Soft Services Supervisor

• Coordinate and manage the team's daily activities
• Establish work schedules, assign tasks and cross-train staff
• Schedule daily staff meetings and required in-service training sessions
• Check cleaning equipment condition
• Order cleaning supplies as needed
• Ensure supplies are in a safe, secure area always
• Coordinate and liaise with clients and employees
• Handle complaints and feedback
• Inform the team of requests and confirm completion
• Inspect work done by cleaners and submit daily cleanliness reports
• Initiate regular training on procedures for the use of chemical cleaners
• Ensure standardized cleaning process meets company standards
• Provide daily cleaning support to private areas of the building designated as needed
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives
• May establish new techniques to ensure the team is able to meet its objectives
• Has a direct impact on the team objectives as well as the objectives of related teams
• Ensure personal and team outcomes have a positive impact on customer objectives
• Lead by example and model behaviors that are consistent with J&J values
• Guide team through the application of basic knowledge of practices and procedures
• Work to build consensus

• High School Diploma or GED with 5+ years of job-related experience
• Prior shift manager or supervisory experience preferred
• Fulfill the physical requirements associated with this role
• In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required
• Requires the ability to explain complex concepts or sensitive information
• Expert knowledge of Microsoft Office products
• Excellent organizational skills with a master-level inquisitive mindset
• Exceptional math skills. Ability to calculate sophisticated figures such as percentages, discounts, and markups

medical, well-being, financial planning and short-term incentives benefits