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Social Worker

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University of Rochester

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Location:
United States of America , Rochester

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Category:
Health and Beauty

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Contract Type:
Employment contract

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Salary:

30.29 - 38.75 USD / Hour
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Job Description:

The social worker assigned to the Department of Psychiatry’s Crisis Call Center, functions as a crisis call therapist providing crisis phones services to individuals seeking assistance with a variety of psycho-social and/or mental health concerns. Through this service, the social worker provides crisis intervention, assessment/evaluation, triaging, resource consultation, and brief treatment, minimizing psychosocial risk and decreasing Emergency Department utilization.

Job Responsibility:

  • Functions as a crisis call therapist providing crisis phones services to individuals seeking assistance with a variety of psycho-social and/or mental health concerns
  • Provides crisis intervention, assessment/evaluation, triaging, resource consultation, and brief treatment
  • Provides phone crisis services through effective evaluation and triage of calls received, particularly around the assessment of the caller or risk to self and/or others
  • Provides psychosocial assessment to patients via phone who are at exceptional psychosocial risk
  • Follows designated workflows outlined in the Crisis Call Manual
  • Establishes and completes loop of communication with current providers or community services workers
  • Responsible for decision-making regarding appropriate referrals and collaborates with referral source and other professionals
  • Documents treatment in patient’s electronic medical record
  • Attends Social Work Division, Social Work in Psychiatry and Program staff meetings
  • Ensures that proper treatment and referral protocols are followed with respect to child abuse, domestic violence, consultation with specialty clinics, and referral
  • Coordinates with support staff regarding patient scheduling, fees, and insurance issues
  • May assist MCT Coordinator with staff scheduling
  • Participates in all Quality Improvement activities
  • Based on experience, the social worker may supervise social work or other master’s level graduate students
  • Based on experience/interest, may participate in interdisciplinary research

Requirements:

  • Master’s degree from an accredited school of social work (CSWE)
  • Licensure as a social worker, as defined by the State Board for Social Work, State Education Department, Division of Professional Licensing Services
  • 1-3 years professional social work practice beyond the Master's degree, at least one of which must include psychiatric emergency, crisis or outreach work
  • or an equivalent combination of education and experience and working with adult and/or pediatric and adolescent populations (preferred)
  • Knowledge about and ability to provide behavioral health assessments/evaluations and evidenced based interventions
  • Commitment to and routine demonstration of biopsychosocial approach to care of individuals and families
  • Dedication to delivering a team-based integrated model of care
  • Demonstrates cultural humility and anti-racism values and works toward ensuring all patients feel welcome

Nice to have:

  • 1-3 years professional social work practice beyond the Master's degree, at least one of which must include psychiatric emergency, crisis or outreach work
  • or an equivalent combination of education and experience and working with adult and/or pediatric and adolescent populations

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Parttime
Work Type:
On-site work
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