of the learning experience and its impact to performance
ensuring that these teams of rockstars are able to continuously provide world class support to everyone involved in the Uber experience
building a solid foundation for our COE and BPO Learning programs, scaling it beyond what is today, and pre-empting what it will need to be

Sales Trainer

The trainer’s main objective is to prepare customer service representatives to p...

Location

Mexico , Guadalajara

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

At least 1 year of corporate work experience in a learning and development role
Around 80% of English
Working knowledge of MS Office applications (Excel, Word, PowerPoint, Outlook), Visio, Captivate, or any e-learning tool
Above-average problem-solving and decision-making skills
Excellent written and verbal communication skills
Excellent public presentation skills and classroom management
To Live within Guadalajara's Metropolitan Zone

Job Responsibility

Deliver training programs such as new hire onboarding (GROW), soft skills, product training, or technical troubleshooting
Provide hands-on, interactive learning experiences through live simulations, role-playing, and e-learning platforms
Act as a floor walker during production periods, offering real-time support and guidance to agents
Assist agents with technical troubleshooting, handling escalations, and providing coaching
Monitor the progress of agents undergoing training
Document individual agent performance
Communicate with the Training Supervisor daily to report challenges
Review and prepare the necessary training materials
Participate in weekly check-ins with the Training Supervisor
Review and analyze feedback from trainees and performance data

Fulltime

Resident Assistant

If you’re looking for a job that goes beyond the basics to deliver purpose and j...

Location

United States of America , Hillsboro

Salary:

18.00 - 20.00 USD / Hour

Leisure Care

Expiration Date

Until further notice

Requirements

Demonstrated experience in a caregiving role
Current CNA a plus!

Job Responsibility

Assists resident with activities of daily living (ADL's) and all personal care skills (bathing, dressing, grooming, toileting)
Makes appropriate observations about the resident’s condition in every interaction
Records and follows-up with changes in resident’s condition in a timely manner
Assists residents with laundry and housekeeping services as needed

What we offer

Medical, Dental and Vision
Early Wage Access (access to earned wages when needed!)
401k
10 days vacation & 1 hour Sick Leave earned for every 30 hours worked
Bereavement & Jury Duty Leave
6 Holidays
2 Float Holidays
Flexible Spending Accounts (Health and Dependent Care)
Meal Discounts
Tuition Assistance

Fulltime

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Soft Services Trainer

Job Description

Job Responsibility

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