Soft Count Team

• Responsible for the removal of and transit of incoming monetary items into the Vault from the Gaming floor
• Responsible for the sorting and counting of all monetary items received from the pull team
• Verifies, balances, and records all incoming monetary items from the cash storage/bill validation boxes
• Maintains security of designated keys, pull carts, cash boxes, and gaming machines
• Prepare areas on the gaming floor by moving, replacing chairs in a productive and timely fashion
• Removal and replacement of all secured cash boxes in the appropriately labeled machines and carts in a productive and timely manner
• Count all income cash or other items of monetary value from bill validation boxes and or where available be able to utilize the slot or hopper of machines to be automatically counted
• Verify the tally sheets for accuracy of count, denominational quantities and appropriate signatures and date
• Bundles and bands monetary items while verifying total monetary amount, denominational quantities, and segregation of denominations by chip or denominational value
• Complete tally sheets including proper signature and date
• Examines all monetary items to detect and remove counterfeit, mutilated, and worn bills
• Transfers all funds to main vault at completion of counts
• Ensure that all records of all transactions are completed in an automatic accounting system: report deviations or errors in accordance with TICS
• Greet guest and team members eagerly upon arrival to the casino/hotel, maintain a proactive guest service approach at all times
• Be able to assist with guest questions by being knowledgeable regarding promotions, events, specials, areas, and locations of casino
• Maintaining attendance to ensure Casino and Guest has necessary coverage to provide efficient guest service standards

• High School Diploma (or equivalent). Guest Services experience preferred, however not required. Must be punctual and dependable in reporting to work as scheduled and completing assigned tasks
• Read, write, and speak the English language
• Read professional publications, memos, emails, logs, newsletters, and documents
• Active Listening
• Problem Sensitivity
• Inductive Reasoning
• Selective Attention
• Protect the Company's value by keeping information confidential
• Perform assigned tasks under supervision
• Follow written and verbal instructions
• Establish and maintain positive relationships with other Team Members
• Work well alone or within a team
• Present facts and recommendations in oral and written form
• Prepare written reports and correspondence to management as required
• Exercise sound judgment and make decisions in a manner consistent with the essential job duties and responsibilities
• Must be willing and able to work days, nights, weekends, and holidays
• Must be able to provide documents required to show the incumbent is eligible to work in the United States
• Required to pass a drug test and obtain and maintain a gaming license to work in a casino from the Otoe-Missouria Gaming Commission
• Must be able to lift at least 20 lbs. and push, pull or drag up to 50 lbs
• Team Member must be able to stand for extended periods of time

Guest Services experience