CrawlJobs Logo

Soft Services Trainer

14forty.co.uk Logo

14forty

Location Icon

Location:
United Kingdom , Cambridge

Category Icon
Category:
Education

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

32000.00 GBP / Year
Save Job
Save Icon
Apply Position

Job Description:

Soft Services Trainer – Healthcare. We’re looking for an experienced Soft Services Trainer to deliver high-quality, practical and classroom-based training to domestic, housekeeping and patient dining teams within a hospital setting. This is a varied and hands-on role where you’ll play a vital part in ensuring colleagues are confident, compliant and delivering excellence every day.

Job Responsibility:

  • Deliver engaging training across all shifts, supporting a 24/7 hospital environment
  • Lead onboarding, refresher and development training for frontline staff, supervisors and managers
  • Train teams in healthcare cleaning standards, infection prevention, waste management, linen handling and safe systems of work
  • Coach colleagues on the floor, reinforcing best practice and building confidence
  • Conduct competency assessments, maintain training records and ensure regulatory compliance
  • Support audits, introduce new processes or technologies, and act as a subject matter expert
  • Coordinate training schedules, resources and training room bookings
  • Work closely with managers and stakeholders to drive continuous improvement

Requirements:

  • Experienced in delivering training or coaching within healthcare, hospitality, soft services or FM
  • Confident communicator who can engage and motivate a diverse workforce
  • Organised, flexible and comfortable working in a fast-paced, operational environment
  • Knowledgeable in infection control and safe cleaning practices (or willing to learn)
  • Passionate about quality, safety and developing others

Nice to have:

  • Train the Trainer / Level 3 Award in Education & Training
  • Health & Safety certification (e.g. IOSH)
  • Cleaning or soft services qualifications (e.g. BICSc, City & Guilds)

Additional Information:

Job Posted:
March 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
14forty - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Soft Services Trainer

Sales Trainer

The trainer’s main objective is to prepare customer service representatives to p...
Location
Location
Mexico , Guadalajara
Salary
Salary:
Not provided
helpware.com Logo
Helpware
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 1 year of corporate work experience in a learning and development role
  • Around 80% of English
  • Working knowledge of MS Office applications (Excel, Word, PowerPoint, Outlook), Visio, Captivate, or any e-learning tool
  • Above-average problem-solving and decision-making skills
  • Excellent written and verbal communication skills
  • Excellent public presentation skills and classroom management
  • To Live within Guadalajara's Metropolitan Zone
Job Responsibility
Job Responsibility
  • Deliver training programs such as new hire onboarding (GROW), soft skills, product training, or technical troubleshooting
  • Provide hands-on, interactive learning experiences through live simulations, role-playing, and e-learning platforms
  • Act as a floor walker during production periods, offering real-time support and guidance to agents
  • Assist agents with technical troubleshooting, handling escalations, and providing coaching
  • Monitor the progress of agents undergoing training
  • Document individual agent performance
  • Communicate with the Training Supervisor daily to report challenges
  • Review and prepare the necessary training materials
  • Participate in weekly check-ins with the Training Supervisor
  • Review and analyze feedback from trainees and performance data
  • Fulltime
Read More
Arrow Right

Customer Services Trainer

As a Customer Services Trainer, you will play a pivotal role in equipping our cu...
Location
Location
Pakistan , Rawalpindi
Salary
Salary:
Not provided
translation-empire.pk Logo
Translation Empire
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in a training role within a customer service environment
  • Strong communication and interpersonal skills
  • Ability to deliver training to varied audiences and learning styles
  • Knowledge of customer service principles, call handling, and service recovery techniques
  • Confident in delivering both in-person and virtual training sessions
  • Proficient in Microsoft Office (PowerPoint, Word, Excel) and training platforms
Job Responsibility
Job Responsibility
  • Design and deliver effective induction training for new customer service team members
  • Develop ongoing training and refresher sessions focused on soft skills, system navigation, complaint handling, and customer engagement
  • Work closely with team leaders and managers to identify training needs and performance gaps
  • Use performance data, feedback, and quality assurance results to tailor training content
  • Deliver training through various formats including face-to-face workshops, virtual classrooms, and digital learning modules
  • Create and maintain up-to-date training materials, guides, and resources
  • Support the implementation of new systems, services, or processes through change management training
  • Evaluate the impact of training through post-training assessments, feedback, and KPIs
  • Maintain accurate records of training delivery, attendance, and outcomes
  • Act as a subject matter expert and champion of customer service best practices
  • Fulltime
Read More
Arrow Right

Learning Specialist III

About the Role: Work alongside our Community Operations team, Regional Comm Ops ...
Location
Location
India , Visakhapatnam
Salary
Salary:
Not provided
uber.com Logo
Uber
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Effectively and Efficiently facilitate New Hire Training, Cross Training and Upskilling for Product, Process and Soft Skills and Continuous Learning for existing employees
  • Facilitate, Drive, Track and Report Completion of Uber Compliance and Regulatory Training and Product & Process Updates
  • Assist with implementation and completion of Uber, Regional and LOB mandatory training at our partner BPOs
  • and assist with the certification of BPO Trainers for new LOB and modules thru TTT sessions
  • Partner with Instructional Designers to conduct Training Needs Analysis for KPI and skills and improvement initiatives
  • Partner with People Development to facilitate S-Ladder Employee Development modules
  • Effectively Take Phone Calls or Tickets (w/ above average performance) regularly to maintain Subject Matter and Process Expertise
  • Present regular training demos to maintain L&D competency
  • Participate in LOB-wide projects to help improve KPI performance
  • Create, maintain and Report Training Performance Dashboards accurately and efficiently
Job Responsibility
Job Responsibility
  • Work alongside our Community Operations team, Regional Comm Ops on implementation & delivery of on-the-ground process training and S-Ladder personal development training at the COE and provide L&D support to our BPO partners
  • This role requires strategic thinking and excellence in training delivery and executing detailed learning plans (using effective training methodologies) and an understanding of how to analyze, track and report the effectiveness and quality of the learning experience and its impact to performance
  • ensuring that these teams of rockstars are able to continuously provide world class support to everyone involved in the Uber experience
  • building a solid foundation for our COE and BPO Learning programs, scaling it beyond what is today, and pre-empting what it will need to be
Read More
Arrow Right

Training Coordinator

The L&D Coordinator will lead the end-to-end learning strategy for our operation...
Location
Location
Mexico , Mexico City
Salary
Salary:
Not provided
gm.com Logo
General Motors
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in HR, Psychology, Education, or related field
  • Proven experience in Training & Development, specifically with the Mexican Industrial or corporate landscape
  • 3 to 5 years of proven experience in similar Training & Development roles
  • Solid background working with the Mexican industrial, manufacturing and services landscapes
  • Demonstrated track record of building processes from scratch and designing training frameworks in greenfield or transforming environments
  • Deep understanding of Mexican Labor Law regarding training and STPS documentation (DC-1, DC-2, DC-3, etc.)
  • Strong facilitation skills, strategic thinking, and the ability to influence stakeholders at all levels, high level of learning agility and the ability to thrive while dealing with ambiguity
  • Proficiency in leveraging technology and AI tools to optimize HR operations, learning delivery and process map
  • Full professional business fluency in English and Spanish
Job Responsibility
Job Responsibility
  • Strategic Planning & Leadership Development: Map out short and long-term strategic training objectives aligned with business goals
  • Design and deploy Strategic Leadership and Soft skills Plans to build future-ready management capabilities
  • Translate business priorities into effective learning solutions and drive training initiatives that directly impact business performance
  • Plan, execute, and monitor the Annual Training Budget, ensuring maximum ROI and value for the money
  • Legal Compliance & Administration (Mexico Specific): Ensure 100% compliance with local legal requirements regarding training (e.g., STPS / Comisión Mixta de Capacitación y Adiestramiento)
  • Craft, develop, and facilitate the Annual Training Needs Analysis (TNA/DNE) and the subsequent Training Plan
  • Track performance against the plan, providing detailed reports and data to leadership regarding the status and effectiveness of all activities
  • Content Design & Deployment: Collaborate with internal partners to design, develop, and deploy comprehensive training materials and strategies
  • Build simple, easy-to-access, and high-quality content for end-users
  • Develop and deploy Train-the-Trainer sessions to scale internal knowledge
  • Fulltime
Read More
Arrow Right
New

Pharmacy Intern

At CVS Health, we are focused on transforming health care for our customers and ...
Location
Location
United States , Edinboro
Salary
Salary:
18.00 - 19.75 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
July 01, 2026
Flip Icon
Requirements
Requirements
  • Accepted into, or actively enrolled in, an ACPE accredited college or school of pharmacy
  • Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required
Job Responsibility
Job Responsibility
  • Living our purpose by following all company SOPs at each workstation to help our Pharmacists and Technicians manage and improve patient health
  • Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
  • Contributing to positive patient experiences showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
  • keeping patients healthy by offering immunizations and other services at the register and over the phone
  • and demonstrating compassionate care by solving or escalating patient problems
  • Offering to counsel, fielding medical questions, and soliciting information on a patient’s medical history to provide optimal care, when appropriate under the direct supervision of a licensed pharmacist
  • Taking telephonic prescriptions from the prescriber, and calling the prescriber to clarify prescriptions or facilitate medication changes, where allowed by state regulation
  • Maintaining the highest level of self-awareness and providing in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices
  • Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
  • Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
Read More
Arrow Right
New

Teaching Assistant

Love to work with young people? Classroom Support Assistants required in Cranlei...
Location
Location
United Kingdom , Guildford
Salary
Salary:
20000.00 - 23000.00 GBP / Year
https://www.randstad.com Logo
Randstad
Expiration Date
May 14, 2026
Flip Icon
Requirements
Requirements
  • A natural at connecting
  • Driven and independent - need to be able to drive and have access to own vehicle
  • Some experience under your belt - at least 6 months' experience in a support, educational, or care-related role
  • Ready to jump in - September start
  • All successful applicants will undergo a DBS check and provide satisfactory references
Job Responsibility
Job Responsibility
  • Provide vital support in the classroom to help students succeed
  • Contribute directly to the growth and development of young people
  • Track progression in attainment
What we offer
What we offer
  • £300 refer a friend scheme
  • Meaningful work
  • Develop valuable skills
  • Team environment
  • Great location
  • Fulltime
!
Read More
Arrow Right
New

Afternoon Receptionist

As an Afternoon Receptionist, you will be the welcoming face and voice of Paul R...
Location
Location
United Kingdom , Stourbridge
Salary
Salary:
14871.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in a receptionist or customer service role, preferably within the automotive or driving industry
  • Excellent verbal and written communication skills in British English
  • Strong organisational skills with the ability to multitask and prioritise effectively
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable using telephone systems
  • Friendly, approachable, and professional demeanour
  • Ability to work independently as well as part of a team
  • Attention to detail and a commitment to providing excellent customer service.
Job Responsibility
Job Responsibility
  • Greet and welcome customers and visitors in a warm and professional manner
  • Answer incoming calls promptly, directing enquiries to the appropriate department or personnel
  • Manage appointment bookings and maintain accurate daily schedules
  • Handle general administrative duties including filing, data entry, and correspondence
  • Maintain a tidy and organised reception area reflecting the company’s standards
  • Assist with processing invoices and payments where necessary
  • Collaborate with colleagues to ensure smooth and efficient office operations.
What we offer
What we offer
  • Competitive salary of £14,871.00 per annum
  • Permanent, full-time role with stable working hours
  • Supportive and friendly working environment
  • Opportunities for professional development and training within the automotive sector
  • Contributory pension scheme
  • Holiday entitlement in line with UK statutory requirements
  • Employee discounts on automotive services and products.
  • Parttime
Read More
Arrow Right
New

Part Time Receptionist

We are seeking a professional, personable, and highly organized Part-Time Recept...
Location
Location
United States , San Diego
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1+ year of receptionist, front desk, or administrative experience preferred
  • Prior experience in financial services, wealth management, or professional services strongly preferred
  • Strong communication and interpersonal skills with a client-first mindset
  • Highly organized with strong attention to detail and follow-through
  • Comfortable handling confidential and sensitive information
  • Proficient with Microsoft Office Suite (Outlook, Word, Excel)
  • Professional appearance and demeanor
Job Responsibility
Job Responsibility
  • Greet clients and visitors with professionalism and a welcoming demeanor
  • Answer and route incoming calls
  • respond to general inquiries or direct appropriately
  • Manage front desk operations and maintain a polished, organized reception area
  • Schedule client meetings and assist with calendar coordination for advisors
  • Support client intake processes, including collecting and organizing documentation
  • Handle incoming/outgoing mail, deliveries, and courier services
  • Assist with basic administrative tasks such as filing, scanning, and data entry
  • Maintain confidentiality of sensitive financial and client information at all times
  • Coordinate meeting room setup and ensure readiness for client appointments
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Parttime
Read More
Arrow Right