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Soft Services Maintenance and Vendor Manager

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JLL

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Location:
Philippines , Makati

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Category:
Real Estate

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking an experienced Soft Services Maintenance and Vendor Manager to oversee all non-technical facility services operations. This role requires strong vendor management expertise, service quality oversight, and the ability to ensure seamless delivery of cleaning, front desk messengerial and other soft services across commercial properties.

Job Responsibility:

  • Soft Services Operations Management: Oversee janitorial and cleaning operations including daily cleaning, deep cleaning, and specialized cleaning services
  • Manage office maintenance programs including pest control, carpet and office fabric care, office waste collection and disposal services
  • Coordinate reception staff, and messengerial services
  • Supervise pest control, waste management, recycling programs, and environmental compliance initiatives
  • Vendor Relationship Management: Develop and maintain strategic relationships with soft services vendors and contractors
  • Negotiate service contracts, pricing structures, and service level agreements to optimize cost and quality
  • Conduct regular vendor performance evaluations and implement improvement action plans
  • Manage vendor onboarding processes including insurance verification, background checks, and training requirements
  • Coordinate vendor scheduling to minimize disruption to building operations and occupants
  • Quality Assurance and Service Delivery: Establish quality standards and inspection protocols for all soft services operations
  • Conduct regular facility walkthroughs and service audits to ensure compliance with established standards
  • Implement corrective action plans for service deficiencies and monitor improvement progress
  • Manage tenant and occupant feedback systems and resolve service-related complaints promptly
  • Develop and maintain service delivery documentation and standard operating procedures
  • Budget and Financial Management: Prepare and manage annual budgets for all soft services categories
  • Monitor monthly expenditures and provide budget variance analysis and reporting
  • Identify cost-saving opportunities while maintaining service quality standards
  • Review and approve vendor invoices ensuring accuracy and compliance with contracted rates
  • Develop capital improvement recommendations for soft services infrastructure and equipment

Requirements:

  • Experience in soft services maintenance and vendor management
  • Strong vendor management expertise
  • Service quality oversight
  • Ability to ensure seamless delivery of cleaning, front desk messengerial and other soft services across commercial properties
  • Experience overseeing janitorial and cleaning operations including daily cleaning, deep cleaning, and specialized cleaning services
  • Experience managing office maintenance programs including pest control, carpet and office fabric care, office waste collection and disposal services
  • Experience coordinating reception staff, and messengerial services
  • Experience supervising pest control, waste management, recycling programs, and environmental compliance initiatives
  • Experience developing and maintaining strategic relationships with soft services vendors and contractors
  • Experience negotiating service contracts, pricing structures, and service level agreements
  • Experience conducting regular vendor performance evaluations and implementing improvement action plans
  • Experience managing vendor onboarding processes including insurance verification, background checks, and training requirements
  • Experience coordinating vendor scheduling
  • Experience establishing quality standards and inspection protocols
  • Experience conducting regular facility walkthroughs and service audits
  • Experience implementing corrective action plans for service deficiencies
  • Experience managing tenant and occupant feedback systems and resolving service-related complaints
  • Experience developing and maintaining service delivery documentation and standard operating procedures
  • Experience preparing and managing annual budgets
  • Experience monitoring monthly expenditures and providing budget variance analysis and reporting
  • Experience identifying cost-saving opportunities
  • Experience reviewing and approving vendor invoices
  • Experience developing capital improvement recommendations

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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