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We are seeking a friendly, team-focused Society Worker to join our team. The ideal candidate will be comfortable with providing customer service and handling money. The successful candidate will also be responsible for accurately counting and reconciling casino cash. The position requires strong attention to detail.
Job Responsibility:
Assist guests with Table Game cash outs
Accurately count and verify revenue, ensuring all money is properly accounted for
Maintain confidentiality and adhere to security protocols
Greet and assist guests in a friendly and professional manner
Assist with the main telephone line, reservations, event booking inquiries, and other guest-related services
Adaptable to change in pace
and maintain the ability to be in the cash cage while on duty
Report to the Advisor and General Manager on duty
Required for a variety of shifts with most of them being evenings
Attendance for this position is critical
Compliance with the Society’s Policies and Procedures and regulatory requirements
Requirements:
High school diploma or equivalent required
Previous experience in customer service, hospitality, or a casino environment preferred
Strong communication and interpersonal skills with the ability to interact effectively with guests and coworkers
Knowledge and understanding of gaming regulations and casino operations is a plus
Must be able to work flexible hours, the majority being evenings, weekends, and holidays
Clear Criminal Record check required
You will require approval of your Gaming Worker Registration by the Alberta Gaming, Liquor and Cannabis Commission (“AGLC”)
Successfully passing all necessary AGLC courses including anti-money laundering
Nice to have:
Previous experience in customer service, hospitality, or a casino environment preferred
Knowledge and understanding of gaming regulations and casino operations is a plus
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