Soft Count Team

• Responsible for the removal and transit of incoming monetary items into the Vault from the Gaming floor
• Responsible for the sorting and counting of all monetary items received from the pull team
• Verifies, balances, and records all incoming monetary items from the cash storage/bill validation boxes
• Ensure that all guidelines are met as they pertain to gaming regulations
• Maintains security of designated keys, pull carts, cash boxes, and gaming machines
• Prepare areas on the gaming floor by moving, replacing chairs
• Removal and replacement of all secured cash boxes
• Ensures that all machines and carts are secured and locked properly
• Count all income cash or other items of monetary value
• Bundles and bands monetary items while verifying total monetary amount
• Examines all monetary items to detect and remove counterfeit, mutilated, and worn bills
• Transfers all funds to main vault at completion of counts
• Ensure that all records of all transactions are completed in an automatic accounting system
• Greet guest and team members eagerly
• Be able to assist with guest questions
• Maintaining attendance to ensure Casino and Guest has necessary coverage
• Performs all duties in accordance with company team member handbook, objectives, policies, and applicable laws
• Maintains the Departmental log(s) noting any unusual occurrences, incidents, equipment failures, safety issues, disputes
• Under the direction of department management forms opinions and makes decisions
• Makes effort to keep informed of company information and communications

• Must be at least 18 years of age
• High School Diploma (or equivalent)
• Guest Services experience preferred
• Must be punctual and dependable
• Read, write, and speak the English language
• Active Listening
• Problem Sensitivity
• Inductive Reasoning
• Selective Attention
• Protect the Company’s value by keeping information confidential
• Perform assigned tasks under supervision
• Establish and maintain positive relationships with other Team Members
• Present facts and recommendations in oral and written form
• Exercise sound judgment
• Must be willing and able to workdays, nights, weekends, and holidays
• Must be able to provide documents required to work in the United States
• Required to pass a drug test
• Obtain and maintain a gaming license from the Otoe-Missouria Gaming Commission
• Otoe-Missouria Gaming License
• Valid Driver’s License (pertains to certain locations only)
• Physical ability to lift at least 20 lbs. and push, pull or drag up to 50 lbs.
• Ability to stand for extended periods of time

Guest Services experience