Soft Services Trainer Job at 14forty (Cambridge)

Sales Trainer

The trainer’s main objective is to prepare customer service representatives to p...

Location

Mexico , Guadalajara

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

At least 1 year of corporate work experience in a learning and development role
Around 80% of English
Working knowledge of MS Office applications (Excel, Word, PowerPoint, Outlook), Visio, Captivate, or any e-learning tool
Above-average problem-solving and decision-making skills
Excellent written and verbal communication skills
Excellent public presentation skills and classroom management
To Live within Guadalajara's Metropolitan Zone

Job Responsibility

Deliver training programs such as new hire onboarding (GROW), soft skills, product training, or technical troubleshooting
Provide hands-on, interactive learning experiences through live simulations, role-playing, and e-learning platforms
Act as a floor walker during production periods, offering real-time support and guidance to agents
Assist agents with technical troubleshooting, handling escalations, and providing coaching
Monitor the progress of agents undergoing training
Document individual agent performance
Communicate with the Training Supervisor daily to report challenges
Review and prepare the necessary training materials
Participate in weekly check-ins with the Training Supervisor
Review and analyze feedback from trainees and performance data

Fulltime

Customer Services Trainer

As a Customer Services Trainer, you will play a pivotal role in equipping our cu...

Location

Pakistan , Rawalpindi

Salary:

Not provided

Translation Empire

Expiration Date

Until further notice

Requirements

Proven experience in a training role within a customer service environment
Strong communication and interpersonal skills
Ability to deliver training to varied audiences and learning styles
Knowledge of customer service principles, call handling, and service recovery techniques
Confident in delivering both in-person and virtual training sessions
Proficient in Microsoft Office (PowerPoint, Word, Excel) and training platforms

Job Responsibility

Design and deliver effective induction training for new customer service team members
Develop ongoing training and refresher sessions focused on soft skills, system navigation, complaint handling, and customer engagement
Work closely with team leaders and managers to identify training needs and performance gaps
Use performance data, feedback, and quality assurance results to tailor training content
Deliver training through various formats including face-to-face workshops, virtual classrooms, and digital learning modules
Create and maintain up-to-date training materials, guides, and resources
Support the implementation of new systems, services, or processes through change management training
Evaluate the impact of training through post-training assessments, feedback, and KPIs
Maintain accurate records of training delivery, attendance, and outcomes
Act as a subject matter expert and champion of customer service best practices

Fulltime

Learning Specialist III

About the Role: Work alongside our Community Operations team, Regional Comm Ops ...

Location

India , Visakhapatnam

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Effectively and Efficiently facilitate New Hire Training, Cross Training and Upskilling for Product, Process and Soft Skills and Continuous Learning for existing employees
Facilitate, Drive, Track and Report Completion of Uber Compliance and Regulatory Training and Product & Process Updates
Assist with implementation and completion of Uber, Regional and LOB mandatory training at our partner BPOs
and assist with the certification of BPO Trainers for new LOB and modules thru TTT sessions
Partner with Instructional Designers to conduct Training Needs Analysis for KPI and skills and improvement initiatives
Partner with People Development to facilitate S-Ladder Employee Development modules
Effectively Take Phone Calls or Tickets (w/ above average performance) regularly to maintain Subject Matter and Process Expertise
Present regular training demos to maintain L&D competency
Participate in LOB-wide projects to help improve KPI performance
Create, maintain and Report Training Performance Dashboards accurately and efficiently

Job Responsibility

Work alongside our Community Operations team, Regional Comm Ops on implementation & delivery of on-the-ground process training and S-Ladder personal development training at the COE and provide L&D support to our BPO partners
This role requires strategic thinking and excellence in training delivery and executing detailed learning plans (using effective training methodologies) and an understanding of how to analyze, track and report the effectiveness and quality of the learning experience and its impact to performance
ensuring that these teams of rockstars are able to continuously provide world class support to everyone involved in the Uber experience
building a solid foundation for our COE and BPO Learning programs, scaling it beyond what is today, and pre-empting what it will need to be

New

Training Coordinator

The L&D Coordinator will lead the end-to-end learning strategy for our operation...

Location

Mexico , Mexico City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s degree in HR, Psychology, Education, or related field
Proven experience in Training & Development, specifically with the Mexican Industrial or corporate landscape
3 to 5 years of proven experience in similar Training & Development roles
Solid background working with the Mexican industrial, manufacturing and services landscapes
Demonstrated track record of building processes from scratch and designing training frameworks in greenfield or transforming environments
Deep understanding of Mexican Labor Law regarding training and STPS documentation (DC-1, DC-2, DC-3, etc.)
Strong facilitation skills, strategic thinking, and the ability to influence stakeholders at all levels, high level of learning agility and the ability to thrive while dealing with ambiguity
Proficiency in leveraging technology and AI tools to optimize HR operations, learning delivery and process map
Full professional business fluency in English and Spanish

Job Responsibility

Strategic Planning & Leadership Development: Map out short and long-term strategic training objectives aligned with business goals
Design and deploy Strategic Leadership and Soft skills Plans to build future-ready management capabilities
Translate business priorities into effective learning solutions and drive training initiatives that directly impact business performance
Plan, execute, and monitor the Annual Training Budget, ensuring maximum ROI and value for the money
Legal Compliance & Administration (Mexico Specific): Ensure 100% compliance with local legal requirements regarding training (e.g., STPS / Comisión Mixta de Capacitación y Adiestramiento)
Craft, develop, and facilitate the Annual Training Needs Analysis (TNA/DNE) and the subsequent Training Plan
Track performance against the plan, providing detailed reports and data to leadership regarding the status and effectiveness of all activities
Content Design & Deployment: Collaborate with internal partners to design, develop, and deploy comprehensive training materials and strategies
Build simple, easy-to-access, and high-quality content for end-users
Develop and deploy Train-the-Trainer sessions to scale internal knowledge

Fulltime

New

Gsp in-business risk securitized products director

Spread Products In-Business Risk (IBR) is a Front Office 1st Line of Defense Tea...

Location

United States , New York

Salary:

200000.00 - 300000.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

10+ years of experience in Trading/Risk Management role for which one of the focuses was centered on managing market risk
Expert knowledge across Agency and Non-Agency Mortgage asset classes, with more extensive experience in Agency Mortgages
Extensive experience in managing regulatory interactions and workstreams
Effective interpersonal skills to develop and maintain relationships
Consistently clear and concise written and verbal communication
Exceptional analytical and numerical competency. Strong analytical / quantitative background.
Must have strong attention to detail, be self-motivated and inquisitive with an interest in financial markets and trading
Bachelor’s degree or master’s degree. Preferably Engineering, Statistics or Finance

Job Responsibility

Identify and monitor key systemic and idiosyncratic risks across Agency and Non-Agency Mortgage trading and financing businesses, including frequent discussions with the head of Spread Products, head of Spread Products IBR and heads of Agency and Non-Agency Mortgage Trading.
Closely track position level performance on a regular basis, understand the drivers of market movements across different asset classes, analyze notable trends to form relative value and forward-looking view of material, concentration, and emerging risks.
Design and implement consistent risk metrics that explain the performance of Agency and Non-Agency Mortgage positions in different market environments.
Work with colleagues in MQA/Technology to develop comprehensive risk monitoring framework to manage overall portfolio risk and ensure efficient allocation of capital.
Develop front to back holistic understanding of risk across Agency and Non-Agency Mortgages including implications on all attributions of capital, such as Stress losses, Value-At-Risk, etc and strengthen risk monitoring, control, and governance processes.
Working closely with independent risk teams (2nd Line of Defense in sizing appropriate risk limits for the overall business and monitor risk limit utilizations across businesses.
Represent Agency and Non-Agency businesses providing SME input on market risk in Regulatory/Audit meetings, Stress Testing scenario design/CCAR/other regulatory workstreams and be able to influence the outcome

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
discretionary and formulaic incentive and retention awards

Fulltime

New

Data Integration Lead Analyst

Citi is seeking a Data Integration Lead Analyst to play a pivotal role in our Da...

Location

United States , Tampa

Salary:

113840.00 - 170760.00 USD / Year

Citi

Expiration Date

April 05, 2026

Requirements

6+ years relevant experience in Banking or Finance preferred
Experience in managing and implementing successful projects
Ability to be nimble and adjust priorities as needed
Possesses a comprehensive understanding of how own area and others collectively integrate to contribute towards achieving business objectives
Familiarity with data concepts
Communicates effectively, develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
able to drive consensus, and influence relationships at all levels
Bachelor's/University degree or equivalent experience, Master's degree preferred

Job Responsibility

Strategic Data Leadership: Drive the day-to-day execution and adoption of Citi's Data Transformation Plan, guiding data initiatives from concept to implementation
Subject Matter Expertise: Serve as a trusted subject matter expert within Banking ( e.g. Corporate & Institutional Loans) & Trading Book (e.g. Derivatives, Securities etc.), for planning and analysis of project deliverables and processes, liaising with multiple Data teams
Stakeholder Collaboration: Build and nurture strong relationships with key stakeholders across the organization, facilitating seamless execution through effective meetings and communication
Project & Risk Management: Proactively identify, assess, and mitigate project risks and issues, proposing innovative solutions and ensuring timely delivery of complex data projects
Data Governance & Quality Assurance: Champion data quality, lineage, and governance frameworks, independently conducting analyses to develop robust business requirements, manage data issues, and define data quality rules
Data Analysis - Analyze banking and financial data (deposits, credit/debit cards, payments, etc). Write complex SQL queries, profile data, and support data modeling. Collaborate with SMEs, Data Architects, Product Owners, and technical teams to deliver data-driven solutions

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Fulltime

New

Pet Groomer

At Aussie Pet Mobile, we care for the business so that you can focus on the pets...

Location

United States , Arvada

Salary:

Not provided

Aussie Pet Mobile of NW Tucson

Expiration Date

Until further notice

Requirements

No degree is required
we are looking for groomers with experience

Job Responsibility

Focus on providing luxury one-on-one care to pups daily while working independently in our grooming vans
Enjoy the ongoing support of our in-house concierge and fleet teams that handle scheduling and van maintenance so you can groom
Fall in love with grooming with a manageable daily schedule while focusing on safety and quality with every appointment

What we offer

Bonus based on performance
Competitive salary
Flexible schedule
Free food & snacks
Free uniforms
Opportunity for advancement
Signing bonus
Training & development
Client and employee referral bonus opportunities
Complete schedule flexibility - you pick the day you want to work

Fulltime

New

Senior Business Developer Automated Driving

Pushing the horizons of mobility requires a visionary who knows how to connect s...

Location

Netherlands , Helmond

Salary:

7000.00 EUR / Month

Randstad

Expiration Date

April 03, 2026

Requirements

A university (Master) degree in a technical field
Over 10 years of proven track record in a commercial management role focused on strategic business and partnership development
In-depth market knowledge of cooperative and automated driving technologies
Direct experience with sensor fusion, vehicle control, connectivity, and active safety systems
Proven awareness of safety architecture standards (e.g., ISO 26262, ISO/PAS 21448)
Fluency in both English and Dutch
Willingness to travel for international business opportunities

Job Responsibility

Strategic Acquisition: You lead the construction of new leads and the acquisition of strategic projects that contribute to safer mobility
Partnership Development: You build and maintain long-term relationships with strategic companies and stakeholders
Innovative Propositions: You (co-)develop cutting-edge propositions that meet current market challenges in connected and automated driving technologies
Collaboration: You team up with program managers and world-class experts in Integrated Vehicles Safety, sensor fusion, and AI-enabled systems

Fulltime

Soft Services Trainer

14forty

Location:
United Kingdom , Cambridge

Category:
Education

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 26, 2026

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