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A key to succeeding in this role is the ability to stay calm and empathize with clients when they are upset. You should also be aware of others’ reactions and understand why they react as they do.
Job Responsibility:
Assisting clients in receiving services by telephone and in person
Getting clients involved in beneficial activities
Assessing clients and gathering relevant information
Offering information and supporting clients and their families
Contacting and making referrals to other agencies and services
Maintaining accurate records and preparing reports
Participating in training, supervision, and meetings
Watch for signs of child abuse
Provide crisis intervention
Requirements:
Bachelor's degree in psychology, social work, or related field
Experience working with clients that are affected by issues including neglect, child abuse, domestic violence, mental health, and parental substance abuse
Ability to give full attention to what social service clients are saying, understand the points being made, ask questions, and not interrupt inappropriately
Awareness of others’ reactions and understanding why they react as they do
Ability to judge the relative costs and benefits of potential social service and health care actions and choose the most appropriate one
Comfortable using a computer for various tasks
Proficient in word, excel, outlook, and powerPoint
Ability to stay calm and empathize with clients when they are upset